Groove Ford

Great Customer Service After visiting 4 other dealerships, even another Ford dealership, Groove Ford went way and beyond to get me a deal that I was comfortable with paying. After visiting 4 other dealerships, even another Ford dealership, Groove Ford went way and beyond to get me a deal that I was comfortable with paying. I told them where I needed to be and they made it work. Zach took the time to show me my car inside and out and it was all very informative. I highly recommend Groove Ford! More

Everything was outstanding! Tim and Matt and Scott were outstanding! I've bought several new cars in the past and this was my best experience. Thank you so much guys!! Tim and Matt and Scott were outstanding! I've bought several new cars in the past and this was my best experience. Thank you so much guys!! More

Outstanding overall experience I came to look at trucks with the hope to trade my jeep for a slightly used truck. I did not have high hopes to walk away with a truck but I figured I I came to look at trucks with the hope to trade my jeep for a slightly used truck. I did not have high hopes to walk away with a truck but I figured I would look. Craig was my sales person and after looking at several trucks found me the exact truck that I wanted brand new for a great price. I would absolutely suggest this dealership to anyone. Craig was absolutely outstanding but I could tell that the entire staff was excellent. My experience with management both sales and finance was easy and enjoyable. If you are in the market for a vehicle look at this dealership. More

Easy Purchase We had a hassle free experience with an excellent trade-in value on our used car and a competitive price on the new Edge Sport. We had a hassle free experience with an excellent trade-in value on our used car and a competitive price on the new Edge Sport. More

Great car buying experience We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and got We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and got us a great deal on a truck. This is our first car buying experience over the phone she made it very comfortable and even though we are flying in from another state we knew there would be no surprises. Thanks again Sam and Matt More

Fun Facts Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memorized Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memorized the book that comes with the SUV!! Easiest car buying experience ever!! More

Doesn't perform warranty work I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get it fixed and no part nor does anyone know when they would have the part. Very little concern. I took to another dealership and the problem was diagnosed, part ordered and fixed in 3 days. I suspect there is some financial incentive for Groove Ford to not do warranty work. I would never recommend Groove Ford to anyone given their lack of service after the sale. More

What happened to businesses caring about the customers? Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk Terrible experience all around. I went in for a scheduled pre lease end inspection, and the person wasn't there, instead the person who came to talk to me said they don't do those, and just to drop it off when I was going to turn it in. Well after turning it in, I got a $4000+ bill on a truck I turned in with 13k less miles than I paid for, and one that I purchased their useless excess wear and tear package on. I tried to work through the dealership, and even offered to buy it out at my lease end price. I was told that they would no longer honor that, and when I asked to have an independent party quote the repairs was ignored both by their customer service person and their GM. Even when I just tried to clarify what my next steps were, since in the last email I received from them, I was told they were waiting to hear back from Ford and they would be back in touch, I couldn't get them to answer. Absolute worst dealership experience I've ever had, and I've gone through 7 cars in 8 years on top of the 5-6 for my ex wife during that same time, so I've had quite a few dealings with several different dealerships, and this is the only one I would never do business with again. More

Overall great experience! This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish everyone This dealership says that they don't want to be pushy and they pride themselves in making car buying a good experience. From start to finish everyone was great and went above and beyond to make me happy. More