Greenway Mazda

Great service. The video they shot explaining the entire process was very informative as well. And everything was inspected and done in under 2 hours. The video they shot explaining the entire process was very informative as well. And everything was inspected and done in under 2 hours. More

Arif was the best service advisor since I been a Greenway Mazda customer starting on 2017. Mazda customer starting on 2017. More

Slow service, and ineffective communication barrier between customer and service technicians. If people are requesting a diagnostic on what's wrong, it is prudent to provide a cost breakdown list of wh between customer and service technicians. If people are requesting a diagnostic on what's wrong, it is prudent to provide a cost breakdown list of what part number is failing + labor cost to replace that part + a gauge of the criticality of that replacement. It is absolutely ridiculous to show me a $3300 estimate to replace a full cable harness when the only known observation is a loose negative battery terminal connector. The battery cable terminal end is part number BBM5-67-TB1 and costs ~$15 for one (not including labor) and I only know this part number because I had to do my own legwork on researching this. This level of service doesn't help with the stigma customers have when visiting service centers feeling like they're getting scammed. Be better. More

Rude and arrogant manager who relies on tired, high-pressure sales tactics. He refused to provide pricing until I gave him my number, used 'today only' ultimatums, constantly hid behind vague t high-pressure sales tactics. He refused to provide pricing until I gave him my number, used 'today only' ultimatums, constantly hid behind vague terms like 'may,' and used the old 'I sold a lot today so I can give you a deal' line. To make matters worse, when I urged him to just give me clear terms, he laughed at me and said I reminded him of his early days—an incredibly disrespectful and condescending response. There is a real reason why this dealership has one of the lowest review rates in the Houston area. If Mazda USA ever needs to close a dealership to protect the manufacturer's reputation, I believe this branch should be the one. More

Bought a new vehicle from Greenway Mazda. Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been unresponsive in fixing the issue despite reaching out by phone, email, and in person visits. Do not use this service ceter, and I will also not recomended someone purchase a vehicle from this palce due to the shady service center. More

Erfan was very kind and helpful. We appreciated his transparency and willingness to help us, it made us more inclined to listen to him. We appreciated his transparency and willingness to help us, it made us more inclined to listen to him. More

I am writing to formally express my disappointment regarding my recent experience at your Mazda showroom involving your manager, Mr. Collin Gauvey. I visited the showroom with genuine interest in p regarding my recent experience at your Mazda showroom involving your manager, Mr. Collin Gauvey. I visited the showroom with genuine interest in purchasing a vehicle and was seriously considering moving forward with the deal. During the discussion, I was quoted a price of $36,500, and I respectfully asked whether the vehicle could be offered at $36,000 instead. I believe this is a normal part of any vehicle negotiation process. Unfortunately, the discussion unexpectedly became argumentative and uncomfortable. During the interaction, Mr. Collin Gauvey asked us to leave the showroom and stated that he would call the police, which I found completely inappropriate for a standard pricing discussion. As a customer, I expected respectful and professional communication even if we were unable to agree on the final price. Instead, the interaction left me feeling embarrassed, upset, and disappointed with the overall experience at your dealership. I respectfully request that this matter be reviewed seriously and that appropriate action or guidance be provided to ensure customers are treated professionally and respectfully in the future. Thank you for your attention to this matter. Sincerely, More

When we arrived, the experience immediately felt disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to wait, and the overall environment felt unclean and poorly maintained. After waiting 30 minutes for a test drive, the vehicle had no gas and smelled strongly of cigarette smoke. When we asked for gas, we were told they “don’t typically do that for used vehicles,” which was very disappointing given the circumstances. Other dealerships would at least have gas in the car. JUST WOW. Communication throughout the process was inconsistent, and the finance manager was dismissive and made unnecessary comments about our travel distance. Remarks like “you can drive off just like the way you came” were unprofessional and unnecessary. We were also pressured to add an approximately $5,000 service package that had not been disclosed earlier in the process and was presented in a way that suggested it could not be removed, which felt misleading and not transparent. In Texas, dealerships are not permitted to misrepresent optional add-ons as mandatory or include charges that the consumer has not knowingly agreed to. This portion of the process felt deceptive, non-transparent, and inconsistent with standard dealership disclosure practices. We also experienced issues with credit handling, credit inquiries were run without clear communication or notice during the process, which added to the lack of transparency overall. Additionally, we observed concerning behavior toward other customers that raised further questions about how transparent the sales process is across the board. "So, your car has too many miles, so we have to do ___" I felt bad for those people were also being taken advantage of. Overall, the experience felt disorganized, high-pressure, and lacking basic professionalism. Based on our experience, we would not recommend this dealership. More