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Griffin Ford
Waukesha, WI
1,873 Reviews
Why Griffin Ford? We are family owned and operated since 1960 and Southeastern Wisconsin's largest Ford dealership with over 500 New, Used and Budget vehicles in stock starting as low as $2,888. When you purchase a car or truck from Griffin Ford, you are more than just a customer, you become a part of our family. We will provide you with a vast selection of vehicles to choose from to fit your lifestyle needs and budget. Our Finance team, with over 75 years of combined experience and over 40 lending sources, will deliver you the best financing terms and warranty options available. And our trusted Service Department will drive with you for as long as you own your vehicle, ensuring your safety and peace of mind. Visit us today, we look forward to you joining the Griffin Ford Family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,873 reviews
February 28, 2024
This dealership (Griffen Ford Waukesha) is an absolute joke! When we purchased a Truck back in early summer of 2023 (today is February 27, 2024) I was promised a couple things would be done to my truck (i joke! When we purchased a Truck back in early summer of 2023 (today is February 27, 2024) I was promised a couple things would be done to my truck (including but not limited to a new back up camera and a taneau cover replaced) when I signed on the line to purchase the truck! This has still not been completed! After having my truck for a couple weeks I had major problems to the point it had to go in for service several times. They couldn't fix the problem, so I took it to another dealership and the problem was SOVLED! I just recently received an email from the ASSISTANT service manager Robert Collins (he initially represented himself as the SERVICE MANAGER) saying they would not be servicing my truck! They are doing this out of spite because I'm letting as many people as possible know how horrible this location is at their job! Not one person I dealt with at time of purchase is still working there, and this location is hiding behind the fact its privately owned and can refuse service at will. After talking to many people including other dealerships, private mechanics, past customers as so on... I've been told I made a mistake by using GRIFFEN FORD WAUKESHA 1940 E Main St. Waukesha, WI 53186. Please take this into account when looking at dealerships. I have never purchased a vehicle before where the dealership completely washes their hands of the customer after the vehicle is bought! STAY AWAY FROM THIS DEALERSHIP!!!!!!!! More
by ryanpcartwright
Employees Worked With
Robert Collins
February 03, 2024
Very friendly sales team that did a great job of talking us through the process and ensuring that we knew what stage of the purchase we were in as we waited. us through the process and ensuring that we knew what stage of the purchase we were in as we waited. More
by bchenneberry
Employees Worked With
Darren Smith
February 02, 2024
I worked with Matt Strosin to order a 2024 Maverick. Everything was straightforward, clear, concise, and transparent. I ordered it in October 2023 and received my Maverick in January 2024. Everyone I in Everything was straightforward, clear, concise, and transparent. I ordered it in October 2023 and received my Maverick in January 2024. Everyone I interacted with at Griffin Ford was professional, friendly, and helpful. Thanks again! More
by c.kaske
Employees Worked With
Matthew Strosin
September 20, 2023
The experience was pleasant as it was what they said it was and they represented the car as it was. I also was happy to see the honesty that they gave me what they said for a fair trade in and treated me a was and they represented the car as it was. I also was happy to see the honesty that they gave me what they said for a fair trade in and treated me and my wife with respect. Thanks for the positive experience. Regards, Dave Kelsey More
by Kelsey1437
Employees Worked With
September 10, 2023
Griffin Ford (Frank) answered every question we had. Griffin Ford in past purchases has always been there for me. This takes alot of stress out os vehical purchases. Griffin Ford in past purchases has always been there for me. This takes alot of stress out os vehical purchases. More
by rwaite2
Verified CustomerEmployees Worked With
September 08, 2023
I've dealt with them before and the sales person I deal with is great helps with every step of the way. From picking out out what's right for you right down to the purchasing process couldn't be happier. with is great helps with every step of the way. From picking out out what's right for you right down to the purchasing process couldn't be happier. More
by label1
Employees Worked With
September 05, 2023
No pressure when I shopped for my car. Everyone at the dealership was very professional and freindly. Everyone at the dealership was very professional and freindly. More
by JDZABSKI
Employees Worked With
September 04, 2023
I felt the sale could have went much better. My sales man didn’t seem to know much about the trucks My sales man didn’t seem to know much about the trucks More
by Flyer
August 24, 2023
The car selling and buying was fine. It took until this afternoon to get my check so 6 days It took until this afternoon to get my check so 6 days More
by algovfh
August 23, 2023
Bought a Ford Escape this morning. Jorge was great to work with. No pressure from anyone I worked with at Griffith Ford. I would recommend them Jorge was great to work with. No pressure from anyone I worked with at Griffith Ford. I would recommend them More
by JDZABSKI
Employees Worked With
