Groove Ford

I attempted to order a new 2022 Maverick through Emerson Gray back in July of '22. After being assured that everything was in order and to just wait on Ford, come to find out months later that Groove Ford " Gray back in July of '22. After being assured that everything was in order and to just wait on Ford, come to find out months later that Groove Ford "lost" my order. Nothing that they could do as the order banks had closed. They said if someone take delivery of one, I would be first right of refusal, or they could put my name in for a 2023 as soon as the order banks opened. I touches base with Groove Ford and the management every couple of months to be sure they didn't forget about me. The week the order banks for the 2023 Maverick opened, I notified Tim Barteau to be sure to get my order in. NO RESPONSE. Followed up with an email asking if he had any questions, NO RESPONSE. Finally included the General Manager Brook Peterson in an email asking about my order. FINALLY got a response from Tim saying they didn't place my order as the window for ordering was too short and there was nothing they could do. After a year and a half of trying to order/buy a new vehicle from Groove Ford, I WILL NEVER USE THEM again for ANY PURCHASE, and will be letting everyone I know about my experience. Trust no one there with what they tell you. It's all lip service. Even if you follow up, THEY WILL NOT. AVOID THIS DEALERSHIP! More

Salesperson was very polite. Issue was that the cars website indicated they had about half a dozen of the cars we wanted to look at. When we contacted the dealership, they had Issue was that the cars website indicated they had about half a dozen of the cars we wanted to look at. When we contacted the dealership, they had none. We did not go to the dealership after learning that. More

Teddy was awesome! He deserves 10+ Stars. We are very Satisfied. ☺️👍 We will recommend Teddy and Groove Ford to all of our family and friends. Thanks for making our da He deserves 10+ Stars. We are very Satisfied. ☺️👍 We will recommend Teddy and Groove Ford to all of our family and friends. Thanks for making our day. More

Called about a little truck they were selling. Perfect little truck for me so I wanted to test drive it. Talked to Jonah about trading in my (paid off) 2012 Honda Civic with 141k miles on it, so I Perfect little truck for me so I wanted to test drive it. Talked to Jonah about trading in my (paid off) 2012 Honda Civic with 141k miles on it, so I sent pictures. Before I could even test drive the truck, this kid had the audacity to offer me 5k for my Civic... this Civic is pretty clean and retails around 10.5-11k. I just had another dealer offer 9k for it (because they are decent people). What a joke. This place will low ball your trade in and try to sell you a 20year old truck for 4k over its true value. BUYERS BEWARE. More

Was really hoping for a cleaner detail job after I spent top dollar on a used vehicle. Didn’t go above and beyond like other dealers I’ve dealt with. Probably won’t be back top dollar on a used vehicle. Didn’t go above and beyond like other dealers I’ve dealt with. Probably won’t be back More

Thank you to Teddy and Groove Ford for an awesome experience and helping me purchase my new Explorer! I love it so much! This is my third vehicle with Groove Ford and I wouldn’t go anywhere else. Ted experience and helping me purchase my new Explorer! I love it so much! This is my third vehicle with Groove Ford and I wouldn’t go anywhere else. Teddy was an incredible salesman, he worked hard to get me a great deal and the vehicle that I wanted. I highly recommend Teddy and Groove Ford if you are looking for a new car! More

This was the best car buying experience I’ve ever had thanks to Teddy and Groove Auto. I’ve purchased several cars in the past from different dealerships from around the country and Teddy made the proce thanks to Teddy and Groove Auto. I’ve purchased several cars in the past from different dealerships from around the country and Teddy made the process so painless. He gave me the confidence of actually advocating for my best deal. Ask for Teddy and try to finish up with Josh. More

I have always received excellent service and care . From sales to service. Would highly recommend to friends and family. From sales to service. Would highly recommend to friends and family. More

I tried to book a recall service. The adviser (Chris) told me I would have to leave the vehicle there for 2 to 3 business days for them to take a look at it and then they would be ab The adviser (Chris) told me I would have to leave the vehicle there for 2 to 3 business days for them to take a look at it and then they would be able to think about when they could schedule the repair. I asked him if he could easily do without his car for 2 to 3 days, and could he not get it loked at the same day. He said he couldn't promise that he could look at it on the first day and needed the extra days in case he was busy. More