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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
Verified Customer
April 20, 2022
Once we purchased vehicle I have had to make repeated phone calls to provide me with items I paid for. To date still have not had a return message. phone calls to provide me with items I paid for. To date still have not had a return message. More
by LTPEARSON
Employees Worked With
Sandi, Jason Whitley
April 18, 2022
Was able to get the vehicle I was looking for and it was a very smooth transition. Everyone was very helpful when ever I had extra questions and helped get my apps for the new car set up on my phone. Very g a very smooth transition. Everyone was very helpful when ever I had extra questions and helped get my apps for the new car set up on my phone. Very good people. More
by heartless616
Employees Worked With
Other Employees :
Gustavo Molina, Lupe Bolanos, Yunior Villaneda
April 16, 2022
Very helpful, multiple staff assisted to give me exactly what I wanted. They were very patient and very helpful to even carry out there services if i did not find a car what I wanted. They were very patient and very helpful to even carry out there services if i did not find a car More
by NENAET06
Employees Worked With
April 15, 2022
Good work but no communication and this is the only dealership I ever been to who are stingy with loaner cars if you keep someone vehicle you should present them with a loaner period dealership I ever been to who are stingy with loaner cars if you keep someone vehicle you should present them with a loaner period More
by JACK_DERBAS
Employees Worked With
Brian
April 15, 2022
Outstanding job by my Sales associates Eric Cardona ,you went above and beyond to make my vehicle purchase smooth transition and a very pleasant one. Again thank you brother and for all the staff of Gurnee went above and beyond to make my vehicle purchase smooth transition and a very pleasant one. Again thank you brother and for all the staff of Gurnee Volkswagen. More
by mcobarru
Employees Worked With
Eric Cardona, Jason Whitley
April 12, 2022
I scheduled and oil change. First I was about 10 minutes late so I called ahead and they told me it would not be a problem. Once I got there the ladies in the service area were First I was about 10 minutes late so I called ahead and they told me it would not be a problem. Once I got there the ladies in the service area were very helpful and getting me signed in. I received a message from the technician regarding my car letting me know that if I had any questions that I can contact him directly. The staff checked on me and they were very friendly. More
by MSTENA30
Employees Worked With
Matt Walden
April 12, 2022
No accountability and zero service recovery. This group did not take any initiative to help fix any of the poor service that was provided. My self had to coordinate and drive all of the schedule This group did not take any initiative to help fix any of the poor service that was provided. My self had to coordinate and drive all of the schedule and follow ups while my car was just sitting there More
by BKBECKER7413
Employees Worked With
Brian , Matt Walden, Gregg Domenico
