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Gunn Honda - Service Center

San Antonio, TX

4.7
2,096 Reviews

2,096 Reviews of Gunn Honda - Service Center

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September 02, 2022

I’ve always enjoyed their customer service . It’s what make me come back to this place for my service of the car. This past Saturday it was really busy, and it took three hours. A bit disappoint More

by Nyomi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Worrel
Sep 08, 2022 -

Gunn Honda responded

Nyomi, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We do appreciate you leaving us a FOUR STAR review and look forward to welcoming you back.

August 28, 2022

Adrian Ortega is knowledgeable, professional and friendly service representative. I’m a very satisfied customer. Thank you. More

by lalalee28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Gunn Honda responded

Thank you! We’re glad Adrian could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

August 27, 2022

Have taken my Honda…last car and current car…to this dealer for years. Always feel I am getting a fair deal and honesty. Alexis was my rep yesterday. So nice and helpful! Don’t go anywhere else! More

by leanne.smith1720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis….5 stara for sure!!!
Aug 29, 2022 -

Gunn Honda responded

Leanne, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

August 26, 2022

I received excellent voice and text information along the way so I knew the status and cost estimates for the repair on my car. It was completed on time and on price target. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Aug 29, 2022 -

Gunn Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Honda.

August 26, 2022

Service from Joe Esparza and the techs was excellent! They keep at the repair till completed. More

by Creatingvalue3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Aug 29, 2022 -

Gunn Honda responded

Thank you! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

August 25, 2022

The dealership got me in the same day and told me it would be a 1 1/2 delay to get an oil change but they did not tell me I would have another delay for the alignment. The technician was great. Just the More

by tvballe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby P.
Aug 29, 2022 -

Gunn Honda responded

TVBalle, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

August 21, 2022

Service consultant was very courteous, helpful & explained everything very well. Had an appointment but got there a little early they accommodated me without any problem. Gunn service department More

by SVAvalos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Mendoza
Aug 24, 2022 -

Gunn Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Honda.

August 19, 2022

I recently had a lot of work done on my 2012 CRV at Gunn Honda. They did an exceptional job in fixing the problems while keeping me informed of exactly what was needed and how long it would take. The serv More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

August 17, 2022

Good customer service, they make you feel so special, especially Adam. He was just great! Really went out of his way to help me. More

by msajdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Baggerman
Aug 19, 2022 -

Gunn Honda responded

Msajdin, you absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that Adam delivered the excellent service we strive to provide each customer and that he exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Honda. Drive safe!

August 16, 2022

Very professional staff. Everything explained in detail and no hidden costs. We’ll return for future issues. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

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