As a black female, I've gotten so used to being "taken for a ride" (pun intended :) But here at Greenwich Infiniti, I believe, after my 25 years of dealing with dealerships, I've found one with integrity.
Service Writers may have all intentions of being honest; in fact, I was introduced to Greenwich Infiniti through an exceptional Service Writer. Getting the work done honestly, however, depends much on the type of shop being run.
At Greenwich Infiniti Service, Manager Andy Perna, in my opinion, runs an honest shop. Whenever I go there I'm confident that I'm not charged for work that's not necessary, that whatever work I need & request is actually done & done well, and that if anything else is discovered wrong with my vehicle during the process it will be told to me & it is truly so. My father did his own mechanic work on his car until he wasn't able, and I was his "assistant" :) I can tell when a dealer rips me off, and it hasn't happened yet since I've been going to Greenwich Infiniti's Service Department.
The customer service at Greenwich Infiniti is also truly exceptional. Everyone is exceptionally polite & welcoming. The manager Andy Perna is often seen walking around the shop, talking with mechanics about cars in the shop, helping at the Service Desk if it's busy, & talking with customers. He spoke with me when the work necessary on my car was considerable & after the work was done he met with me again to check if I was completely satisfied.
Honestly, I've never experienced better service anywhere, in 25 years.