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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
July 21, 2021
They were willing to work with us in price within reason and went the extra mile to make the transaction smooth. We reserved the car over the phone and did the finance application ahead of time. Our sales g and went the extra mile to make the transaction smooth. We reserved the car over the phone and did the finance application ahead of time. Our sales guy came in after his hours since we were coming in from out of state. It was overall a good buying experience. More
by LINDSAYJOTURNER
Verified CustomerEmployees Worked With
Jovonn Griffin, Donnie Avramov, Gustavo Molina
July 19, 2021
I found the car I wanted on Autotrader and contacted the dealership. They worked with me to do most of the paperwork online because I was coming from five hours away to pick the car up. Gus was very helpful dealership. They worked with me to do most of the paperwork online because I was coming from five hours away to pick the car up. Gus was very helpful and communicative throughout the process. At the dealership the process was quick and straightforward. I got the car I wanted and never felt pressured or manipulated at any time. More
by mrbariola
Employees Worked With
Donnie Avramov, Gustavo Molina, Javier Rivera
July 18, 2021
Ron is amazing! He will help you out a lot and try to get you what you want. I’ve wanted an Atlas and he went above and beyond to help me get it! Thank you, Ron! you what you want. I’ve wanted an Atlas and he went above and beyond to help me get it! Thank you, Ron! More
by Madeline.ibarra26
Employees Worked With
July 18, 2021
Christian was w great salesman. Finance explain everything well and was patient. Overall a great experience. Jovonn is one of the best managers ever ! Definitely recommend! everything well and was patient. Overall a great experience. Jovonn is one of the best managers ever ! Definitely recommend! More
by Renata Gawin
July 14, 2021
Everyone was super nice but we were there for 5 hours before we finally got everything done. Car was dirty on the inside not detailed! Was told it had navigation and it didn't. before we finally got everything done. Car was dirty on the inside not detailed! Was told it had navigation and it didn't. More
by Yoder
Employees Worked With
Suha Oner, Donnie Avramov, Gustavo Molina
July 12, 2021
Service department was helpful in response to a low oil pressure light coming on. Unfortunately this issue did not provide a service code. Nothing could be found wrong with the cars operation and was picke pressure light coming on. Unfortunately this issue did not provide a service code. Nothing could be found wrong with the cars operation and was picked up the next day. It has been driven 335 miles with no issues. More
by kbrown3773
Employees Worked With
Michael / Matt
July 12, 2021
It took several calls for salesman to get back in touch then took my car in for the protective paint and interior finish the told me to be there at 11 then at 12 the service manager comes out and says ther then took my car in for the protective paint and interior finish the told me to be there at 11 then at 12 the service manager comes out and says there not their yet I didn’t leave till 1:30 was not happy. More
by F4PHNTM2
July 12, 2021
Mike is professional, explained and answered all my questions. He was very thorough with the recommendation that my Tiguan needed. He know his craft and very friendly. questions. He was very thorough with the recommendation that my Tiguan needed. He know his craft and very friendly. More
by CHEGAR2204
Employees Worked With
Michael Holgren
July 12, 2021
If your looking to buy a VW work with Ron Monaco, best salesman with great customer service skills from the moment I walked in t salesman with great customer service skills from the moment I walked in t More
by Janet
July 11, 2021
All Staff in this dealer are professional, friendly with great communication and wonderful. Overall I had a good experience, satisfied with the car I purchased. I would definitely recommend Volkswagen Gurn great communication and wonderful. Overall I had a good experience, satisfied with the car I purchased. I would definitely recommend Volkswagen Gurnee to all people I know. More
by Didi112113
Employees Worked With
Sandi Negrau, Donnie Avramov, Javier Rivera, Patricia Chamakh, Javier Rivera
