Gunn Honda

Hassle-free experience We dropped off our CRV on the way to work in the morning. It only needed regular maintenance. I received a call about 2 hours later that the service/ We dropped off our CRV on the way to work in the morning. It only needed regular maintenance. I received a call about 2 hours later that the service/ oil change had been completed. We picked up the vehicle after work. All the staff was professional and friendly. More

Got the B1 maintenance done at Gunn. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. More

Great Service was completed in a timely manner and rosa was very friendly and helpful. I was on a tight schedule and I was out of Gunn in an hour. Service was completed in a timely manner and rosa was very friendly and helpful. I was on a tight schedule and I was out of Gunn in an hour. More

Horrible Service - Lost my tire & rim 2012 Honda EX-L went in for V6 engine issues as described in service bulletin and civil law suit settlement. Had to get Honda Manufacturing involved 2012 Honda EX-L went in for V6 engine issues as described in service bulletin and civil law suit settlement. Had to get Honda Manufacturing involved to get car completely repaired as engine misfire and piston damage also damaged timing system and catalytic converter. Took dealership 6 weeks to complete. When we went to pick it up, we noticed the front drivers side tire and rim were not original to the car. Dealership never noticed it and has no idea how they put the wrong one on but kept it for 2 more days and stated they would replace with new. Received it back and tire was not the same as what we had on the car (set was less than 1 year old). Said they couldn't find the tire but that if we could we can bring back receipt for reimbursement. Had to take the day off work to take car back to Sams Club to replace tire with the same. Took receipt in and talked to Service Manager about how and why this happened and why I was responsible to fix their mistake. Did not seem apologetic, could not explain how no one knew they put in the wrong tire and rim, kept referring back to "if I would have know maybe I could have helped" (he walked the car with my husband when we went to pick it up and noticed it had the wrong tire and rim), and then said I'd have to wait to be reimbursed by check through corporate. After I stated that was unacceptable customer service and that I was not leaving without my money did the advisor come back with cash. Service Manager never came back to speak with me. I would have expected an immediate apology and Gunn going out of their way to get me my tire replaced THAT THEY LOST! At the same time, they damaged my passenger front area when replacing the recalled air bag and also gave us the car back with an almost completely dead battery without telling us. No one can explain how or why the damage happened or why a fully warrantied battery (less than 2 years old) was bad. Some of the worst customer service I have ever encountered. I hope the major engine repair work they did is better than these issues. More

Great service! Best experience ! Luis is great and communicates through all the process . It was my first car and he made it simple and easy ! Thanks luis! Highly re Best experience ! Luis is great and communicates through all the process . It was my first car and he made it simple and easy ! Thanks luis! Highly recommend him! More

Great Service For my annual state inspection, I took my Honda Odyssey to Gunn's Express Service. The waiting are was clean, had free Wi-Fi, and was stocked with cof For my annual state inspection, I took my Honda Odyssey to Gunn's Express Service. The waiting are was clean, had free Wi-Fi, and was stocked with coffee, tea, and doughnuts. Though business was brisk, It did not take long for the work to be completed. In addition to doing the state inspection, the team did a complimentary multi-point inspection and typed of the fluids, which was a pleasant surprise. More

Quick stip Wonderful staff and service. Always friendly and accommodating. Love the coffee bar and computer area in the waiting room. Will return to Gunn again w Wonderful staff and service. Always friendly and accommodating. Love the coffee bar and computer area in the waiting room. Will return to Gunn again when needed. More

Scheduled maintenance Everyone in the Gunn Honda service department was friendly and helpful! They were upfront about cost and time. I enjoyed a latte and a massage while Everyone in the Gunn Honda service department was friendly and helpful! They were upfront about cost and time. I enjoyed a latte and a massage while I waited. Very nice! More

To the point no xx Mike Lents is the man! Easy no hassle strait shooting honest Mike Lents made this painless easy and quick! Mike Was super helpful fabulously funny and just a fantasti Easy no hassle strait shooting honest Mike Lents made this painless easy and quick! Mike Was super helpful fabulously funny and just a fantastic human to be around! 10 for 10 all the way around car is fantastic I'm a Happy camper you will be too More

Oil change They had me at "hello". This was my first time taking my car in for service. I was greeted promptly. They walked me through everything I needed and They had me at "hello". This was my first time taking my car in for service. I was greeted promptly. They walked me through everything I needed and explained different functions on my car that would tell me what services I needed. I told them I needed an oil change and they again explained in great detail what they would be doing to my car and suggested things I might need, but never pushy. I was even allowed to use the coupons I had for my services. They saw that my inspection was due and asked if they wanted me to have them do that as well. It saved me another trip. The overall oil change and tire rotation was very quick. The waiting room was very nice and clean. They called me when my car was ready and rang me up with no problems. A great experience overall. More