Group 1 Buick GMC South

Christian is a very professional employee, they are fortunate to have him represent them! He gave special service: car wash, bring car to front, helpful towards seniors! fortunate to have him represent them! He gave special service: car wash, bring car to front, helpful towards seniors! More

The dealership in its self is fine. My only problem I really have is with the manufacturer of the gmc trucks. When gmc was making those torque converters and transmission that broke see My only problem I really have is with the manufacturer of the gmc trucks. When gmc was making those torque converters and transmission that broke seems like it should have been repaired and made knowledge to staff that's selling said vehicles. GMC as a company should do better for their dealers too. Has to be stressful to make things better for problems they didn’t create More

Dealership was great, as I have been a customer of Buick for very long, but I am writing this review and giving a low rating because of the strange interaction I had with service advisor Jessica, as I know for very long, but I am writing this review and giving a low rating because of the strange interaction I had with service advisor Jessica, as I know how important these reviews are for dealerships. From the start when she greeted me she had a very negative attitude, stating I was 11 minutes late, but I was the only one in the service lane waiting for her to come out for 10 minutes. Why even make that comment when there’s literally no other customers in the dealership? Then she asks me about my tire locks and I tell her they’re probably in the back or the front dash, the mechanics will find them. She makes me get out of my vehicle and look for these locks for whatever reason and won’t take my car back until I found them. This is the first time in my life a service advisor has asked me this question given they usually just look for them themselves and if they can’t find them then they can come get me and ask. I don’t understand why she made things so complicated? She was also constantly calling me sweetie in every other sentence. I didn’t realize we were in such a close relationship that we were calling each other terms of endearment…. Not sure if she thinks that makes that customer more comfortable but I felt like I was being talked down to the whole time and felt completely disrespected. I am not her daughter or friend to be talked to like that. Please talk to her about her attitude. I have never encountered a more passive aggressive service advisor. And the fact that she advised me to get all brand new tires at the intake inspection then just sent me a quote through text and didn’t even try to sell it to me to my face, tells me a lot about how she understands how she was acting. Personally, I’ve never heard of a service advisor not even TRY to sell something to the customer, so I believe she fully understood the energy she was giving off. She just checked me out at the end and it was fine. Everyone else was great starting from the other service advisors to the mechanics! More

Amazing service customer satisfaction advisor was very informative and trusting cannot ask for anything else informative and trusting cannot ask for anything else More

Rafael was super helpful and patient with us. We test drove a few cars Untill we felt comfortable I would definitely go back to him on my next car purchase and def recommend for someone purchasin We test drove a few cars Untill we felt comfortable I would definitely go back to him on my next car purchase and def recommend for someone purchasing a car More

Excellent service they keep me informed every time about how was going the service a how was going the service a More

Your service rep was very helpful with our problem with our car. Your service department check my car and found our issue and repaired them. Thanks for your service. our car. Your service department check my car and found our issue and repaired them. Thanks for your service. More

Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after t 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after the dealership screwing me over thousands on their vehicles prices I bring my truck to get serviced and they don’t service anything and still charge me a diagnostic fee and not telling me what’s wrong with my vehicle this service people are scams don’t come here More

Grade A rate for me is definitely a ten due to their lnowledge, unferdysndimg of my requests, and mon-pressurred courtesy. lnowledge, unferdysndimg of my requests, and mon-pressurred courtesy. More

Good customer service. I came here to do an oil change and it was quick and easy. I came here to do an oil change and it was quick and easy. More