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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.4
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

January 07, 2022

Dealership has competitive pricing and is very reasonable when it comes to trade in value More

by Blake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Gurnee Volkswagen responded

Blake, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 06, 2022

Amanda was great and listened very attentively to my issues. Problem wasn't solved, but I believe they tried their best. Would have preferred that technician not leave his phone synced to my car, howe More

by JENSNYDER6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jan 06, 2022 -

Gurnee Volkswagen responded

Jen, Thank you! Amanda and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

January 05, 2022

Absolutely incompetent from parts to service. Too busy trying to sell you services you don't need rather then do what you asked them to do. More

by LTW1644
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Barfoot
Report | Print
Jan 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 05, 2022

Great experience! Went in to look for a car for our 16 yo son. The sales guy (Cristian Vega) showed us every inch of the car we were interested in. He did such a good job we purchased that day. Everyone More

by bradnmindy55
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Whitley
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Jan 05, 2022 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Cristian had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car! We thank you for choosing Bob Rohrman's Gurnee Volkswagen!

January 04, 2022

It took a few tries, but at last, they were able to fix the problem. Majority of the of employees were helpful More

by CASTANEDALIZ16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Barfoot
Report | Print
Jan 04, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bob Rohrman's Gurnee Volkswagen!

January 04, 2022

I got a good rate and the car I wanted. With minimal pain suffered win win More

by brendonhoots
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lupe Bolanos
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Jan 04, 2022 -

Gurnee Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 04, 2022

Worst experience I’ve ever had. Nothing but issues with them. Services promised that went undone. Sold me my car without an air filter and told me to buy my own part off Amazon and proceeded to give me wro More

by briana.logan12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cristian Vega
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Rivera, Gregg Domenico, Yunior Villaneda
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Jan 20, 2022 -

Gurnee Volkswagen responded

Briana, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 03, 2022

They are very polite at the service desk, got us in very fast and would update us along the way. More

by Cipriano Luvianos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Domenico
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Jan 04, 2022 -

Gurnee Volkswagen responded

Cipriano, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2022

They were very helpful and understanding in finding the perfect car for my family and I. More

by AMPEARSON515
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Kevin Ngorn, Gustavo Molina, Javier Rivera, Yunior Villaneda
Report | Print
Jan 04, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer.

December 29, 2021

The work was done, but I didn’t expect a 3 1/2 hour wait. More

by RELFERING2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Barfoot
Report | Print
Dec 30, 2021 -

Gurnee Volkswagen responded

Thank you for your review. We apologize for the long wait and hope that you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

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