Groove Ford

Teddy was wonderful! He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer ther He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer there compared to Teddy was night and day! Teddy has amazing customer service skills. He was attentive to what I was looking for and was able to find the perfect vehicle for me! I love my car and would definitely recommend Groove Ford, especially Teddy in the future! More

Easy to work with and a great price. Recommend Teddy and Mark! Highly recommend this dealership. Recommend Teddy and Mark! Highly recommend this dealership. More

Teddy worked as our sales manager and Mark was the manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. More

Teddy was a great help with having the truck ready and hustling on the close. hustling on the close. More

No BS , friendly staff, no pressure sales, clear communication, take care of the small details. Would recommend Groove Ford to my family and friends. communication, take care of the small details. Would recommend Groove Ford to my family and friends. More

Took our 2011 Lincoln MKX (Ford Edge) in for a leaking Power steering hoes replacement. The mechanic did not know what he was doing and they destroyed the power steering pump in the steering rack. They to Power steering hoes replacement. The mechanic did not know what he was doing and they destroyed the power steering pump in the steering rack. They took no responsibility for it the car is worse now then when we took it in. Now they tell me the TPU needs to be replaced! And they had the car for over a month! What ever you do DO NOT let Groove work on your car!!!! More

Outstanding service. All my questions were answered. I was in and out in no time at all. All my questions were answered. I was in and out in no time at all. More

Mark and teddy are absolutely amazing people and genuinely care about you. I originally purchased a vehicle that had major mechanical issues only 4 months in. Mark and teddy made sure they did right genuinely care about you. I originally purchased a vehicle that had major mechanical issues only 4 months in. Mark and teddy made sure they did right by us even though our warranty was expired and did a trade in for a safe vehicle for my kids and myself. Most people would've just dismissed us and said good luck. But Mark didn't stop until he found a solution it took weeks and he stayed dedicated to make it right. Thank you Mark. You put a great name on how car sales should be. More

I’d give zero stars if I could. I was Lied to before I even walked into the dealership. Bullet dodged. I was Lied to before I even walked into the dealership. Bullet dodged. More

Took our Ford Edge in to have warranty work completed. The Service Team was absolutely atrocious. No customer service, no resolutions. They claim they replaced the warranty part but the vehicle is in the The Service Team was absolutely atrocious. No customer service, no resolutions. They claim they replaced the warranty part but the vehicle is in the same shape as before we took it in. Now they want to replace non warranty parts to the tune of $3100. When I went to pick up the vaccine after declining their offer, they told me to wait outside for my vehicle to be driven around to me in 30 degree weather. My advice, Groove Ford is out to steal your hard earned money with warranty scams. Go somewhere else. More