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Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,288 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,288 reviews

September 12, 2026

Very good service. Will come again and let my friends know about group one and the very good quality of employees More

by harleyguz17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2026 -

Group 1 Buick GMC South responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2026

Ralph Odigbo was very helpful getting me and my wife into our new car. He was very professional, polite and patient with us. Thank you Group 1 for your service. More

by jacksonbrandi27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph O and Alicia Yepiz
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Sep 14, 2026 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! If you have any further questions, please don't hesitate to reach out!

September 12, 2026

Akalia was the best advisor! She made the whole process less painful! She reassured me. Everything was gonna be OK and she also ordered the price. She told me she’d do me. More

by aharris906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akalia Frey
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Sep 13, 2026 -

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2026

By far the best experience I’ve had purchasing a new vehicle. Raf is professional, provides great service and knowledgeable on the inventory. Anyone considering buying a new vehicle I highly recommend R More

by johnathonjohnson081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 14, 2026 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2026

I was dissapointed this time around , vehicle was there for 7 business days for a concerning noise we heard driving . There was a disconnect between what i said and what the service advisor wrote down acc More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
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Sep 12, 2026 -

Group 1 Buick GMC South responded

Juan, we’re sorry to hear that your recent experience did not meet your expectations. We understand your frustration, especially after having your vehicle with us for several days and feeling that your original concern was not properly addressed. We appreciate you bringing this to our attention. We will be reviewing this with our service team and addressing the communication and documentation concerns internally to help prevent a similar experience in the future. Elvin Carrera Service Manager - Group 1 Buick GMC South ecarrera@group1auto.com

September 08, 2026

Great dealership, still happy with my purchase. However, the customer service I received today was horrible. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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Sep 10, 2026 -

Group 1 Buick GMC South responded

Hi Jon, thank you for your kind words about our dealership and for sharing your experience. I'm truly sorry to hear that the customer service you received today did not meet our usual standards of reliability and support. We value your feedback and will address this issue to ensure a more customer-centric experience in the future. We hope to see you again soon!

September 07, 2026

My experience with this dealership was horrible, frustrating, exhausting, and I will not be returning. More

by lisa_doucet337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Sep 09, 2026 -

Group 1 Buick GMC South responded

Hi Lisa, we’re very sorry to hear that your experience with us was frustrating and exhausting. We understand how disappointing it is to leave a service visit feeling that your concerns were not properly addressed, and we sincerely apologize for falling short of your expectations. We would truly appreciate the opportunity to better understand what happened during your visit and work toward a resolution. Please reach out to us directly at your convenience so we can discuss your concerns and see how we can make this right. Your feedback is important to us, and we hope to have the opportunity to address this with you personally.   Elvin Carrera Service manager  832-775-1755 Ecarrera@group1auto.com

September 04, 2026

The service at GMC South is outstanding. They treat you like family and help you with any issues More

by Jaylen1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2026 -

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2026

Rafael Your the BEST SALES PERSON you listen to your clients and meet their needs and always make yourself available to assist them from sales to service your unique understanding is top notch your cari More

by Karina0221
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 04, 2026 -

Group 1 Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

Anthony went into detail what I needed for my car to keep it running smoothly. Great setvice department. Thank you More

by carmen.pastrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 03, 2026 -

Group 1 Buick GMC South responded

Hello, we're happy you found Anthony to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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