Gunn Honda

Unclear Estimate Led to Frustration at Gunn Honda. Last week purchased a part from Gunn Honda and inquired about the installation cost. With VIN numbers readily providing detailed car information, I e Last week purchased a part from Gunn Honda and inquired about the installation cost. With VIN numbers readily providing detailed car information, I expected a straightforward estimate. I had received a previous quote, so I confidently scheduled an appointment. Unfortunately, upon arrival for the appointment, the quoted price had doubled. The service department explained this was due to calibration being required, but I was not informed of this beforehand. In my opinion, this lack of transparency is unprofessional. While I understand unforeseen circumstances may arise, a heads-up and potential discount would have been greatly appreciated. Ultimately, I needed the car and paid the increased amount, but left feeling frustrated. More

Chanti at Gunn Honda is very professional and prompt in delivering assistance and support. She always been very responsive and helpful. delivering assistance and support. She always been very responsive and helpful. More

Very professional personnel and processes. Never felt pressured to buy or steered towards any particular vehicle. Never felt pressured to buy or steered towards any particular vehicle. More

I trust Gunn Honda to ensure our van is maintained properly and safe for our family. properly and safe for our family. More

Best customer service experience when purchasing a new or used vehicle. Our salesman, Lorenzo Perez was the best! used vehicle. Our salesman, Lorenzo Perez was the best! More

GREAT customer service. .....scheduled appointment at 8:30 am for first year warranty check and oil change. Arrived around 8 and was immediately helped. Car was ready to go .....scheduled appointment at 8:30 am for first year warranty check and oil change. Arrived around 8 and was immediately helped. Car was ready to go around 8:45 am. Next service on Monday to fix a recall item. I am expecting everything to go well. More

My car service went well and I got my car back in a reasonable amount of time. My service rep, Chanti was very knowledgeable and helpful. I appreciate the updates regarding my car. reasonable amount of time. My service rep, Chanti was very knowledgeable and helpful. I appreciate the updates regarding my car. More

Lack of quality assurance and testing on their work. After an expensive installation process where an entire entire panel was removed to replace some lightbulbs. Apparently nobody tested to make sure t After an expensive installation process where an entire entire panel was removed to replace some lightbulbs. Apparently nobody tested to make sure that it worked. More

Friendly staff, not exactly the quickest but they get what you come for done. They don’t continue to try to upsell you or get you to pay for other issues they say you have once you tell them no. I have N what you come for done. They don’t continue to try to upsell you or get you to pay for other issues they say you have once you tell them no. I have Not had any issues. More

Prompt, friendly, reliable service This was my 3rd oil change same consistent service each time. Thank you. change same consistent service each time. Thank you. More