Greenway Mazda

While José provided efficient service and initially earned a five-star rating, I discovered a significant issue regarding transparency on August 25. During the financing process, the dealership stated earned a five-star rating, I discovered a significant issue regarding transparency on August 25. During the financing process, the dealership stated that a $2,000 Assurant preventive maintenance package was required to finalize the vehicle purchase. However, I have since learned this package was entirely unnecessary, as the used BMW I purchased is already covered under an active BMW extended maintenance package until 2028. Furthermore, I was explicitly told that the Assurant package could be utilized at any service center of my choice. In reality, it is only accepted at Greenway Mazda. I advise future buyers to exercise caution and thoroughly verify all financing requirements, as the dealership was not transparent regarding these required add-ons. More

I inquired on a Silverado online and within 10 minutes, Paula gave me a call. When I mentioned to her that I had a pre-approval from a finance company she told me to send it over to her. I filled out the c Paula gave me a call. When I mentioned to her that I had a pre-approval from a finance company she told me to send it over to her. I filled out the credit app online to save some time and when I got to the dealership, Paula had the truck pulled up and waiting for my test drive. They met my pre-approved terms, got my truck ready to go and I drove out the very next day. Most people hate going to the dealership because it’s a long drawn out process but not here. Paula was so helpful, so knowledgeable and so nice. I would definitely go back to Greenway just to do business with her again. Thank you Paula and thank you to all the finance team for your stellar service. If you’re looking for a new or used car, this is the place to go. More

Several friends recently commented that your customer base also mentioned that your friends have been very happy with your service. base also mentioned that your friends have been very happy with your service. More

Abdul was a great salesman making the experience pleasant and fast. The car drives great. and fast. The car drives great. More

I would 100% NOT recommend purchasing a vehicle from this dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in dealership. My experience from the sale through the follow-up has been incredibly frustrating, and at this point I have completely lost confidence in how my deal was handled. First, I am still convinced that the vehicle I ultimately received was not the same vehicle I originally test drove, despite being told otherwise. I know what I test drove, and I specifically remember the features that vehicle had. When you are making a purchase this large, you should not walk away questioning whether you were even given the vehicle you thought you were buying. Then, once I finally received access to my financing information, I discovered that the APR was not what I was initially told/agreed to during the purchasing process. I reached out to the person I was told was the GM about this and received no response. I was also told that my windows would be tinted. I followed up about that as well. Again, no response. The final straw was discovering that my previous vehicle loan had not been completely paid off. I contacted my previous lender and learned that the payoff check from the dealership was received two days after the payoff date, which resulted in a remaining balance. I went back to the dealership and spoke with a manager, only to be told that because my deal was finalized two days later, the remaining balance was somehow my responsibility. That explanation makes absolutely no sense to me. If the dealership requests and receives a payoff letter showing a payoff amount that is valid through a specific date, then it is the dealership’s responsibility to make sure payment is sent appropriately or obtain an updated payoff amount. I had no control over when their check was issued or delivered. What made the interaction even worse was the way it was handled. After explaining everything, instead of acknowledging the problem and looking for a solution, I felt like the manager was trying to shift responsibility back onto me. I eventually got up and walked out, and he asked where I was going because he was “trying to help.” Telling me why a dealership error is supposedly my responsibility is not helping. There has been a complete lack of communication throughout this process: unanswered messages regarding my financing, unanswered messages about the promised tint, questions about the vehicle itself, and now an issue with my trade-in payoff. I also find it very concerning that I never received the manufacturer/dealership survey after purchasing this vehicle, especially since I received one after my previous vehicle purchase. Whether that was intentional or not, given everything else that has happened, it certainly does not make this experience look any better. Buying a vehicle should not require a customer to constantly follow up, investigate their own financing, contact their previous lender to figure out why a balance remains, and then return to the dealership only to have responsibility pushed back onto them. Based on my experience, I would strongly recommend that anyone considering purchasing here carefully review every document, verify the exact vehicle/VIN you are purchasing, confirm your APR before signing, verify any promises in writing, and personally follow up on your trade-in payoff. I regret purchasing my vehicle here, and based on the way my concerns have been handled afterward, I would not purchase another vehicle from this dealership. More

Great service. The video they shot explaining the entire process was very informative as well. And everything was inspected and done in under 2 hours. The video they shot explaining the entire process was very informative as well. And everything was inspected and done in under 2 hours. More

Arif was the best service advisor since I been a Greenway Mazda customer starting on 2017. Mazda customer starting on 2017. More

Slow service, and ineffective communication barrier between customer and service technicians. If people are requesting a diagnostic on what's wrong, it is prudent to provide a cost breakdown list of wh between customer and service technicians. If people are requesting a diagnostic on what's wrong, it is prudent to provide a cost breakdown list of what part number is failing + labor cost to replace that part + a gauge of the criticality of that replacement. It is absolutely ridiculous to show me a $3300 estimate to replace a full cable harness when the only known observation is a loose negative battery terminal connector. The battery cable terminal end is part number BBM5-67-TB1 and costs ~$15 for one (not including labor) and I only know this part number because I had to do my own legwork on researching this. This level of service doesn't help with the stigma customers have when visiting service centers feeling like they're getting scammed. Be better. More

Rude and arrogant manager who relies on tired, high-pressure sales tactics. He refused to provide pricing until I gave him my number, used 'today only' ultimatums, constantly hid behind vague t high-pressure sales tactics. He refused to provide pricing until I gave him my number, used 'today only' ultimatums, constantly hid behind vague terms like 'may,' and used the old 'I sold a lot today so I can give you a deal' line. To make matters worse, when I urged him to just give me clear terms, he laughed at me and said I reminded him of his early days—an incredibly disrespectful and condescending response. There is a real reason why this dealership has one of the lowest review rates in the Houston area. If Mazda USA ever needs to close a dealership to protect the manufacturer's reputation, I believe this branch should be the one. More

Bought a new vehicle from Greenway Mazda. Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been unresponsive in fixing the issue despite reaching out by phone, email, and in person visits. Do not use this service ceter, and I will also not recomended someone purchase a vehicle from this palce due to the shady service center. More