Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grieco Ford of Delray Beach
Delray Beach, FL
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 165 reviews
February 25, 2023
No stars! Please run away form this Dealership. They are sexists, confused, they threaten customers, and once you buy they tell lots of lies and promises that Please run away form this Dealership. They are sexists, confused, they threaten customers, and once you buy they tell lots of lies and promises that they never keep. I was forced to buy a 2016 Ford Escape after being scammed with my 2014 Tiguan with no AC in Florida! They forced me to buy an extended warranty and lots of other stuff. In November 4th I had an accident and the car turned to a total loss. The insurance company payed her part but iam still paying financial monthly because the dealership is late with the refund check and Gap Insurance as well. Iam broke and they don’t help at all! They are scammers. The finance director threatened me and it’s a horrible, a sexist men and a liar too. Never get there! More
by Tatigrif
Employees Worked With
David Sissenwein
Helpful February 07, 2023
***IF YOU HAVE HAD A PROBLEM WITH THIS DEALERSHIP REPORT THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a car dealership. That is our story. We bought a van from the manchildren at Greico Ford a few months ago and after 10 days it broke down. I took it back and they kept it for 10 more days, then they finally “fixed” the problems that we brought it in for. But not before we were gaslighted for buying a used car from them — yes, you heard that correctly — my 9 month pregnant wife was told, verbatim, “you should have known what you were getting into when you bought a car with this many miles on it.” When I picked up the van finally I made a right out of the parking lot and the check engine light came immediately back on. I had my mechanic hook it up to the computer and there was a laundry list of more problems it had. Either the mechanics there don’t know what they are doing and couldn’t find these very basic problems or the management just don’t care — neither is acceptable. They care about nothing but making a few quick bucks. They filled their pockets while they hid behind their contracts and sales counter. Here’s where it gets really dirty: The used car sales manager Chris showed me no option but to turn the van back in for another car (which I didn’t want because they had no more vans at their dealership). I was offered $1500 LESS for the car I had for 10 days. Worse yet I was told I MUST buy from their inventory in order to have that credit— a refund was not an option. I was therefore forced into a car that was not only NOT the car we wanted but had an incredibly unfair price tag. (I’m pretty sure they added fees that weren’t supposed to be there or higher than normal because of the heated interaction we had after all of this happened.) Ultimately, that they created an impossible situation that put the customer in a rock-and-hard-place scenario by selling us a van that shouldn’t have been on their lot and then taking advantage of our vulnerability when we were without a car. Bottom line: awful quality vehicle followed by overpriced vehicle followed by hidden fees, topped off with aggressive and hostile management style. Note to the toddlers running the place: People who take advantage of people are weak. It takes strength to do the right thing especially when there is self-gain on the line. Note to everyone else: BBB didn’t get me everything I wanted in rectifying the situation but I did get a check for the difference in the refund of my warranty. So, REPORT THEM TO THE BBB! Don’t stop— Greico knows they’re in the wrong. More
by mrielm83
Employees Worked With
Richard Guide
February 05, 2023
Brought my 2017 edge for oil change as part of my Ford Maintenance package. The mechanic market the remaining breaks pads as 5mil for all 4 breaks. My rear breaks where changed 2 month ago, my front break Maintenance package. The mechanic market the remaining breaks pads as 5mil for all 4 breaks. My rear breaks where changed 2 month ago, my front breaks are still the originals (I now have about 72k miles). I wouldn't bring the car back to this dealership. The service advisor was very good. More
by Neil6345
Employees Worked With
Trevor
January 26, 2023
DO NOT USE THIS DEALERSHIP! This is the WORST dealership for service. Had one great service advisor but she left. Appointments are required to drop off the vehicle so it can This is the WORST dealership for service. Had one great service advisor but she left. Appointments are required to drop off the vehicle so it can sit in line for DAYS waiting to be diagnosed...Not serviced just diagnosed!! xxxxxxxx!! My appointment was for a repair they supposedly had fixed. Better yet..DO NOT BUY A FORD! I own/have owned Lexus & Mercedes. Those dealerships have intelligent advisors & managers who know what customer service is. More
by sandy
Employees Worked With
Service Department--Alexis Dominick, Jarrod Pilone, Holger Freimann
January 23, 2023
Excellent to deal with, planned out experience by Lydia and the staff! I would highly recommend anyone looking for their next vehicle to go to Grieco Ford! and the staff! I would highly recommend anyone looking for their next vehicle to go to Grieco Ford! More
by vinceweirick
Employees Worked With
Lydia Stark
January 10, 2023
Purchased a 2016 Ford Escape in mid-November for my dad who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered un who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered under the regular warranty OR the extra warranty I purchased because it is considered "normal wear and tear", which I was not aware of when I purchased the extra warranty since I was told it would cover everything on the car. I had NO issues with Scott, our salesman or Trevor, our service writer, however, I did have an issue with the sales manager Jeff, who proceeded to "mansplain" to me how a car battery works and how it is "like the battery in a TV remote control that you buy from Best Buy.' He was very condescending, being a woman does not make me ignorant when it comes to cars or car batteries, which is what he implied. I know how to change a battery, check and change the oil, check tire pressure and change a flat. The fact that I was in New York and the car was in Florida was the only thing stopping me from taking care of it myself. Scott, our salesman, was wonderful, he was helpful, considerate and made purchasing the car an easy experience, even sending a car for my dad when it was time to take possession of the car. Trevor, our service writer, was terrific as well, getting back to me quickly and always polite, he made sure that my dad was picked up and brought to the dealership to get his car back, and he ensured that the car was clean. Scott, Trevor and the receptionists (who were ALWAYS polite, cheerful and helpful), are the only people saving this from being a one star review. More
by Kim
Employees Worked With
Scott, Trevor
December 10, 2022
Mustafa was very professional, informative, kind, and readily available to answer any questions I had. Unfortunately, I decided to move on due to the inability to negotiate a lower price or free warranty readily available to answer any questions I had. Unfortunately, I decided to move on due to the inability to negotiate a lower price or free warranty. But a great overall experience as this was my first time going to a dealer. More
by CelinaJai
Employees Worked With
Mustafa Musaitef
November 01, 2022
My wife and I purchased a 2022 Ford Edge from Marvin Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the det Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the details after the sale is what sets him apart. I would highly recommend Marvin to anyone looking for a Ford. Mike & Renee O'Connell More
by moconnell33
Employees Worked With
Richard Guide
October 24, 2022
Wired money two days before picking up vehicle. 20 minutes before I arrive from my 3 hour drive they call and say they didn’t receive it and my bank shows that Greicos bank rejected transfer a day 20 minutes before I arrive from my 3 hour drive they call and say they didn’t receive it and my bank shows that Greicos bank rejected transfer a day earlier. They could have checked the day before but they did not! Wasted 4 hours there and then left with one year old vehicle to have the “change oil light “ come on 20 miles down the road! Their response was “sorry”! Don’t expect good service at Greico! More
by mhallblade
Employees Worked With
Lex
October 14, 2022
MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FR I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING! More
by Loupass57
Employees Worked With
HOLGER FREIMANN & TREVOR OMSTED, Richard Guide
