Groove Ford

Doesn't perform warranty work I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get it fixed and no part nor does anyone know when they would have the part. Very little concern. I took to another dealership and the problem was diagnosed, part ordered and fixed in 3 days. I suspect there is some financial incentive for Groove Ford to not do warranty work. I would never recommend Groove Ford to anyone given their lack of service after the sale. More

What happened to businesses caring about the customers? Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk to me said they don't do those, and just to drop it off when I was going to turn it in. Well after turning it in, I got a $4000+ bill on a truck I turned in with 13k less miles than I paid for, and one that I purchased their useless excess wear and tear package on. I tried to work through the dealership, and even offered to buy it out at my lease end price. I was told that they would no longer honor that, and when I asked to have an independent party quote the repairs was ignored both by their customer service person and their GM. Even when I just tried to clarify what my next steps were, since in the last email I received from them, I was told they were waiting to hear back from Ford and they would be back in touch, I couldn't get them to answer. Absolute worst dealership experience I've ever had, and I've gone through 7 cars in 8 years on top of the 5-6 for my ex wife during that same time, so I've had quite a few dealings with several different dealerships, and this is the only one I would never do business with again. More

Overall great experience! This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish everyone This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish everyone was great and went above and beyond to make me happy. More

Incredible Experience! Leasing my new Ford Escape Titanium could not have been more wonderful! Everyone at this dealership is awesome! They are friendly, compassionate, effi Leasing my new Ford Escape Titanium could not have been more wonderful! Everyone at this dealership is awesome! They are friendly, compassionate, efficient, professional and all with BIG SMILES! They work together as a true TEAM and deliver outstanding results! I had visited another Ford dealership and after 3 visits, had zero results. I walked into GROOVE and was immediately attended to! Within 24 hours I was leaving with my new Escape! GREAT PEOPLE, GREAT SERVICE, GREAT PRODUCT! Thank you from the bottom of my heart!! Hugs to all of you! More

Awesome!!! I previously had a bad experience here BUT. gabe was AWESOME!!! She treated us more like people than a number or a deal! Between her, treavor, Ryan, the other sales manager and Scott in finan gabe was AWESOME!!! She treated us more like people than a number or a deal! Between her, treavor, Ryan, the other sales manager and Scott in financing they ROCKED it as a team!!! I can't tell you how much I appreciate you helping me not only find but get into something me and my family love!!! Definitely recommending Gabe to all our friends and family! Walked in to get my edge repaired... left with a new car! :) More

Got the car of my dreams! I had a very good experience with Groove Ford! My salesman, Tim, went out of his way to help get me in to my new Ford Edge, with payments I can affor I had a very good experience with Groove Ford! My salesman, Tim, went out of his way to help get me in to my new Ford Edge, with payments I can afford. Getting a new car can be very stressful as well as exciting, but Tim & the team made it a pleasant experience! More

Great Experience I had a great experience at Groove Ford with getting my new Ford Escape! Jason was extremely helpful in making sure I found a vehicle that is right fo I had a great experience at Groove Ford with getting my new Ford Escape! Jason was extremely helpful in making sure I found a vehicle that is right for my needs, and in helping me get the best out of my experience there. More

Positive sale. Zac was easy to work with. The first truck we looked at was exactly what I wanted! He made everything easy for me and he was very honest. Zac was easy to work with. The first truck we looked at was exactly what I wanted! He made everything easy for me and he was very honest. More

Awesome dealership! Everyone there is dedicated to making sure you get the car you want. They make sure all your questions are answered before you drive off the lot, and Everyone there is dedicated to making sure you get the car you want. They make sure all your questions are answered before you drive off the lot, and follow up with you in the weeks following to ensure you are still happy. More

Return of lease. Sean was very helpful, friendly, and accommodating. We were in a hurry to drop off the leased car. He got us out in 10 minutes! Sean was very helpful, friendly, and accommodating. We were in a hurry to drop off the leased car. He got us out in 10 minutes! More