Groove Ford

Great Experience with Explorer Purchase Found just the Explorer I was looking for online and was contacted by Sam to make arrangements to see and drive the car the next day. She had the care Found just the Explorer I was looking for online and was contacted by Sam to make arrangements to see and drive the car the next day. She had the care ready for me when I arrived and made the process completely painless. A great way to look for and buy a new car. Thanks! More

Very good experience,thank you Thank you, for everything , Ricardo Marquez and Russell Michelson, you guys were a really big help and they both explained everything really well an Thank you, for everything , Ricardo Marquez and Russell Michelson, you guys were a really big help and they both explained everything really well and the process was good we were looking in other dealers and you guys were most helpful. Our car (Ford Explorer) is wonderful.Thank you for all you’re help. More

Poor customer service I spent 30 minutes on the phone, on hold, getting passed around to different departments, hung up on several times, trying to get in touch with the se I spent 30 minutes on the phone, on hold, getting passed around to different departments, hung up on several times, trying to get in touch with the service department regarding fixing a punctured tire I bought from them and an oil change. After 30 minutes, I believe a front office lady, who was very nice and helpful, was able to talk to the service department, no idea why I wasn't able to talk to them, and they wanted to charge $20 to fix the tire. I was also hoping to get an oil change. I called discount tire, they answered immediately, and are fixing my tire for free and customer service is great. I doubt I will be giving future services or car buying business to Groove Ford. More

New truck We had a great experience and we will definitely be back for our next new vehicle. Everyone is very friendly. They made car buying easy and Ford makes We had a great experience and we will definitely be back for our next new vehicle. Everyone is very friendly. They made car buying easy and Ford makes great vehicles. More

Excelent people! Samantha and Ricardo were amazing, great vibes, they found everything that i asked for my new car. They never said "no" to my requests! They helped m Samantha and Ricardo were amazing, great vibes, they found everything that i asked for my new car. They never said "no" to my requests! They helped me a lot to decide to do the business for a new car. I would give them 10 stars!! Signing documents was very fast with Rusell Thank you! More

Smooth and friendly Same was very good to work with and no pressure when driving and looking. I was very happy with my purchase and would go here again. Same was very good to work with and no pressure when driving and looking. I was very happy with my purchase and would go here again. More

Great Service Staff is great and easy to work with. Samantha was in contact all the way on my purchase and made the process pain free. I'll buy from this team again Staff is great and easy to work with. Samantha was in contact all the way on my purchase and made the process pain free. I'll buy from this team again! More

Great Experience Before buying our new F-250 from Groove Ford, we visited at least half of the Ford dealers on the Front Range. Groove was by far the easiest to work w Before buying our new F-250 from Groove Ford, we visited at least half of the Ford dealers on the Front Range. Groove was by far the easiest to work with and Samantha Bailey (our sales person) really knew her stuff. Highly recommend Groove Ford. More

Groovin’ with Groove Ford The Groove Ford Service team went above expectations with the repairs of my 2008 Ford F250. Kudos and a big thanks to Logan Wakefield in Service. He t The Groove Ford Service team went above expectations with the repairs of my 2008 Ford F250. Kudos and a big thanks to Logan Wakefield in Service. He treated us with the utmost respect and went to bat for us to get the most from Endurance, our uncooperative extended service plan company. We would like to thank Bryan Haarhues, General Manager, for stepping up to the plate by helping us with the $15,000 bill that our service plan company, Endurance, refused to honor. We would also like to thank Mr. Haarhues for making us a screaming deal on our new 2019 F350 Superduty truck. Last, but not least, our special thanks to Samantha Bailey in Sales who helped us order our custom F350 Superduty truck. She held our hands throughout the entire waiting period by keeping us informed as to the progress and location of the truck until it was delivered to us. Your very satisfied customers, Mike and Barbara Gates More

Good til got to Finacing When we first walked into this dealership we were looking for a truck. Our sales man Carlton was awesome, no complaints on him at all, the sales mana When we first walked into this dealership we were looking for a truck. Our sales man Carlton was awesome, no complaints on him at all, the sales manager (don't remember his name)that day, was detailed and answered every question we had. He did his best to get the best deal and price for the truck we got. Lets just say that day was good. This not being my 1st vehicle bought from a dealership I knew the process of buying. Little did we know what was going to happen next. The finance person Julia was the worst I have EVER had to deal with. A bad experience with her for over two months if not longer. With all this going on I got in contact with a manager named Adam. Adam was great! He got things handled right away, what took over two months was done within days and questions where answered with minutes with Adam. I believe one bad apple doesn't spoil the bunch, but I would not recommended a friend or family member to this dealership because of having to deal with that one bad apple. More