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Grieco Ford of Fort Lauderdale - Service Center
Fort Lauderdale, FL
179 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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179 Reviews of Grieco Ford of Fort Lauderdale - Service Center
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March 28, 2024
Brought my car in for a brake job. They did unnecessary work, left a part off and improperly installed two brake calipers. Six months later, I had to do the brakes again due to uneven They did unnecessary work, left a part off and improperly installed two brake calipers. Six months later, I had to do the brakes again due to uneven wear. Nothing but disrespect from the service manager, David Brownell. Stay away! More
by barnacleboat
Employees Worked With
David Brownell
Helpful November 05, 2023
STAY FAR AWAY FROM THIS DEALERSHIP! !!!! It would be impossible for me to list all the issues I have had with this dealership. To start, when I bought my vehicle there, for a couple hou !!!! It would be impossible for me to list all the issues I have had with this dealership. To start, when I bought my vehicle there, for a couple hours they refused to give me the internet advertised price on my vehicle. They kept saying that not everyone qualifies for the internet price. I had to literally pull up the vehicle on the internet showing them that there was no required disclaimer on any site (cars.com, autotrader.com, or the dealer’s site) that said anything about “ not everyone will qualify for this price”. After threatening to file a complaint with the state, they agreed to sell me the vehicle at the advertised price. After the lousy buying process, I always went to Pompano Ford for service as they had a great reputation. Unfortunately, Pompano Ford closed near the end of the Pandemic. At that time I thought I would give Greico’s service department a try as they are only a few minutes drive from my home. They have given me nothing but frustration and headaches. The biggest problem is they literally have a thief working there that steals money/items from my vehicle while in their possession. I am sure the dealership is aware of the problem, yet it continues to happen nearly a year after I first took my vehicle there for service. In addition, I do not trust the mechanics. I have been told my vehicle requires work (not maintenance) that “is not covered by my Ford Extended Service Plan” despite the fact that I have the top tier warranty that is an extension of the factory bumper-to-bumper warranty. I review everything they tell me with a friend that is a retired Ford mechanic. He has told me they are lying to me and I need to take my vehicle elsewhere. The problem is the Ford extended warranty REQUIRES that my vehicle be worked on at a Ford dealership. From now on, I will just have to drive much farther to get my vehicle serviced. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYBODY. More
by Brettlmt
Employees Worked With
June 21, 2023
I have owned numerous Ford trucks, and I needed to buy new key fobs for my current vehicle. This dealer sold me two fobs and said I needed to make an appointment to get them programmed. I was told the pro new key fobs for my current vehicle. This dealer sold me two fobs and said I needed to make an appointment to get them programmed. I was told the programming was included in the cost of the keys. Turns out that was not true. When I arrived for the appointment to get the keys programmed, I was told it would cost $180. The associate (Lisa) did not apologize or offer any service. The fobs ($440) are worthless without programming, but that cost was not disclosed and the fobs have a no-return policy. There are plenty of Ford dealerships. I will not use this one for sales or service. More
by E New
Employees Worked With
Lisa
February 06, 2023
I have a '14 Lincoln MKS with a 3 yr 36K Platinum ESP plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 tech to do engines. Under my ESP I have a 10-day loaner. This dealership does not have loaners, they have a contract with Hertz. I was given a Hertz loaner. I called on the 6, 7, 8th and 9th and was told nothing was being done. I called around to other dealerships & Lincoln of Coconut Creek told me bring the car right over since they have 5 engine techs ready to work on my car. On the 14th I did just that but Grieco made me pay for an hr of shop time to the tune of $203.71 to get the car released. I disputed the charge and was credited the $ back. Now I find a charge on my Amex for $462.00 from Hertz. Grieco refused to pay for the loaner because they didn't work on the car under the warranty. They knew they could not fix the car but never told me. I called numerous times to dispute this was everyone at the dealership blew me off especially Louis Izquierdo, service manager. I have disputed the charge with Amex since I never rented the car and was given a provisional credit. If Amex does not make the credit permanent, I will take Grieco to small claims. I also found out from ESP they submitted a clain on Jan 12th 8 days AFTER the car was taken in for the repairs. DO NOT TRUST THIS DEALERSHIP DECEPTIVE BUSINESS PRACTICES More
by JOSEPH JOHNSON
Employees Worked With
Louis Izquierdo
January 24, 2023
have brought my brand new car in 3 times now for the same issue. The first two times they fixed different things, the third time they told me since there were no lights and the computer didn't tell them some issue. The first two times they fixed different things, the third time they told me since there were no lights and the computer didn't tell them something was wrong that nothing was wrong. 5 minutes driving the thing would say otherwise, so I'm just assuming they didn't even get behind the wheel. More
by adam
Employees Worked With
NA
September 13, 2022
Arrived early for a service call (oil change). The service people said that was fine, but later the woman in service (init.: ER) badgered me by complaining that I messed up the service department' The service people said that was fine, but later the woman in service (init.: ER) badgered me by complaining that I messed up the service department's schedule by coming early. VERY RUDE PEOPLE AT GRIECO FORD SERVICE! After arriving for an oil change, they said I needed a new battery, new wipers, cooling system flush in addition to the oil change! I refused all except the oil change. They were going to charge me over $700! CRIMINALS AND THIEVES AT GRIECO FORD SERVICE! When all was done I found that the service tech had rummaged through the glove box and left the driver's seat way out of position. LAZY SERVICE TECHS AT GRIECO FORD SERVICE! More
by wgs
Employees Worked With
Evelyn Rodriguez
July 13, 2022
Very lazy mechanic work. Sorry but that's the truth. I rarely put a negative review but lately Ford Ft Lauderdale deserves a review like this because this is not the first Sorry but that's the truth. I rarely put a negative review but lately Ford Ft Lauderdale deserves a review like this because this is not the first time ive had issues with this place. I went there for oil and filter change and I asked them to check battery because it seemed faulty at times. Jeff attended me. His customer service was okay but he did not seem to be too enthusiastic about customer service. He just seemed to be going through the motions. He told me the battery was going to be $250 which is really steep. Total bill came up to $300 and change. After I took car later my windshield wipers were not working so I has to take it back to Jeff. They took it on back and got the windshield wipers working again. Jeff explained to me that there was some corrosion on the positive wire and that the wire was making weak contact to battery. He told me "oh take a brush to it and pour some boiling water to take the corrosion out" I just said okay and left. My question is the mechanics when they replaced the battery they should have cleaned the cable before installing the battery? I'm the customer. Why do I have to do that? I mean wow! That service should have been included on that outrageous price of $250 for a battery. The more I think about it, the more upset I get. Sorry if I'm over reacting but that's my take. Maybe I should go to ford of margate from now on. Please whoever is the boss at Ford ft lauderdale there let me know. Maybe there's a way to make this right but I want other customers to realize what they're getting into when they come to this dealership to this repair center. More
by Smartfox37
Employees Worked With
Jeff
May 31, 2022
terrible service. I went for a warranty issue for my battery (2020 battery with 36 month warranty written right on it), they say since my car is out of warranty they I went for a warranty issue for my battery (2020 battery with 36 month warranty written right on it), they say since my car is out of warranty they won't honor the battery warranty even though they admit the battery is still under its warranty??? I ask for the manager who is to busy to speak (often the case) and the service guy gives me the number of the general manager. I call the number I was given which happened to be his personal number and the GENERAL MANAGER of the store didn't even take the time to ask why I was calling, instead he screamed for 5 minutes how dare I call him on his private phone and kept yelling who gave me his number. he was cursing and kept yelling, extremely rude and again this is the locations general manager Louis Izquierdo. Again never even asked why I was calling or how he could help me, just yelled and cursed. If this is how the general manager acts you can guess how the staff is acting if this is their example. very disappointed. also ford refused to honor the warranty so I simply drove to O'Reilies autocrats and within 5 minutes a free new battery warranty honored. More
by poorattitude
Employees Worked With
Louis izquierdo
March 07, 2022
Integrity - something that is sadly lacking at this dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causi dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causing the damage is no longer there but the damage remains and the lack of action on your part, to address the issue with the customer, means you are in agreement; making the damage that much worse. Having my car here for a routine oil change, I was advised I also needed a cabin filter. That turned a 45 minute wait, into a 3+ hour ordeal. No worries yet. Once home, I noticed how dirty the interior was and that my prescription sunglasses, left on the passenger seat, were damaged. I called and was assured by the gentleman on the phone, who made a point to tell me he wasn’t the service manager, he would look into it. Still no worries but it stops here. A week wen’t by and I got a call, inquiring why I didn’t give them all 5’s on the survey. I explained and was told to get the glasses repaired and they would reimburse me and oh, would I mind taking the survey again. I paid to have the sunglasses repaired and presented the damaged lens and receipt to the service receptionist, to her credit, the only one that would ever speak to me. Then they refused to fully reimburse me for the glasses and the service manager, David, lied about conversations I never had with him. The only reason I was making this an issue is the glasses were over $700. I also left numerous voice mails for the General Manager, Lewis Ivquierdo but never the courtesy of a reply. How can you trust this kind of investment, with a dealership that has NO INTEGRITY? You have too many options and I strongly suggest you investigate other options. More
by samsasser
Employees Worked With
David Brownell-Service Manager and Lewis Ivquierdo-General Manager
