Grieco Acura

Service quotes are unclear and staff lacks people skills I have had my car serviced at First Acura for 8 years and always thought they were over priced, but that at least I was getting trustworthy work done. I have had my car serviced at First Acura for 8 years and always thought they were over priced, but that at least I was getting trustworthy work done. Not anymore. My recent experience has lead me to never return there. I went in for a simple battery check, my car had died, and they found that the handsfree link was pulling from the battery while the car was off. The $120 diagnostic fee would remain since I didn't replace the $500 part with them, and instead had them leave it unplugged. They also did a "free" inspection to tell me I needed new breaks and rotars (back). The cost would be upwards of $490, and with one hesitation that I would shop around, I received a call within an hour with a lower price by $50 or so. Thinking that I would rather have new breaks and rotars for $440 than pay $120 to just have an unplugged handsfree link, I agreed. Each time my customer service agent, Katie Kilduff, quoted me the total, SHE DID NOT ADD ALL THE SERVICES, QUOTING ME FOR BREAKS/ROTARS SEPARATELY, LEADING ME TO THINK THE TOTAL WAS LOWER THAN IT REALLY WAS... making it confusing to decide what I was getting and paying for. It turns out I STILL HAD TO PAY THE DIAGNOSTIC FEE, which I learned when I received a call from someone else with the total over $575, when I expressed shock and concern, the gentleman told me I should wait until Katie returns since I had been dealing with her. I called to try to reason with Katie about the miscommunication and the fact that I felt mislead, but over the phone it was a dead end, she claimed she told me I'd still have to pay the diagnostic fee twice, but I have a memory like an elephant, and shallow pockets after the holidays, this was NOT explained to me and I never would have agreed to do breaks and rotars AND pay the diagnostic fee had I known. When I arrived to pick up my car Katie Kilduff was AT LUNCH?! The sweater and purse on her desk suggested she was still in the building, I assume Ms. Kilduff refused to come out of the back room when another agent went looking for her and returned to tell me she "told him the issue". His suggestion was call when the manager would be in the next day, but I had to pay to get my car back. (To be fair, the woman who charged my card was very sorry and understanding, telling me the time the service manager would return and expressing her apologies. Whoever she was she was an angel and deserves the only pat on the back of everyone at First Acura.) To add to that, the next day MY CAR HAD TROUBLE STARTING AGAIN! Calling to talk to the service manager got little understanding about the quote confusion as he repeatedly told me that the breaks were a separate issue from the battery service check, which I now understand but at the time I decided to get new breaks, was not clear. He only offered me a "free" re-check of the battery and that he would "Work with me" on a new battery price ($130) if that was even the issue. However, according to the original service my battery was in "good" condition, which is in writing on my receipt, and plus THATS WHAT THEY WERE SUPPOSE TO FIX IN THE FIRST PLACE. Get all quotes in writing! Make sure you understand your costs! Don't go to First Acura Seekonk for service or parts! On the bright side, my breaks feel decent. I am a fair person, but unkind and unfair customer service from a large company is truly unsettling. More

Poor Customer service and inefficient staff The sales Staff is very inefficient and the price is very incompetent. I would not recommend this dealer to any of my friends or relatives. Try to ge The sales Staff is very inefficient and the price is very incompetent. I would not recommend this dealer to any of my friends or relatives. Try to get your numbers from other dealers in the area their prices are very competitive. More

Great car shopping experience! Always treading car shopping, but First Acura actually made it a pleasure! From the moment we walked in the door, everyone was wonderful! Jay Spaddy Always treading car shopping, but First Acura actually made it a pleasure! From the moment we walked in the door, everyone was wonderful! Jay Spaddy was the best salesman we have ever dealt with....and we have dealt with many!! He is friendly and low key - no usual car sales pressure. He was so knowledgeable about the car (we bought the 2015 TRX) that it sold itself! It was amazing how much information he could give us and how helpful he was in our making a decision! He has a very calming personality which really helps during this stressful purchase. Tom Wallentin, the business manager gave us great advice and helped make the process painless! Bob Woodward was amazing, and patient, teaching us all the technical aspects of our car. All in all, a great experience and we would highly recommend first Acura, and specifically Jay! More

Great customer service They help you in every way they can as long as your satisfied. Great and friendly employees. Great assistance as well as attitude. I would recommend p They help you in every way they can as long as your satisfied. Great and friendly employees. Great assistance as well as attitude. I would recommend people in the future More

First Acura not bad They are willing to help if you are serious about purchasing a car or truck new or used. I liked it when they made and styled their cars like the FIR They are willing to help if you are serious about purchasing a car or truck new or used. I liked it when they made and styled their cars like the FIRST GENERATION TSX that is when they really made cars 2004 2005. I want them to style the new cars like the TSX 04 08 and TL2004 To 2008 those were the best not so much the ILX. I don't have too much negative to say. I would buy another car from them or recommend them to a serious buyer. The sales rep Jay was very helpful answering all my questions and made almost every second of the buying experience a pleasurable one. I liked Bob Woodworth he showed me how to use the features in the car when I picked it up. More

I would never do business with this dealership even if they decided to give me a car for free! Once I found the car I was interested in I had to go inside and search for a salesmen because they were nowh they decided to give me a car for free! Once I found the car I was interested in I had to go inside and search for a salesmen because they were nowhere to be found. Once I found someone we walked outside showed the two cars I was interested in and the salesmen went inside to get the keys and a dealer plate. He then came back and said that one of the cars they didn't even show existed and didn't bring any keys to either. The salesmen then asked about how much I was looking to spend, put down etc. once I discussed this with him he said I couldn't buy a car from there and I didn't have enough money. That was it, he was very rude and no longer was interested in trying to make a sale (even though I did have enough money). I would recommend everyone to stay away from this dealer, they don't make a good first impression and they're prices are ridiculous. More

Near flawless car buying experience. Sarah was a firendly and informative sales associate. I negoitiated a fair deal on a beautiful Acura. GM Henri took time to come out and greet me. Returned the next day t and informative sales associate. I negoitiated a fair deal on a beautiful Acura. GM Henri took time to come out and greet me. Returned the next day to sign the paperwork with Finance Manager Tim who took his time to explain every doc to me. I pick up my car Saturday and I even have an appointment for them to show me the cars navigation system and other features before I get on the road More

Best car buying experience Ever!!!! The sales man Russell was very knowledgeable and helpful. The sales manager Henri was friendly and gave me a incredible deal. He exceeded my expectations. I will buy all m was very knowledgeable and helpful. The sales manager Henri was friendly and gave me a incredible deal. He exceeded my expectations. I will buy all my future vehicles at first acura. More

This is the second car purchased. The entire process was easy. No high pressure sales. Honest and friendly service. The sales staff could not have been more helpful. Upon pickup, the instructions were t easy. No high pressure sales. Honest and friendly service. The sales staff could not have been more helpful. Upon pickup, the instructions were thorough. I will buy my next car there as well. More

We had an incredible experience buying our first Acura. The sale representative Bruce was very easy going and not pushy at all. When we agreed on the price the finance manager again was very friendly , The sale representative Bruce was very easy going and not pushy at all. When we agreed on the price the finance manager again was very friendly , easy going, again not pushy at all. There was no pressure throughout the entire process which, I liked. When we picked up our car the next day, the coordinator was incredibly knowledgeable and spent nearly two hours with us going through every aspect of the vehicle, to include an operational tutorial. He was amazing. More