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Griffin Buick GMC

Monroe, NC

3.8
83 Reviews

2500 W Roosevelt Blvd

Monroe, NC

28110

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Showing 83 reviews

August 04, 2020

Welcoming Samantha Hooey was great, She made us feel comfortable with viewing/test driving a couple of vehicles.She was personal and knowledgable. ASk for Saman More

by otdeltad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hooey
Aug 07, 2020 -

Griffin Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Samantha and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

August 19, 2019

They are awesome and helped me My first review ever.....Looking around for a used car I came across Griffin Motor Company and the car i was interested in. I called and spoke to a sa More

by JS95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Tyler and Amy
Aug 20, 2019 -

Griffin Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Peter Fridrich- GM pfridrich@griffinbuickgmc.com

January 13, 2019

I took $14000 cash to Griffin Brothers Buick GMC Monroe NC Rob, Joe, sold me a pickup that smoked, a few days after I bought it. I brought it back, and they told me they would send it to a diesel specialist a More

by They got me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob and Del , Joey Tupper
Jan 17, 2019 -

They got me responded

Buyers Beware! I spoke with the General Manager at Griffin Buick GMC this morn and he says his use vehicles have a buyers guide that says the used vehicles he sales can have oil leakage , cracked blocks, twisted frames, damage to engines, or frames. Rob the sales guy didn’t mention any of this to me. Pete also said they don’t give warranty on used vehicles but that’s not true. There was a used Cadillac Escalade with more miles on it than my truck, that a warranty was given on. I met the buyer. Buyers I have paper work showing all I’ve said is true. The General Manager got mad when he saw my truthful review. He just called me, yelled at me, and told me it’s my problem now.. Think about this... I put $14000.00 down, how much are you putting down to get a so called great running vehicle??

December 28, 2017

Love my GMC Canyon Upon arrivival I was greated by Tyler Sheldon. He was very helpful, professional and knew his products. I was in the market for a medium size pick up. More

by HappyCanyon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sheldon
Dec 28, 2017 -

Griffin Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

December 11, 2017

Great Car Buying Experience! Michael, my salesman, was extremely knowledgable about the vehicle and patient with my many questions. He was friendly, professional and easy to work More

by Ford Family Girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moyer
Dec 12, 2017 -

Griffin Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Michael and Lonny were able to meet your needs. At Griffin Buick GMC, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

September 13, 2017

September 8, 2017 From the moment I drove on the lot, there was a non forceful attitude. I like not being forced or coerced into buying anything. I had a decently perso More

by Jsb90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Thomas
Sep 15, 2017 -

Griffin Buick GMC responded

Thank you for writing about your visit with us, and congratulations on your new 2017 Buick Encore! Donald is an asset to Griffin Buick GMC, and it is encouraging to hear he impressed you by delivering our trademark service. Sincerely, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

August 28, 2017

Great experience Our salesman, Michael M., was awesome. His knowledge of GMC and the Acadia was impressive. He was personable and just a pleasure to work with. Our More

by Jan P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moyer
Aug 29, 2017 -

Griffin Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Michael was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

July 13, 2017

Good service Went for my first service and it went well. I had to leave my car and they gave me a loaner and dsirection to my meeting and lunch across town. When I More

by JasonAll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer and Sales Manager
Aug 08, 2017 -

Griffin Buick GMC responded

We truly appreciate you taking your time to write such a great review. We are delighted to hear that you had a wonderful experience at Griffin Buick GMC. If you ever need anything else in the future, please feel free to contact or visit us again. Sincerely, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

May 09, 2017

The best possible car buying experience. A very personal relationship experience. It was not a sales driven experience. Dealership personnel sincerely understood our needs, as we explained th More

by mh419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Thomas
Aug 08, 2017 -

Griffin Buick GMC responded

Thank you for recognizing your experience at Griffin Buick GMC. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Best regards, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

May 02, 2017

Great group to work with Jeff sold my wife a new GMC and she loves it.would alway recommend Griffin Buick GMC. All the staff was helpful and wirked well together. More

by Gfridrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 08, 2017 -

Griffin Buick GMC responded

Thank you for the wonderful review! Jeff is a great part of our team and we are so glad that he was able to provide such a great experience. Congrats on the new GMC and if you ever have any questions, feel free to contact or visit us again. Sincerely, Peter Fridrich | General Manager | pfridrich@griffinbuickgmc.com

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