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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.4
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

April 11, 2022

All went well. Everyone that we spoke with was helpful and seemed knowledgeable. All were friendly. More

by ahlgren61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian was terrific, Gregg Domenico
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Apr 12, 2022 -

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 11, 2022

The individuals who helped me, Cris, Richard and Luis were great! They provided very fast and efficient service. More

by BALDAREZZANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard and Luis, Jason Whitley
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Apr 12, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else!

April 09, 2022

As usual the staff got my vehicle in quickly and the service was completed within the given timeframe. More

by MITCHELL.HESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
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Apr 11, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, Mitchell, and for taking the time to leave us this wonderful feedback!

April 08, 2022

Had a long drive from out of state but they had most of the paper work started so I was in and out in no time. More

by Sneaky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Lupe Bolanos
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Apr 11, 2022 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

April 08, 2022

All of my experiences at Gurnee Volkswagen have been very pleasant, from purchasing my vehicle to having it serviced. The people are awesome and the service is great. More

by ILUVDJEETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Domenico
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Apr 11, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 08, 2022

Last visit took 4 1/2 hours for a oil change. Before that 3 hours. Calls were ignored until I had my husband call for me. More

by COLLINS.LYNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Tuchinskiy
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Apr 25, 2022 -

Gurnee Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, Lynell, and we'd like to address these issues with our team. Thank you for providing your contact information and someone from management will be reaching out shortly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 05, 2022

Amazing! Very helpful and respectful! Cameron helped me get the car I was looking for, while being super helpful and respectful along the way! More

by MARYSPECHT19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Whitley
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Apr 06, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback!

April 05, 2022

Rohrman’s Gurnee VW does not come short of customer service and friendly staff! I have purchased a vehicle from two Rohrman dealerships and they are amazing across the board. From walking in, test driv More

by BRETT.MONTALBANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

Gurnee Volkswagen responded

Thank you so much for choosing Bob Rohrman's Gurnee Volkswagen! Congrats on your new purchase, Brett, and let us know if we can be of any more assistance!

April 05, 2022

Awesome service I was very happy how they worked to suit my needs. Everything went smooth. More

by TOMMYGUNTRUCKING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Molina
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Apr 06, 2022 -

Gurnee Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

April 02, 2022

The people there were courteous and knowledgeable. I would definitely recommend them for a car purchase. More

by macemusic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

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