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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
February 15, 2022
After 3 visits, car still has the same problem. Service manager seems to prefer arguing instead of finding the problem. I talked to the general manager, who said that someone would call me. I ha Service manager seems to prefer arguing instead of finding the problem. I talked to the general manager, who said that someone would call me. I have not received a call. Also, on the first visit I was told I absolutely needed a new cabin air filter. Really? It was one month old. So, I certainly don’t trust them and have no faith that they can fix anything; or keep their word about calling back. It’s easier to fix a car properly the first time instead of explaining why you didn’t. More
by tomcat
Verified CustomerEmployees Worked With
Matt Walden
February 14, 2022
Scheduled an appt for 8:20. I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not g I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not going to get the car done in a realistic reasonable amount of time! More
by DENAPLOLI17
Employees Worked With
February 13, 2022
Atención de la appointment a tiempo. Explicación clara y Atención de la appointment a tiempo. Explicación clara y sencilla del servicio realizado. Servicio cordial y atento de las chicas en el front desk Atención de la appointment a tiempo. Explicación clara y sencilla del servicio realizado. Servicio cordial y atento de las chicas en el front desk y Beny el mecánico. More
by jaimetru
Employees Worked With
Beny the mechanic
February 12, 2022
The Service Department assigned to me did an outstanding job of keeping me in the loop as they worked on my 100,000-mile inspection. job of keeping me in the loop as they worked on my 100,000-mile inspection. More
by Dan P
Employees Worked With
Jasin Beshiri, Mark Diwa, Matt Walden, Chris Barfoot, Gregg Domenico, Ivan Rivera, Lupe Bolanos
February 11, 2022
Jason, Ron- the entire team there was great. Very knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again. knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again. More
by Mike
February 10, 2022
Friendly staff. Personable. They called and followed up and followed through on concerns I had. They worked with me on pricing which was very appreciated. and followed through on concerns I had. They worked with me on pricing which was very appreciated. More
by NIGTNGAYLE
February 09, 2022
Great service from Cameron, who was flexible with our needs and incredibly attentive - even while on vacation. needs and incredibly attentive - even while on vacation. More
by Captainzoom
February 08, 2022
I had a great experience. Cristian and Luis were very knowledgeable and patient. Found the perfect vehicle for me. knowledgeable and patient. Found the perfect vehicle for me. More
by theitman18
