I had an appointment for 9:00 to have an issue resolved with remote start. I had to call to check on the status at 4:30. I was told my vehicle was with the technician and I would receive a call back in a few minutes after they checked with the technician. I had not heard anything by 5:45 so I called back. I was put on hold and then told my vehicle was ready. I knew by that time it would be a little past there closing time to get my vehicle I asked if they would stay a few minutes so I could get my vehicle back. The man waited for me--it was around 6:05 when I got there. He met me at the door, gave me the paperwork, and said they replaced the start button. I did appreciate his waiting on me. I wish they had called me like they usually do.