Grieco Ford of Fort Lauderdale - Service Center
Fort Lauderdale, FL
181 Reviews of Grieco Ford of Fort Lauderdale - Service Center
Integrity - something that is sadly lacking at this dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causi dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causing the damage is no longer there but the damage remains and the lack of action on your part, to address the issue with the customer, means you are in agreement; making the damage that much worse. Having my car here for a routine oil change, I was advised I also needed a cabin filter. That turned a 45 minute wait, into a 3+ hour ordeal. No worries yet. Once home, I noticed how dirty the interior was and that my prescription sunglasses, left on the passenger seat, were damaged. I called and was assured by the gentleman on the phone, who made a point to tell me he wasn’t the service manager, he would look into it. Still no worries but it stops here. A week wen’t by and I got a call, inquiring why I didn’t give them all 5’s on the survey. I explained and was told to get the glasses repaired and they would reimburse me and oh, would I mind taking the survey again. I paid to have the sunglasses repaired and presented the damaged lens and receipt to the service receptionist, to her credit, the only one that would ever speak to me. Then they refused to fully reimburse me for the glasses and the service manager, David, lied about conversations I never had with him. The only reason I was making this an issue is the glasses were over $700. I also left numerous voice mails for the General Manager, Lewis Ivquierdo but never the courtesy of a reply. How can you trust this kind of investment, with a dealership that has NO INTEGRITY? You have too many options and I strongly suggest you investigate other options. More
My service advisor Kimberly Lewis is amazing. She cares about you and makes sure everything is taken care of. She's the best. She gives you fantastic customer service and provides professional service. Ki about you and makes sure everything is taken care of. She's the best. She gives you fantastic customer service and provides professional service. Kimberly Lewis is fantastic. Thank you Kimberly and Grieco Ford. A great addition to your team. More
Nightmare!!!! I’m sure the sales department is great!!! Service is very unprofessional!!!! Dan Abate the service advisor that took care of us is very rude and rather than wanted to help he likes to be Service is very unprofessional!!!! Dan Abate the service advisor that took care of us is very rude and rather than wanted to help he likes to be right. What ever you do Don’t go this service department More
:I Trust Grieco Ford! So should you! Bravo Dave! Last October 2019 Dave Braunstein handled a number of issues with our 2009 Ford Fusion. They assisted me with repairs. the two Daves took care of my Last October 2019 Dave Braunstein handled a number of issues with our 2009 Ford Fusion. They assisted me with repairs. the two Daves took care of my issues and were so gracious and kind. Dave Brownell is the second Dave. I truly had an insight to the meaning customer service with these two gentlemen. Also Lou....is a love. Fast Forward to May. I called Dave about the AC needing a check. He had me there the next day and by 4:45PM my car was good to go!!! Again i was shown the kind of customer service we all hope to find. Good people. I am so grateful. Even though my car is older that helped make it feel like new. It now drives better!!!!! Thank you Dave, Dianne More
Attentive & personable staff Service advisor, Dan, was personable and thorough with attention to my needs. Informed me of other available services that should be preformed soon. Service advisor, Dan, was personable and thorough with attention to my needs. Informed me of other available services that should be preformed soon. Allowed me to pick /choose if anything in addition to services I requested. No pressure. No pressure. More
Helpful and Friendly Customer Service The service manager Dan was friendly and followed-up on all items. He set my expectations and delivered on my expections. That makes for a pleasant e The service manager Dan was friendly and followed-up on all items. He set my expectations and delivered on my expections. That makes for a pleasant experience! More
very accommodating. very helpful. used this dealer instead of pompano because I had a terrible experience at the other dealership . This is my dealership I will be using from now on. instead of pompano because I had a terrible experience at the other dealership . This is my dealership I will be using from now on. More
Honest I take my car in for an oil change and basic maintenance service. Charlene Pappas is an honest service manager and the best I have worked with at Grei I take my car in for an oil change and basic maintenance service. Charlene Pappas is an honest service manager and the best I have worked with at Greico. I have used a few others prior to her and they weren't nearly as easy going or forthcoming to speak with as she is. It's easy for service managers to recommend a lot of work and she has been fair - to my knowledge, which is somewhat mediocre. It says a lot to be able to trust when a service manager is suggesting something he/she isn't just suggesting it to hike your bill up but because the vehicle actually needs the work and when it doesn't, she won't push it. More
Transmission issues My brand new 2019 F250 would not shift out of 1st. The service dept figure it out first thing in the morning and got me back on the road. My brand new 2019 F250 would not shift out of 1st. The service dept figure it out first thing in the morning and got me back on the road. More