Groove Ford

In June of 2012 I took my college bound son to purchase a new 2012 Ford Fiesta from Groove Ford in Centennial, Colorado. After much haggling we came to a price I was comfortable paying and assured that the new 2012 Ford Fiesta from Groove Ford in Centennial, Colorado. After much haggling we came to a price I was comfortable paying and assured that the taxes my son was paying for in cash were low enough that he could pay them. I told them he had just under $1000 in down payment money to cover taxes and fees. The total taxes per the finance department came to $815 and we were asked to write a check for $825 (unsure disparity in contract amount vs paid amount). I was teaching my son not to finance taxes and registration fees so this is why our down payment was only the tax/registration amount. We left happy with Groove Ford and had planned to return to them in the fall to purchase a new 2013 Focus. I thought I was doing a good thing starting my son with a lifetime of Ford vehicles as I have done. About 3 weeks later my son took the car to get plates at the Registry and was told Groove Ford hadn’t sent a complete check for all the taxes due. I then called my salesman Alec whom later called me back saying that Groove Ford would take care of the mix-up and apologized. I was asked if I filled out the satisfaction survey with Ford yet for this transaction and explained I would soon. I felt like he was asking me because they were about to do what I deemed was the right thing for an error on their part. During the original sales pitch the sales team brought me a pre-filled in satisfaction form and said that filling one out with anything except exceptional is unsatisfactory for them. Groove Ford eventually paid the taxes because I received a letter from the Registry telling me I could pick up plates. After receiving the plates, I filled out the satisfaction survey with Ford giving Groove the glowing review they asked for and I thought they deserved after picking up the cost for their own clerical error. At this point I still thought that it was accidently omitted from my contract. Several weeks after that I received a letter from Groove stating I owed them the $473.37 for the tax they paid the state. This tax is apparently a city tax for the town of Parker and was omitted from my contract. They have tried telling me the address they used during our negotiations was different from the address on my contract, but I never provided them an address other than the one on my contract. At this point, it started clicking that they purposely left if off the contract to close the sale, knowing that the legal wording on the back of the sales contract would allow them to collect the tax well after I was unable to return the car. This address error lie is a completely fabricated excuse because they needed my address on the credit application I filled out in their office, had the same address on my driver’s license they photocopied that night and is the address on the actual sales contract they gave me that night. I find it very hard to believe a dealership that is less than 10 miles from Parker would be unaware of the city tax. I TRULY believe they omitted the tax knowing I would’ve negotiated the price lower to cover the cost or walked away from buying the car. I believe they purposely lied to me and waited to collect the tax from me until after I filled out the Ford satisfaction survey. More

I want to thank Jim Dickey for helping me out with my repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left the dealership to take a different job, Jim stepped right in and helped me with the same ideal customer care and service as I had with Lonnie. It is and will continue to be very much appreciated. Thank you. More

Really do not support the customer on warranty issues. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. More

Sales process was great with Juan - despite Ford losing our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that st our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that still has yet to be fixed. Each time we take it in and speak to someone, they promise to "order parts" and call us. They never call. The last time, they contracted out the work to seal the windshield. The problem was not fixed (Whistling noise at 45 mph and over). We took the car in again, and rode with one of the service staff who assured us he heard the issue and would call us in the early part of the week to schedule a time to correct the item. Still no call. We have had service associates tell us that they do not hear the issue. I am hearing impaired, my husband is not, we can both hear the noise easily. My husband also mentioned an issue with acceleration in our last visit. When explaining the item, he explained that the problem was similar to a significant turbo lag when driving a turbo charged car. The notes on the bill stated: "Customer says turbo lag is significant. This car does not have turbo." Having ordered the car to our specifications, we know it does not have turbo. He was describing the issue after the service associate asked for more information. If the service team was unsure about our understanding of the issue, they should have called. More than once, we have taken the car in for normal service, and other general items like recall work. Each time, when we drop off the car, they will have the oil change on file and not the rest of the work. This is after we can and schedule an appointment listing the items to be done to allow the team to schedule appropriately. When picking up our car, the cashier always asks us if the service team has explained the work that has been done. When we honestly answer, "no," her response is always, "You can read this later," as she highlights various notes. We have dealt with over 9 service associates, of all tenure and title, since getting our car. I would describe our service experience as nearly horrific. We purchased the extended maintenance and warranty when we bought the car to ensure it would run well for a long time. What a waste that was. We cannot even get them to complete general maintenance timely. We have completed all surveys from Ford & the dealership, asking someone to contact us about our experiences. Over a year of surveys, and still no call. Based on our service experience, I would never recommend this dealership. More

We had the best car buying experience ever. Juan Montoya has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price witho has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price without the normal painful haggling, exceptional customer service, and a great car! More

These guys are awesome and have their stuff together! Very easy to work with and they got me into exactly what I wanted. Very straight forward and helpful. Great bunch of guys at Groove Ford for sure!! Very easy to work with and they got me into exactly what I wanted. Very straight forward and helpful. Great bunch of guys at Groove Ford for sure!! More

I hope nobody ever makes the mistake of doing business with this dealership. They are one of the most untrustful companies I have ever dealt with. I test drove a car, negotiated a price and agreed to purc with this dealership. They are one of the most untrustful companies I have ever dealt with. I test drove a car, negotiated a price and agreed to purchase a car. I was out of town so did the financing information over the phone and got approved. The financing person, Brian, told me he would put my name on the car and I set an appointment to pick up the car the next day. The salesperson, Josh, called later and asked for a signed buyer agreement. I explained that I was 200 miles away and nowhere near a fax machine. In addition I was working on a commercial roof and didnt have a credit card handy to do a deposit but I did want the car. Josh said "no problem" and they would see me the next day when I pick up the car. 2 hours later Josh called and said they sold the car to someone else. I am stunned that a company that reps a Ford product would accept a deal and then back out 2 hours later. Josh was a professtional. I cannot blame Josh as he appeared as stunned as I at the turn of events that his management decided to take. I asked to speak to the manager on duty who was busy. I asked for the manager to call me back. I NEVER received any calls from management to explain, apologize or take responsibility. I implore you to NEVER spend your money at this two-faced, lying, dealership. My word is my bond with every customer I have. Evidently Groove Ford's word is worth nothing. I also lodged a formal complaint with Ford. There are other dealers to buy Ford products from. DO NOT BUY FROM THIS DEALERSHIP. More

This was my first time buying a vehicle and I couldn't have had a better experience than with Josh Juhasz (sales) and Brian Caton (finance) at Groove Ford. Both treated me like I was family and helped me have had a better experience than with Josh Juhasz (sales) and Brian Caton (finance) at Groove Ford. Both treated me like I was family and helped me find the perfect vehicle for me while also providing the facts so I was able to make the best decision I could in purchasing a new vehicle. Both Josh and Brian went beyond customer service staying almost two hours past closing to make sure I had all the information I needed. Right when I walked in, Josh listened to what I needed and the first vehicle he showed me was exactly what I was looking for. Josh was very knowledgeable and emphasized the importance that the customer needs to be comfortable in their vehicle. There was no pressure, only honest quality customer service. I definitely recommend checking out Groove Ford! The customer service was excellent as I felt like part of their family. And, I'd definitely recommend working with Josh Juhasz on the sales team. His contact information is 303-643-9000 X 216133. Good luck to all you potential new and used vehicle buyers! I couldn't be happier with my new escape!!! I'm going to test it out and hit the CO Rocky Mountains next weekend! More

I filled out a quick online info sheet about a 2011 ford explorer & was contacted by Juan Montoya within minutes. After a brief no pressure conversation we set an appointment to come in the following aftern explorer & was contacted by Juan Montoya within minutes. After a brief no pressure conversation we set an appointment to come in the following afternoon. Juan had my vehicle of interest ready & after a quick copy of my drivers license we were off on a test drive. Although the vehicle had more options than I was looking for, Juan explained the benefits & his professional easy going demeanor put me at ease. I was impressed with his willingness to listen, educate & efficiently negotiate a great deal. After purchasing over 10 new vehicles in the past 15 years I can honestly say that this was my best experience at a dealership EVER ! I will encourage everyone I know to come to see Juan when they need a new vehicle. More

I was looking for a truck accross a few states, and looking for a good deal and great service. Juan replied to my requests promptly and had a competitive price. I looked up the dealer on DealerRater looking for a good deal and great service. Juan replied to my requests promptly and had a competitive price. I looked up the dealer on DealerRater and they had one of the highest ratings. Based on my interactions with Juan, I knew he would work with me even at my bargain price point. He worked long and hard finding the vehicle I want and preparing everything for me. What really stood out was when he had trouble getting the vehicle I wanted from another dealer because the other dealer would not release it, he had the integrity to tell me so and doubled his efforts to find the vehicle I wanted and to make me happy. Since I was flying in, he had the vehicles already staged and the key pulled so we could get driving as soon as possible. He also went the extra mile to work on titling the vehicle in my state, speaking with the Department of Licensing and Department of Revenue to make sure I was getting the best deal on my registration and fees (I am military so special exclusions apply). He worked to get me the best deal in a low pressure manner, and stood out for his understanding of what features I wanted, did not want, and would optionally accept. Finding good deals on cars and trucks is not easy. Finding a car salesman with integrity is rare and stands out. Thank goodness Groove Ford is centrally located in the US -- so no matter where I move I can shop with them and go on a roadtrip home. More