Gunn Honda

Late last night I made inquiries on their web site just out of couriosity . I got a call this morning from James and told him my looking was just a pipe dream because I live on disability. I drove a 2008 out of couriosity . I got a call this morning from James and told him my looking was just a pipe dream because I live on disability. I drove a 2008 Toyoya Tundra and was looking for something smaller. I also explained to him that I had no money and would not be able to make payments. He came out to my home within an hour to take a look and see what he could do for me on a used vehicle. He was able to put me in a 2006 Hundai Tucson and I am even getting money back. Everything at the dealersip was very efficient and even knowing my money situation was treated with the same respect as if I was buying their top of the line. More

WOW, what an incredible experience. If anyone has ever dealt with a car salesman before, I am here to tell you that the way Gunn Honda does business should be the ONLY way car dealerships should be allowe dealt with a car salesman before, I am here to tell you that the way Gunn Honda does business should be the ONLY way car dealerships should be allowed to operate. None of that back and forth haggling with the "man in the back room" about prices. It's simple and brilliant. I'll admit I do not like car salesman, never met one I did, until now. Mike Lents sure changed my mind about that. He treated me like I mattered and was absolutely up front about everything. Friendly, courteous, and genuinely a nice guy. I'm sending anyone I know that is looking for a car, to him. Heck, even if they aren't looking for a car, I tell them about him and my experience at Gunn Honda and to pass on the word. THANK YOU MIKE. And he is also retired Navy, so thank you for your service to our country. You can't get any better than that. We have now become a Honda family and proud of it. I love my CR-V. More

Claudette has assisted my family with two car sales in the past 9 months. Claudette did such a fanatistic job with our latest purchase that we wanted to work with her again. She goes out of her way to hel the past 9 months. Claudette did such a fanatistic job with our latest purchase that we wanted to work with her again. She goes out of her way to help customers find the right fit of a car to making sure everything is taken care of as quickly as possible. Fantastic customer service. More

When my mother and I went to Gunn Honda we went with the full intention of just looking. Even before we got into the door we were greeted by a Gunn Honda employee on his way in who offered us Starbucks Coff full intention of just looking. Even before we got into the door we were greeted by a Gunn Honda employee on his way in who offered us Starbucks Coffee and Krispy Cream donuts right away. Claudette came in at 9am to meet us even though she did not have to be there until noon that day. She was a breath of fresh air! Genuine personality and professional sales woman all the way. We did not feel ONE OUNCE of pressure to buy the vehicle. The information, education, friendliness, and quality of the honda was enough. We got an amazing deal and had a pleasant experience all around. Scott, did the appraisal for my trade in and I can honestly say that I got exactly what I was looking for in the price. Our finance guy was Frank and again he was more than helpful and explored every option with us. He was not pushy with the warranties but he was very informative. Honestly, words can't express what a good experience we had purchasing my new Honda. As much as I hated saying goodbye to my SUV I knew I had to get into a car that I loved and Honda was the only way to go for me. I left not feeling taken advantage of and feeling good about my purchase and experience. If you're in the market for a new car (or used) you can NEVER go wrong with a Honda and if you're looking for a no pressure, honest, fun, and genuine person to help you with your decision you will NOT go wrong with Claudette. If you go to Gunn Honda please ask for Claudette and tell her Amy & her mother sent you! :0) I promise you will NOT be disappointed. More

I had been looking for a truck for more than 8 months and couldn't find exactly what I was looking for on any lot between Houston, Austin, San Antonio, Dallas, and Amarillo: i.e., the right options for the r couldn't find exactly what I was looking for on any lot between Houston, Austin, San Antonio, Dallas, and Amarillo: i.e., the right options for the right price. Late on Saturday afternoon, I happened to notice that Gunn had the truck optioned the way I wanted and for a substantially lower price than any that I'd seen in 8 months. I called the dealer cold and asked to speak to someone in sales. Damon Honore, a friendly and energetic young salesman, answered his telephone on the first ring, even though it was late on a Saturday afternoon. (As a practical matter, I've left messages for salespersons at other Honda dealers over the last three weeks that still have not been returned; so, Damon started out way ahead of many.) I live an hour and half from the dealership, and Damon understood that if I came in, he would be working hours past closing. He was undaunted. He encouraged me to come in. When I arrived, almost two hours later, Damon had had the truck detailed and ready for a test drive. (I'm talking it was spotless and no wait at all.) After I checked out the truck, the rest of the transaction went perfectly smoothly. There was no pressure to add options, accessories, warranties, nothing. From closing the deal on the truck through aftermarket and financing with Matthew [LNU], the crew at Gunn were professional and efficient and hands-on. There were no games; no "let me talk to my sales manager" nonsense; and no effort to upsell. (That's not to say that Damon and Matthew didn't tell me what other options, accessories, and warranties were available. They did. But there was absolutely no pressure or pushiness that I've experienced at other dealers. It was only informational.) The whole transaction took less than two hours from the time I arrived until the time I drove away. Based on my experience, I strongly recommend Damon, Matthew and Gunn. I will use them again when I must replace my wife's Honda Pilot. More

i went to buy a honda element. mr. michael lents showed me 2011 model and he was very knowledgeable of the car. i went to look at 2008 model at other dealers and i knew something about the car. but, he t me 2011 model and he was very knowledgeable of the car. i went to look at 2008 model at other dealers and i knew something about the car. but, he told me the difference in the engine from an older model. he also showed me all parts of utility in the element. the reason for choosing the car was the utilitarian aspect of the car. it was important to me that he showed me all aspects of the utility. it was also important to me that the engine now had a timing chain rather than a timing belt - less maintenance. all in all, he showed how well he understood about the car and i felt comfortable as to what i was purchasing. he also showed me the 2010 model and i ended up buying 2010 model because of the certified status. it was a good experience. More

My search began the same as many consumers these days, on the internet. I visited numerous dealer websites and car search engines to get a feel for what is available. When I finally pinned down a vehicle f the internet. I visited numerous dealer websites and car search engines to get a feel for what is available. When I finally pinned down a vehicle for which I had a strong interest, I submitted a request for information from the Gunn Honda website. Within 12 hours I received a response from Mike Lents detailing his role at Gunn Honda, what he can do to help, as well as the information I requested. From that moment on he was very responsive, followed up on every message, and made a concerted effort to keep the lines of communication open. This eventually lead to me scheduling an appointment to visit the dealership, and the car of my interest. Once onsite I found Mike to be friendly, easy to talk to, and a pleasure to work with. We went for a test drive, appraised my trade-in, and made the sale. Mike then introduced me to Luke Finley (F&I Manager), who was equally as helpful explaining in simple terms what each document I signed pertained to, and outlined my options. Once all the ink was dry I made my way back to my trade-in, emptied it out with Mike's help. We shook hands, and feeling good about the experience, I have decided that good work should not go unnoticed. I'm sure there was also a team of individuals who made the vehicle I purchased ready for delivery, and I'd like to recognize them as well for a job well done. More

After contacting Gunn Honda for an internet quote on a new Honda Pilot, I received an email from Roger Munt who thoroughly answered all of my questions and offered the absolute best price that I could fin new Honda Pilot, I received an email from Roger Munt who thoroughly answered all of my questions and offered the absolute best price that I could find in Austin, Round Rock, Killeen, and San Antonio. After haggling with another dealership in the Austin area I decided to take Roger at his word and drive down to San Antonio to purchase my new car. I was worried that the deal was "too good to be true" but in fact the deal went through with the exact numbers that Roger quoted. We were in and out of the dealership in a little over two hours. Everyone was courteous, honest, and efficient. Will recommend them to all of my friends and will certainly do business with them again. More

I visited Gunn Honda on June 16, 2011 with the intention of purchasing a pre-owned vehicle, and left after two and a half hours with an extremely low appraisal and a broken air conditioner on my trade-in ve of purchasing a pre-owned vehicle, and left after two and a half hours with an extremely low appraisal and a broken air conditioner on my trade-in vehicle. I am not sure what the appraiser did but the A/C was working when I entered the lot and the fan would not work when he was done with his two hour appraisal. He did mention something about really wanting to “push” systems when he conducted an appraisal. He asked me “if there was anything that I wanted to tell him about the A/C”. There was an attempt to call General Motors to see if there was a known problem but I was informed the appraiser had the wrong number. The Accord that I was interested in had been viewed several days prior to my visit though Gunn’s web site. I called the salesman to inform him of the date and time of my visit to test drive the vehicle. I could not even look at the Honda that I was interested in because it was being “serviced“. While we were looking for another particular model, the salesman abruptly abandoned us when he saw 2 women that he recognized and went to go visit with them. In the showroom I was told that I could leave and that the vehicle I was interested in would be brought out to me the next day (I live in a neighboring county), and that the appraiser would call me when he arrived at a figure. Was I being encourage to leave the dealership? I believe that because I entered the Gunn Honda dealership with a “gas guzzling“ SUV that I was viewed as a waste of time. The Gunn ad says they pride themselves on a “no pressure sales approach” but I never expected simple apathy. I would think that a motivated prospect with an upper tier credit rating would be a valuable commodity at any auto dealership. Normally a visit to an auto dealer for the purpose of purchasing a new or pre owned vehicle can be a fun and exciting experience. This was anything but. The 45 minute drive home in the heat and humidity was no picnic either. The GM of Gunn Honda told me that he would reimburse me the deductible for the repair of the A/C and after sending the requested work order to date have not received a response. I have since purchased a vehicle from another dealer and will never consider the Gunn Group in the future. More

HANDS DOWN!!!!! The absolute best Honda dealership I have ever dealt with. This is my 2nd time around with them and I'll be back for a 3rd time for sure. I arrived at 8:50am and left by 11:30am in my new veh ever dealt with. This is my 2nd time around with them and I'll be back for a 3rd time for sure. I arrived at 8:50am and left by 11:30am in my new vehicle. Fast, more than fair trade in and the best treatment I have ever...ever had by a dealership. Bryan Hart actually works for you and does not make you feel like you've been 'taken'. If I could rate them 10 stars...I would. Satisfied Customer, Round Rock, TX. More