Groove Mazda

Sara did a great job for us. Mostly over the phone and texting. Got the deal we wanted. Didn't have to spend a lot of time getting the car the day we picked it up texting. Got the deal we wanted. Didn't have to spend a lot of time getting the car the day we picked it up More

I am torn. Bought a car here and within 6 weeks the passenger window would not roll up or down. Took it in to learn the weather stripping was messing with the window and they would need to order the pa passenger window would not roll up or down. Took it in to learn the weather stripping was messing with the window and they would need to order the part. This was Friday. Came back on Monday, still no part. Called Wednesday - was told the part was in. Go to dealership on Wednesday - it's the wrong part. Finally get a call Friday that they have the right part. Then I was quoted a price. Which is insane since I had the standard 2000 mile warranty (I had put less then 1000 miles since bought). Regardless, I pay in my monthly payments for the PREMIUM warranty, and they could not locate this either. Joe Franz ended up taking the hit of the cost for me. I appreciate all the Joe Franz did for me, however he should NOT have had to pay as this should have been covered under warranty. **ALWAYS BRING YOUR WARRANTY PAPERWORK WITH YOU SINCE THEIR SYSTEM DOESN'T SEEM TO SAVE THAT INFORMATION** More

Please do not buy from this dealership! My experience was horrible. I found a vehicle that suited my needs, negotiated a price and signed the preliminary paperwork only to have the car sold to another c was horrible. I found a vehicle that suited my needs, negotiated a price and signed the preliminary paperwork only to have the car sold to another customer shortly after I signed the the intent to buy. I am a returning customer, however, following this incident, I will not consider Groove Mazda again if this is the way that business is conducted and customers are treated. I will also advise others not to purchase from Groove Mazda. More

No customer support on problems with tires on warratied leas I leased a Mazda3, hatchback in august 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be re I leased a Mazda3, hatchback in august 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. . I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants, More

Sold on Mazda This is the 3rd Mazda we purchased from Andrew, (4th overall), and he’s always been awesome through the process. Never tries to push anything, and lis This is the 3rd Mazda we purchased from Andrew, (4th overall), and he’s always been awesome through the process. Never tries to push anything, and listens to what we were looking for. Got a great car for a good price. More

Tracy deMeza is awesome I have bought two cars from Tracy. Two of my best friends have as well. She is knowledgeable, kind, honest, and an overall wonderful human being. The I have bought two cars from Tracy. Two of my best friends have as well. She is knowledgeable, kind, honest, and an overall wonderful human being. The overall vibe of the dealership is relaxing and everyone I spoke with is very friendly as well. More

Great experience! Andrew took the time to make sure I understood all the features and worked to get me the price I wanted. Was great!! Will be back for sure. Andrew took the time to make sure I understood all the features and worked to get me the price I wanted. Was great!! Will be back for sure. More

New car purchase - Friendly, but lacking customer focus The Good: I submitted some requests for pricing through the internet in mid December. Sara Sacks responded very quickly with pricing, though, it was The Good: I submitted some requests for pricing through the internet in mid December. Sara Sacks responded very quickly with pricing, though, it was on car that they couldn't find on the lot. After looking a bit more, it was eventually found. The price was good from the start and there were no hidden fees. Of course there are attempts to add things on, but the initial price was the price received when I arrived. The dealership itself was clean and comfortable. The Not So Good: Sara was very nice and friendly, but also a bit scattered and kept jumping in and out of different topics and had some trouble speaking about the features of the particular car. I agreed to pick up my car a week later. The day I was supposed to pick up the car, it was not ready and it was pushed to the next day. The following day, I confirmed my appointment time with Sara via a text message before leaving to head to the dealership. Once I arrived, Sara was working with others and I had to wait to speak with her. After waiting 20 mins, I was basically handed the keys and told the car was parked out front and to have a good day as she went back to working with others. No final walk around/inspection to make sure things were okay, no showing the features of the vehicle, etc. I even had to remind them that the dealer plates were not even on the car yet. Basically, in my view, it is an incomplete sales process. The service and customer focus ends the signing on the bottom line. Post that point customer satisfaction doesn't seem to be a priority, which is a shame because it's the last thing a customer remembers about the experience. More

This Rating is for Jason Drury The rating is for Jason Drury. He was a great guy and did all he could, but he was sabotaged by the internet sales team. The car pictures posted onli The rating is for Jason Drury. He was a great guy and did all he could, but he was sabotaged by the internet sales team. The car pictures posted online were obviously stock photos of the vehicle as the car hadn't been serviced yet, despite being bought by them 12/13. The vehicle was dirty, both inside and out, stank, on top of it all, had a flat tire. Jason wasn't pushy as we all stared at the poor car. Theres not much he could do. He was just sandwiched between two bad department. Jason was friendly, funny, knowledgeable, and kind. The other vehicles on the lot looked clean and good, however. If I had time to wait, I probably would have bought the vehicle. My first indication something was amiss was the fact I couldn't find the car on the dealership website, despite finding it on another website (I believe it was USAA). The second indication was the fact no one could find a carfax for the car, despite there being free ones available with all other vehicles. So as long as you can find the car on the website and the carfax link for it, you should be good. I'd rate Jason at 5/5 stars. The dealership as a whole only gets 3/5 (Jason pulls it up to a 4 star hence my rating). More

Very Patient We came into Groove Mazda to find a new vehicle. We worked with David H. He was so patient and present. He listened to what we wanted and responded wi We came into Groove Mazda to find a new vehicle. We worked with David H. He was so patient and present. He listened to what we wanted and responded without any fluff. We appreciate the time he spent with us and our experience in such a welcoming environment. -ag More