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Greenwich INFINITI - Service Center

4.4

11 Lifetime Service Reviews

315 Milbank Ave, Greenwich, Connecticut 06830

11 Reviews of Greenwich Infiniti - Service Center

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September 05, 2018

"Great service center"

- halper

I have only had positive experiences with the Greenwich Infiniti service center. The staff is friendly, attentive and knowledgeable. Definitely a "customer first" approach. The team has been there for a while so they remember my name, my cars and past service appointments, etc. I'm a fan!

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Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Reino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Genaro Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 01, 2018

"Low tire on my way to Jersey "

- White Q50

I left my home in North Branford at 5am to head to NJ and miss traffic. when I left my tire alarm was on and after trying to get air with no luck I decided to head to Greenwich Infinti.. I arrived at 6:40am and waited outside , Mike arrived at 6:50am and let me in, got me settled in the lounge, Mike found a nail in my tire and said the first Technician would be on it.. The Service at Greenwich Infinti is amazing, I purchased my Q50 S from Greenwich Infinti and worked with Chaz the experience was flawless I drive from North Branford to servcie my Q50S , Greenwich infinti is the best dealer I have ever worked with!!! Thanks Mike & Chaz!!

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Recommend Dealer
Yes
Employees Worked With
Michael Reino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chaz Angotto
February 19, 2018

"Stranded in CT"

- Jeb977

I became stranded in hwy 95 on Saturday near exit 18B, after calling a tow truck I decided to search the area for an Infiniti dealer. Although the tow truck driver insisted that I leave my Infinti G35X with his company for the weekend. That they would save me money on the repair. Fast forward, I made a call to Mike Reino of Greenwich Infiniti around 2:30pm, who while cautioning me that he could make no promises they'd be willing look at the car, minutes after the car was unloaded... literally. Two mechanics were under the hood, and before Mike and I were done writing up the service ticket. Joe appears in office and announces they'd discovered the problem. A poorly installed air filter had allowed debris to restrict one of the sensors. This prevented the car from starting. Wanted to say to Mike and the service team that day. Thanks James Boykin Reston, VA

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Recommend Dealer
Yes
Employees Worked With
Michael Reino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 06, 2017

"great job"

- johnny

As always , The service team at Greenwich Infiniti does a great job. You are the BEST, that means you Paula and you Michael. I am so glad that I purchased my Infiniti from Geenwich with the help of my salesman Luis Rodriguez. I will definitely purchase my next Infiniti from Grenwich. Thanks guys. Johnny B,

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Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Reino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Luis Rodriguez
January 03, 2017

"The best of my 25 years "

- Xxin

As a black female, I've gotten so used to being "taken for a ride" (pun intended :) But here at Greenwich Infiniti, I believe, after my 25 years of dealing with dealerships, I've found one with integrity. Service Writers may have all intentions of being honest; in fact, I was introduced to Greenwich Infiniti through an exceptional Service Writer. Getting the work done honestly, however, depends much on the type of shop being run. At Greenwich Infiniti Service, Manager Andy Perna, in my opinion, runs an honest shop. Whenever I go there I'm confident that I'm not charged for work that's not necessary, that whatever work I need & request is actually done & done well, and that if anything else is discovered wrong with my vehicle during the process it will be told to me & it is truly so. My father did his own mechanic work on his car until he wasn't able, and I was his "assistant" :) I can tell when a dealer rips me off, and it hasn't happened yet since I've been going to Greenwich Infiniti's Service Department. The customer service at Greenwich Infiniti is also truly exceptional. Everyone is exceptionally polite & welcoming. The manager Andy Perna is often seen walking around the shop, talking with mechanics about cars in the shop, helping at the Service Desk if it's busy, & talking with customers. He spoke with me when the work necessary on my car was considerable & after the work was done he met with me again to check if I was completely satisfied. Honestly, I've never experienced better service anywhere, in 25 years.

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Recommend Dealer
Yes
Employees Worked With
Andy Perna
November 02, 2016

"not as smooth as I would have liked"

- Tara Thompson

My QX50 lease is nearly up (2 1/2 years old & just 16,000 miles) and I was planning to lease another infiniti through Greenwich Infiniti in CT... until the car died a week ago, the tow took 7 hours to arrive, Greenwich Infiniti couldn't find anything wrong, and ONE week later- the car died again! The next morning, however, it started- but I was nervous to drive it because I didn't want to get stuck somewhere. According to the service mgr- loaners/pick-ups have to b scheduled 3 weeks in advance but after a call to corporate, my car was picked up and the starter (which was under warranty) was replaced. Hoping this solves the problem. From what I understand, Andy was just enforcing dealer policies, however, I believe the dealership should have waved them given the circumstances.

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Recommend Dealer
No
Employees Worked With
Andy Perna
May 19, 2016

"Truly Exceptional"

- Jess41

Andy Perna, the Service Manager at Greenwich Infiniti, has a true knowledge of the brand that has proven invaluable to our family over the years.

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Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Danya Huppert, Andy Perna
December 03, 2015

"Sales Staff Preofessional, Service Dept. Needs an Overhaul "

- sangfroid

While this was not our first experience in leasing a vehicle, this was our first infinite. Our previous lease was an Acura and we decided to try the infinite brand as we wanted to increase the passenger and cargo space. The leasing process went smoothly and we expected nothing less from the service dept. and the prepaid manintance contract that was purchased. We've had routine maintenance work done at the dealership without any hiccups, however anything above and beyond routine seems to present a real quandary for both the technical and administrative staff. I've brought our car in several times for the same issue. The cruise control was not working and I was told that one of the front sensors was blocked. There was a minor dent on the front bumper, perhaps it was struck by a shopping cart in a parking lot. They removed the front bumper and claimed that they extracted the piece of protective material that was blocking the sensor and that it was fixed--and yes, they charged me to do the work. Within three minutes of driving the car, I received the same warning of a front radar obstruction,--the car was not fixed. I brought the car back a day later and waited for abour an hour. They returned to tell me that the sensor was damaged and would need to be replaced and that it was a $2000.00 part but they would "good will" it under warranty. I made another appointment and upon arrival was told that they couldn't do the work that day and I would have to reschedule. The car was once again brought in for the work on a Tuesday. Although we were guaranteed a loaner because the job would require several hours, my husband was told that they did not have a loaner because we didn't submit a request. Following some drama, our service consultant Paula, who scheduled the appointment, as well as scheduled and cancelled the previous appointment upon arrival, suddenly saved the day and found a loaner. We were told it would be completed that day. On Tuesday night a call was received from the dealership and we were told that it would be ready the following day on Wednesday. I did not get a call on Wednesday. I called Greenwich Infinti at 3:30 pm on Wednesday. and was told that they did not fix the car and that they had opened the package containing the replacement part but it was the wrong item. I incredulously asked the obvious question, so you didn't even check to see if you had the correct part on Tuesday when you were actually supppopserd to do the work and Paula was more than happy to agree with my statement, but I was asuured that my car would be ready on Thursday. Thursday arrived and now the story had once again changed. Today the car suddenly has numerous things wrong and if left unrepaired more systems will begin to break down we are told. Now it's going to cost at least $2000.00 out of pocket and there's no telling when the job will acutally be complete. This is clearly rampant incompetance not to mention some malicious form of a bait and switch tactic. BEWARE of the service department and the lengths they will go to inconvenience their own customers. I have minimal faith any of the work will be performed correctly and no one has offered a discount based on the previous work that was done incorrectly. As for the infiniti brand, if a $2000.00 part can be compromised and damaged beyond repair when there's little to no exterior damage, I must question the integrity of the materials being used in these cars.

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Recommend Dealer
No
Employees Worked With
Paula Mejia
September 28, 2014

"best service manager at any dealer"

- cruhip

Andy Perna runs the best service department of any dealership with which i have done business. His staff is great. they are friendly and knowledgeable. Service is always well done. Loaners are easily available, and Andy is the nicest guy in the business. I even bring my other cars to get detailed. I strongly recommend this service center.

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Recommend Dealer
Yes
Employees Worked With
Andy Perna
July 19, 2011

"I went with no appointment and they could not have been..."

- krand

I went with no appointment and they could not have been nicer. They fixed my car and they fixed a problem my previous dealer could not repair. I tried them because I had a noise and I was afraid to drive my car. My regular dealership could not take me in. When I called, the manager told me to come right in and he would give me a loaner. Alex greeted me and took care of everything. When I got my car back, it was washed and looked like new! I will definitely start going here from now on. Everyone was super nice and it was run very smooth. They had everything timed perfectly. It was nothing like my previous dealer in westchester. You can tell the manager really cares here.

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Recommend Dealer
Yes
Employees Worked With
Alex
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