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Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,086 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,086 reviews

September 03, 2025

Please don’t make reservations so close to each other. I was there 3 hours for my oil change and tire rotation. I got there on time for 9:30 appointment. Left at 12:30. I live near Baytown so I have t More

by Nick Botch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2025 -

Group 1 Buick GMC South responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will work to improve our scheduling process to avoid longer wait times for our customers. Thank you for choosing our services and we hope to see you back soon. Beck & Masten GMC South Team

September 03, 2025

I had a great experience at Beck & Masten GMC South! Ada was amazing—professional, friendly, and really made the process easy. She went above and beyond to help me find the perfect vehicle. Highly recom More

by Matt Fuentes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2025 -

Group 1 Buick GMC South responded

Hi Matt, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

September 01, 2025

Awesome staff! ! Everyone worked with us… Made a great deal for us. We will be back! More

by sweet7_porter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco!!!! *****
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Sep 03, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Thank you again, and have a fantastic day!

September 01, 2025

Mr. Benavides made this the easiest car buying experience I’ve ever had. I would certainly buy another vehicle from him. More

by Bryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Willie from finance.
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Sep 03, 2025 -

Group 1 Buick GMC South responded

Hi Bryan, thank you for your kind review; we are happy to pass along your comments to Benavides here at Beck & Masten Buick GMC South! Thank you again, and have a fantastic day!

August 30, 2025

Ada was very courteous, professional and knowledgeable. The whole process of buying a car from her was not just painless, but dare I say, enjoyable! Yes, she made buying a car fun, and when you spend that More

by andreasalorenz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2025

I was able to purchase a brand new car, within my budget, in about 3 hours. The staff really cares about their customers and went above and beyond. Jairo (Jay) was a very realistic and relatable salesman a More

by antonisefort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jairo, Orlando
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Sep 02, 2025 -

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2025

Beck and Masten South were great to work with and upfront about costs. Robert and Fernando were great salesman and made buying our new Yukon smooth. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Fernando
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Sep 03, 2025 -

Group 1 Buick GMC South responded

Hello Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2025

Was a quick and easy process Ada explained everything very well. Overall easy and good experience More

by Ak.sd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

Up sale services more important than scheduled appointment, sign this / that to cover their butts More

by Should have gone to North location
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Aug 30, 2025 -

Group 1 Buick GMC South responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations during your recent service visit. Your comments regarding upsell pressure, communication, and appointment delays are concerning, and we take them seriously. Our goal is always to provide transparent, timely, and professional service, and it’s clear we fell short in this case. Elvin Carrera Service Manager ecarrera@group1auto.com

August 23, 2025

Very good customer service. Always on top of keeping you informed of the status of your vehicle while being serviced. More

by GramzMMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BB
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Aug 26, 2025 -

Group 1 Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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