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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
February 27, 2026
STAY AWAY! Unethical, to say the least. They add fees thinking you won't notice. They wanted to charge $2300 for the remaining factory warranty. They tried to Unethical, to say the least. They add fees thinking you won't notice. They wanted to charge $2300 for the remaining factory warranty. They tried to slip in a charge for Nano and Recover totaling approx. $2400 Then wouldn't remove the charges. We walked away from the car and the dealership. We will never go back there. This is a warning to others. More
by VW Fan, But not VWGurner fan
February 23, 2026
I didn’t purchase a vehicle this time, but I still wanted to leave a review because the experience was great. Cristian Vega went above and beyond to help me figure out what type of car would best fit my life to leave a review because the experience was great. Cristian Vega went above and beyond to help me figure out what type of car would best fit my lifestyle and budget. He was patient, knowledgeable, and never pushy. It’s rare to find someone who genuinely wants to help rather than just make a sale. I’ll definitely be recommending him to friends and family More
by Keysy Rodriguez
Employees Worked With
January 17, 2026
We had an outstanding experience working with Sandi. From the moment we walked in, he was welcoming and genuinely focused on helping us find the right first car for my daughter's first purchase. He took From the moment we walked in, he was welcoming and genuinely focused on helping us find the right first car for my daughter's first purchase. He took the time to answer every question and made the entire process smooth and stress-free. Jason in the finance department was also quick and to the point. If you’re looking for a car-buying experience that feels comfortable, fair, and even enjoyable, I highly recommend working with him. I’ll definitely be returning for my next vehicle. More
by tamizwiefka
Verified CustomerEmployees Worked With
January 06, 2026
The salesman and the manager were direct to the point and made the transaction very easy. They accommodated my schedule to receive me in the dealership. made the transaction very easy. They accommodated my schedule to receive me in the dealership. More
by alexerie
Employees Worked With
Nasir
December 16, 2025
Very professional the team of men , Tyler, Tyson , James etc. They answered my questions and were good at working with me! etc. They answered my questions and were good at working with me! More
by cherylpelanis
Employees Worked With
James,Tyler, Tyson on more I don’t know how to spell his name
December 09, 2025
Horrible experience. They lied about the gps tracker being mandatory. They lied about it being installed so they couln't remove it. Its nothing but a bulky air tag th They lied about the gps tracker being mandatory. They lied about it being installed so they couln't remove it. Its nothing but a bulky air tag they put in the seat pocket. $900 down the drain for nothing! The car wasnt' ready when they said it would be. The detailing was horrible. More
by dissapointed
Employees Worked With
November 19, 2025
Started out strong via e-emails, ultimately left so unhappy. I had to hound the dealership to pay off my trade-in. I had to make an extra payment to my old vehicle while waiting. Dealership will not re unhappy. I had to hound the dealership to pay off my trade-in. I had to make an extra payment to my old vehicle while waiting. Dealership will not refund the late fees inquired due to their mishandling of my old account. I had to drive 25 minutes back for them to take out a security device. The water fountains in the building don't work. There's no water bottles accessible in the lobby. Sat there for 4 hours. An entire mess, no organization. The vehicle its self has issues that I haven't even considered dealing with as I can't even get a resolution to the finance issue. I would not recommend this dealership to a friend, family member or colleague. The car is not worth the stress that comes from these folks. Top it off, none of the people I worked with are listed as staff on this website. More
by freitagtayler
Employees Worked With
Billy Carrion, BUJAR TERZIJA
August 08, 2025
Blatant Bait-and-Switch — Dishonest Pricing, Mandatory Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-on Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-ons or hidden fees. Once I asked for a final price, they slapped on over $4,200 in non-negotiable garbage, including: • $1,499 for a “Nano Armor” ceramic coating • $864 for a GPS tracker • $1,895 for “prep and delivery” — on a used car When I pushed back, they told me this was “just how they do it.” They would not remove the charges, even though I never requested or agreed to any of them. This was not a miscommunication — this was intentional deception. This dealership uses classic bait-and-switch tactics. They advertise one price, then refuse to honor it unless you agree to inflated, high-margin junk you don’t need. This is a predatory and dishonest sales model, and based on dozens of other reviews, they’ve been doing it for over a year with the same staff. The worst part? They treat it like it’s normal. No apology. No effort to correct anything. Just pure greed. I walked away and filed formal complaints with the BBB, FTC, and Attorney General. If you’re reading this and thinking about buying a car from here — don’t. They don’t deserve your money, and they sure don’t deserve your trust. More
by Jmaverick4189
Employees Worked With
June 11, 2025
2022 Tesla Model Three: Dealer Service Plan Scam $6000 added with four different plans without prior knowledge or consent AND! The car was a total loss salvage acquired COPART salvage vehicle auction for added with four different plans without prior knowledge or consent AND! The car was a total loss salvage acquired COPART salvage vehicle auction for $14K More
by JohnSmith
January 20, 2025
Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-appr FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices. More
by FadiylaW
