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Gurnee Volkswagen

Gurnee, IL

3.4
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

May 26, 2022

Cristian was every helpful. I got a great deal and a good van me and family are very happy More

by Christian Escobar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022 -

Gurnee Volkswagen responded

Christian, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Cristian, and it was a pleasure having you at the dealership. We appreciate your review!

May 25, 2022

New service manager, new writers. Will is back. Everyone cares. Everyone pitches in, from general manager on down More

by HARRYGOAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Tuchinskiy
May 26, 2022 -

Gurnee Volkswagen responded

Harry, thank you for choosing Bob Rohrman's Gurnee Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

May 25, 2022

The people at the dealership are all professional and knowledgeable. It made the purchase of my new car that much easier. More

by SMILEYROCK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t recall but I’m finance
May 26, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2022

Bill in service was amazing in getting my car fixed and back on the road! More

by Littleditka89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
May 26, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

May 24, 2022

Staffing is very caring about customer service to their customers. Excellent vehicle options to choose from. More

by GALFUENTEZ69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
May 25, 2022 -

Gurnee Volkswagen responded

Thank you for sharing your experience with us! We truly appreciate your business and your kind feedback!

May 24, 2022

The manager, Bill helped me after getting the run around. I purchased a vehicle and on the day I picked it up the rear reflector light was broken. I waited 2 weeks for the part and to schedule an app More

by NO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Whitley, Gustavo Molina, Lupe Bolanos
May 28, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

May 24, 2022

Manager was awesome. .salesperson was amazing..really great experience. I will be going back in the future to purchase another vehicle. More

by NKBUSEMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisey
May 25, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 24, 2022

Took care of service in estimated time. Had an issue with oil pan and resolved in a timely manner. Appreciate the technicians greatly!! Thank you! More

by BBBATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
May 25, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

May 21, 2022

This place is the best! The level of professionalism was on point along with the sales staff! Best car buying experience I had in a long time. More

by niles130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

May 21, 2022

Outstanding service! Very impressed with the service I received! Sales staff was on their A game! More

by niles130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

niles130 responded

Never thought I would say this, but this was a great experience in buying my car! Mr. Cristian Vega was very professional and just an overall good person. Thank you for working with me in getting this sale done!

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