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67 Reviews of Grinwald Ford - Service Center
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March 23, 2018
Disappointed I brought my Edge in with a few issues. I do not ser anything repaired. I bought the car there so I figured I would have it serviced there. Now I feel I brought my Edge in with a few issues. I do not ser anything repaired. I bought the car there so I figured I would have it serviced there. Now I feel that was a mistake. That is disappointing because people I spoke with stated they did good work. More
by donaldpmsmith
Verified CustomerEmployees Worked With
The stated all they did was updated the computer and that was warranty work.
Helpful March 16, 2018
Get the job done right and care about the customer Alway likes the dealership. Feelingly people that take care of customer. Been in business a long time serving the community and more. I come 50 m Alway likes the dealership. Feelingly people that take care of customer. Been in business a long time serving the community and more. I come 50 miles for service More
by Davidmheins
Employees Worked With
Todd Loeber
March 15, 2018
Oil change/rotate tires Service is alway friendly and prompt, I know this sounds funny but it would cost me more to change the oil myself plus you still need to deal with the Service is alway friendly and prompt, I know this sounds funny but it would cost me more to change the oil myself plus you still need to deal with the discarded oil/filter. Thank you for the great service, that's hard to find now days. More
by eagleridge
Employees Worked With
John Munzel
March 03, 2018
Missing the Mark on Customer Service I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the bac I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the back-up. The service person told me that normally they ask the customer to put the gas back in the tank they used, but told me I wouldn't have to because it was going to run on the battery. I asked many questions as I had not driven a vehicle like this before. On my way to work the next morning the first thing that happened was the low fuel light came on. Remembering what the service person told me I didn't feel concerned at first as it was supposed to be running on the battery and not on gas. When I couldn't stomach it any further I called the dealership and the person I talked to said oh my god you need to put gas in that vehicle. OK, really? I told him what was told me when I picked it up and he said I don't know why someone would say that. Well, they did. I asked him why they gave me a vehicle that was on empty when it relied on using gas. He told me that I need to understand how busy they are and that they don't have time to check. I guess they don't have time to give the right instructions either. I will not go back. More
by unhappycustomer
March 02, 2018
Nice dealership w/ great service I was recently at the dealership for some warranty work. All the service advisors were very professional and made sure the vehicle was completed prom I was recently at the dealership for some warranty work. All the service advisors were very professional and made sure the vehicle was completed promptly. Bill's a great salesman even after the sale! More
by Gman
Employees Worked With
Bill Maron, Todd Loeber, Ian Swinson, Joe Kundinger
July 05, 2017
Left standing on oxygen because guy on phone personal bus. Stopped at Grinwald to get a rear turn signal replaced. Im on oxygen, so I cant afford to be unnecessarily delayed. I was told to go inside quick serv Stopped at Grinwald to get a rear turn signal replaced. Im on oxygen, so I cant afford to be unnecessarily delayed. I was told to go inside quick service, and they would help me. I walked up to the counter where a Ford employee was on the phone, discussing his own private personal business. Something about his trailer, etc. He went on & on, and on while I was leaning on the counter for support. Fearing I wouldnt have enough oxygen to get home, I left. I wouldnt recommend this place to anyone. Ever. Very unprofessional. More
by Brenda54
Employees Worked With
August 29, 2016
Always friendly and informative of any issues we need to do. Always informed on the situation at hand.thanks.nothing more to say other than good service good place to shop dealt with grinwald Ford for many years Always informed on the situation at hand.thanks.nothing more to say other than good service good place to shop dealt with grinwald Ford for many years.thanks thank you thank you More
by leensueforford
Employees Worked With
Explained very well the situation at hand and called with the estimate as requested.thanks, Joe Kundinger
August 23, 2016
Do not get your vehicle serviced at Grinwald Went in to get a recall done and headlight changed. The mechanic broke the wire harness and charged me for it. Also, the recall was not free. Charge Went in to get a recall done and headlight changed. The mechanic broke the wire harness and charged me for it. Also, the recall was not free. Charged for little things to put the car back together. Will not go there again. More
by Pamela Snodie
Employees Worked With
do not know
August 21, 2016
Great Service Dept. I can always depend on quick and reliable, and honest service from Grinwald Ford. They have always taken care to make sure what ever issue I had with I can always depend on quick and reliable, and honest service from Grinwald Ford. They have always taken care to make sure what ever issue I had with a vehicle, was correctly taken care of. They staff is friendly and knowledgeable. More
by DON-KAREN
Employees Worked With
Todd Loeber, Joe Kundinger
August 10, 2016
Engine Repair I took my vehicle to Grinwald for some repair work and they were very helpful and informative throughout the entire process. I would definitely recomm I took my vehicle to Grinwald for some repair work and they were very helpful and informative throughout the entire process. I would definitely recommend them and will continue to take my vehicles there. More
by Kevin
Employees Worked With
Todd Loeber
