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Griffin Ford Fort Atkinson

Fort Atkinson, WI

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1,575 Reviews
With 30 years of service to build on, Griffin Ford Fort Atkinson continues to provide the community and surrounding area with hometown care. Key to their success is the dealership team sharing one goal: complete customer satisfaction. Stop in and see why Griffin Ford Fort Atkinson is “Large enough to serve you - Small enough to care”
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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Showing 1,575 reviews

October 08, 2023

Good dealership with very helpful and knowledgeable salesmen. Thanks for the help getting the truck that I wanted. More

by sftbalplyr2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Maney
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Oct 10, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time.

October 07, 2023

The problems that I had with my vehicle were fixed. Thank goodness that I purchased an extended warranty from the dealership. More

by Birdhunter
Recommend Dealer
Yes
Employees Worked With
Chris (who just started), and the service manager. Both were excellent
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Oct 10, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting you next time. Sincerely, The Griffin Family

October 06, 2023

Was a complete disaster! Nobody had a clue what they were doing and service was worse than poor More

by schultz443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Bronson
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Oct 07, 2023 -

Griffin Ford Fort Atkinson responded

Hello schultz443, We are truly sorry to hear about your recent experience with our service. Your feedback is invaluable to us, and we take your concerns seriously. Our General Manager, Mr. Schepp, is eager to connect with you at pschepp@gflfa.com to discuss the details and work on a plan to rectify the situation. We are committed to improving and ensuring a better experience for all our customers. Thank you for giving us the chance to make things right.

October 06, 2023

Both Dustin's did a great job n made everything as smooth and easy as possible More

by cwegs71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Griffin Ford Fort Atkinson responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 22, 2023 -

cwegs71 responded

Thanks again for the outstanding service

October 05, 2023

I have always been met with friendly smiles at the front door. I really like my Ecosport. More

by NAN1MCFELLIN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Schepp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Griffin Ford Fort Atkinson responded

Hello, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

October 05, 2023

Well managed timely appointment, and good customer service. Neat an tidy service center. Friendly people. More

by kmarshb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
Report | Print
Oct 10, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

October 05, 2023

Everyone at the dealership treated me with respect and kindness. Very appreciate of all of their help and would recommend dealership to a friend. More

by kennycook28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mitchell
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Oct 06, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting you next time. Sincerely, The Griffin Family

October 05, 2023

We purchase most of our Ford vehicles, from Griffin. It's always a trouble free experience. We will continue to purchase our vehicles from Griffin. More

by JSCHERER0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell
Report | Print
Oct 10, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored to learn we make your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

October 02, 2023

Sadly it seems being a woman was a huge disadvantage for me in getting good service. After being told they would follow up with me at a certain time the next day, multiple days, and they did not, I had to c More

by MelissaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Bill
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Oct 02, 2023 -

Griffin Ford Fort Atkinson responded

Dear MelissaB, We want to express our sincere apologies for the disappointing experience you had during your recent visit. We deeply regret that you felt your gender played a role in the quality of service you received, and this is certainly not the standard we uphold at our establishment. Your feedback is of utmost importance to us, and we would like to gain a deeper understanding of your individual experience. Our General Manager, Paul, is eager to hear more about your concerns and address them personally. Please feel free to reach out to him at pschepp@gflfa.com at your earliest convenience. We are committed to rectifying this situation and ensuring that every customer is treated with the respect, professionalism, and equality they deserve. Your insights will assist us in making the necessary improvements to provide a better experience for all our valued customers. Once again, we apologize for any inconvenience you have faced and sincerely hope you will consider giving us another opportunity to serve you in the future

October 02, 2023

Nice people. Good staff. Honest and up front. Answered all questions. Forgot I was transfering plates and not getting new ones. Owe me money and touch up paint. More

by reinbold_d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Maney
Report | Print
Oct 05, 2023 -

Griffin Ford Fort Atkinson responded

Hi, we truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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