Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gunn Honda
San Antonio, TX
3,245 Reviews
Gunn Honda in San Antonio, TX, also serving near Houston, TX and Corpus Christi, TX is proud to be an automotive leader in our community. Since opening our doors, Gunn Honda has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Gunn Honda will professionally fit you into the automobile of your choice.
Gunn Honda has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Gunn Honda offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (888) 742-1390 if you have any questions or comments.
Gunn Honda offers a full line of service areas including:
New Automobile Sales
Pre-owned automobile Sales
Auto Loans and Financing
Certified service department
Full selection of Honda parts and accessories
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,245 reviews
January 22, 2020
salesman Chris Dealer was very attentive and accommodating despise all the curveballs we threw at him. Thank you very much chris for the great customer service accommodating despise all the curveballs we threw at him. Thank you very much chris for the great customer service More
by Carlos
January 21, 2020
Excellent customer service! Rosa was very friendly and professional! She greeted me with a smile and explained what would be done and approximately how long it would take professional! She greeted me with a smile and explained what would be done and approximately how long it would take More
by Marcieb
Employees Worked With
January 21, 2020
Love this dealership but don’t like the “shop supplies” fee that they charge everyone. You are already making so much money, now you want to add more fees? Not a fan. Supposedly for shop rags and floorb fee that they charge everyone. You are already making so much money, now you want to add more fees? Not a fan. Supposedly for shop rags and floorboard cover. When did rags and paper cost $30? Overpriced! More
by jlindhenson
Employees Worked With
January 21, 2020
Underwhelming service visit. Should have done it myself. We bought our 2109 Odyssey from this dealer. Last week, we brought the van in for its first service, after calling them to ascertain cost, whether app We bought our 2109 Odyssey from this dealer. Last week, we brought the van in for its first service, after calling them to ascertain cost, whether appointment was necessary, etc. The very helpful gent with whom we spoke said the 1st service was simply an oil/filter change for X $$ and an optional tire rotation for $27 more. Normally, I would do this sort of work myself, but we're moving, and have all sorts of other tasks to do with our time. Plus, my wife was headed past the dealer for another errand, so why not. When she gets there, a service rep (Chad) starts filling out a form with a higher price, and he tried to up-sell her on other services (e.g. balance in addition to rotation). I had warned my wife to watch out for this sort of tactic, but I was still annoyed that it occurred, without this Chad character first stating the basic service prices, and then inquiring if my wife would be interested in anything else at extra cost. So, he tried to write up the service order for about $105 instead of the $70 or so we were expecting. My wife waited way more than an hour for the service. (Should have gone to Walmart, where she could have wandered around, instead of listening to some Gunn employee shoot the breeze with a couple of customers for more than an HOUR. Apparently that guy doesn't have enough to do...) After my wife called me to report how the service was going, I called Gunn to complain, and told "Jason" what had occurred and not to broach the subject to my wife while she was there. She just wanted it to be OVER. Instead, Chad wanders over and tells my wife "uh, we got an email from your husband, and I guess he, uh, wasn't too happy about the service". Since then, Chad has left me at least two voicemails, inquiring about our satisfaction. What Chad should have done was apologize for the up-sell attempt instead of trying to defend it, and then he should have reduced the service fee she was charged, and STOPPED WASTING OUR TIME. We will never again take our Honda to Gunn for service. Not even if it was free. The hassle and time are not worth it. And their employees don't listen. Lastly, their obsession with follow up and trying to get every bit of contact info they can for further selling efforts is tedious. Have you ever tried to chat with them through their website? A quick answer is impossible. They just won't do it. Respect your customers. Give the customer what the customer wants, not what you think the customer should have. More
by WRD
Employees Worked With
Chad, Jason
January 18, 2020
Joe greeted me outside within a couple minutes of arriving. He was very polite guiding me thru information he needed to get the service done. Job was finished within 90 min of my arrival. Joe got me arriving. He was very polite guiding me thru information he needed to get the service done. Job was finished within 90 min of my arrival. Joe got me checked out and on my way home quickly. He explained everything mechanic did to my vehicle. Again, Joe was kind showing me where my car was parked and walking me out to the car. Joe is a very good representative of Gunn Honda. More
by butterflygrammy9
Employees Worked With
January 18, 2020
Great customer service. Maintenance service was completed in less than 3 hours. Service Advisor suggested additional service & explained all service & parts that were taken care off. in less than 3 hours. Service Advisor suggested additional service & explained all service & parts that were taken care off. More
by ctaboada002
Employees Worked With
Alexis Mendoza
January 18, 2020
Very good service..presented other services before doing them...giving the person an option to get that (work) done at this visit or wait time.. them...giving the person an option to get that (work) done at this visit or wait time.. More
by Blazersue
January 18, 2020
Manny in the service dept. Is the best service manager by far. Attention to detail and accessible to communicate during vehicle service makes each service time outstanding. I would buy another Honda from far. Attention to detail and accessible to communicate during vehicle service makes each service time outstanding. I would buy another Honda from Gunn Honda just so he can take care of it! More
by Allen C
Employees Worked With
January 17, 2020
Excellent job. Checked tires in addition to oil change service. Very thoughtful and detailed. I will use Gunn Honda for all my service needs. I will come to Gunn for my next van. service. Very thoughtful and detailed. I will use Gunn Honda for all my service needs. I will come to Gunn for my next van. More
by Kat
Employees Worked With
Chad
January 17, 2020
Everyone at gunn honda was great this is the 4 th vehicle i have purchased from gunn honda. Kevin monreal went above and beyond assisting me in making my decision on which vehicle to purchase,very knowledge i have purchased from gunn honda. Kevin monreal went above and beyond assisting me in making my decision on which vehicle to purchase,very knowledgeable.will definately be back.mr french also went above and beyond helping me navagate the financial part.great team.. More
by Jpoffthatscool1
