Groove Ford

Great experience My husband and I took in his Ford truck for a recall repair (most of the other Ford dealerships in the area did not seem interested in handling the re My husband and I took in his Ford truck for a recall repair (most of the other Ford dealerships in the area did not seem interested in handling the recall) and decided to check out the Ford Edge and Escape as we wanted to look at SUVs. We decided that the Escape would be the perfect size for us. As we were preparing to leave, Gabrielle asked if she could answer any questions. We told her we were just looking at the size difference of the Edge and the Escape and that we were interested in the Escape. She told us that she had a 2016 on the lot with low mileage that we could look at. It was raining and lightening out so we told her we would come back when we picked up the truck. We went in the next day, test drove the Escape and fell in love with it. The price was too good to pass up and we could not find any other Escapes in the area with the low mileage this one had. Gabe was great to work with, answered all our questions and the dealership was able to get financing that was very competitive. We bought the car that day and are thrilled. I have been a Honda owner since 1982 but feel the Escape met our needs. Ford has come a long way in manufacturing of their vehicles. I would highly recommend Groove Ford should you be looking at purchasing a Ford vehicle. We were also pleased with the service we received by the service department in taking care of our recall. More

Easiest, most pleasant car buying experience! I was referred to Groove Ford by a family member when it came time to trade in my beloved Ford Edge for something with lower miles. I first spoke with I was referred to Groove Ford by a family member when it came time to trade in my beloved Ford Edge for something with lower miles. I first spoke with the GM Ryan Sherman who immediately put me at ease, and assured me that he would make this purchase a breeze. I made an appointment, and upon my arrival was promptly greeted by Zac and Ryan. Zac is one of Groove's top sales associates, and for good reason. I had expressed interest in two different vehicles, and both were waiting for me to look at and drive. Ryan sent us off with Zac with specific instructions to have fun. Zac was very knowledgeable and told us all about the vehicle we were driving . He was able to answer all of our questions, and more. He did not once try to give us any kind of "hard sell". A short while (and very nearly a ticket) later we were back and ready to purchase. I was given an excellent deal on my new Edge. Zac listened to what we needed and wanted. He put together finance options and got our payment to where we needed it. We then worked with Scott Greenwood in finance on the paperwork . Scott was knowledgeable, friendly and informative . He offered us additional products he felt we may have benefited from but did not pressure us and let us decide what we needed . Even though the car we purchased already looked great, Zac had it run through the detail shop so it would be perfect, and it was. While Zac installed my temp tag, I was offered a free oil change by the service department if I could hit him with a water balloon. Of course I did it. My first oil change is on Groove. I can honestly say that this experience has changed car buying for me. I got my perfect car, and enjoyed doing it. These guys are awesome, the customer service is top notch. Will be back and would recommend to all! More

Great Customer Service After visiting 4 other dealerships, even another Ford dealership, Groove Ford went way and beyond to get me a deal that I was comfortable with paying. After visiting 4 other dealerships, even another Ford dealership, Groove Ford went way and beyond to get me a deal that I was comfortable with paying. I told them where I needed to be and they made it work. Zach took the time to show me my car inside and out and it was all very informative. I highly recommend Groove Ford! More

Everything was outstanding! Tim and Matt and Scott were outstanding! I've bought several new cars in the past and this was my best experience. Thank you so much guys!! Tim and Matt and Scott were outstanding! I've bought several new cars in the past and this was my best experience. Thank you so much guys!! More

Outstanding overall experience I came to look at trucks with the hope to trade my jeep for a slightly used truck. I did not have high hopes to walk away with a truck but I figured I I came to look at trucks with the hope to trade my jeep for a slightly used truck. I did not have high hopes to walk away with a truck but I figured I would look. Craig was my sales person and after looking at several trucks found me the exact truck that I wanted brand new for a great price. I would absolutely suggest this dealership to anyone. Craig was absolutely outstanding but I could tell that the entire staff was excellent. My experience with management both sales and finance was easy and enjoyable. If you are in the market for a vehicle look at this dealership. More

Awesome! Gabe was amazing!! Her energy was so contagious and she really went above and beyond to get us into a car! We will be back for our next trade in becau Gabe was amazing!! Her energy was so contagious and she really went above and beyond to get us into a car! We will be back for our next trade in because of her! lol Thank you Gabe!! More

Easy Purchase We had a hassle free experience with an excellent trade-in value on our used car and a competitive price on the new Edge Sport. We had a hassle free experience with an excellent trade-in value on our used car and a competitive price on the new Edge Sport. More

Great car buying experience We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and got We came from over 630 miles away to buy a car at Groove Ford. Samantha Gurtler is one of the main reasons, she answered all of our questions and got us a great deal on a truck. This is our first car buying experience over the phone she made it very comfortable and even though we are flying in from another state we knew there would be no surprises. Thanks again Sam and Matt More

Fun Facts Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memorized Noah was very knowledgeable when helping us make a choice on which vehicle to buy. He had many fun facts on our Expedition. It was as if he memorized the book that comes with the SUV!! Easiest car buying experience ever!! More