Back

Gurnee Volkswagen

Gurnee, IL

3.5
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
Contact Dealership

6301 W Grand Ave

Gurnee, IL

60031

Directions

By Type

Showing 1,188 reviews

July 09, 2021

I thank you in my search for a vehicle that fits my 6’5 16 year old, even though I ended up with just a refinance and lowered my payment your staff was great! More

by MELISSAHENKER334
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark- a newbie !, Suha Oner, Jason Whitley
Jul 10, 2021 -

Gurnee Volkswagen responded

Thank you, Melissa, and congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 08, 2021

very good service and very good attention from christian my seller and from all the volkswagen gurnee team 100% I recommend it Thanks Volkswagen gurnee More

by Miguel García
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Jul 09, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to write this five-star review and let us know how great Cristian is doing. Our customers are our top priority, and your feedback is greatly appreciated. Congratulations on your new car, Miguel! All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer.

July 08, 2021

The service center is the only halfway decent thing about this dealership. We waited for the car to be done and house music was playing loudly in the showroom. The showroom was not very busy because the sal More

by robrblind22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the service writer
Jul 26, 2021 -

Gurnee Volkswagen responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 06, 2021

Very kind and explained everything very well. Right away got service . Don’t have any regrets. I’m very satisfied with the service we received. More

by REYESGONZALEZ60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Whitley, Jovonn Griffin
Jul 07, 2021 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

July 06, 2021

Gave us a different car than the car we negotiated on, and when I brought the car back the following day to correct their mistake, they increased the price and said this is the only price you get the othe More

by dogbull28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jasin Beshiri, Jason Whitley
Jul 23, 2021 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

July 06, 2021

A pleasure to work with. Our sales specialist Gus is A pleasure to work with. Our sales specialist Gus is very personable and professional. All involved listened to and understood our needs, and respec More

by GeorgeNikolas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasin Beshiri, Jason Whitley, Gustavo Molina
Jul 06, 2021 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

July 05, 2021

Patricia was very helpful, active, confident, a good listener and a great communicator, she answered all the questions I had. Overall she is a professional sales person with great communication skills. More

by Didi112113
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patricia Chamakh, Javier Rivera
Jul 05, 2021 -

Gurnee Volkswagen responded

Didi, Thank you so much for taking the time to share your feedback with us. Patricia, Harvey and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 04, 2021

Very helpfull and a super easy buying experience. Gus was great More

by Marshall_zach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Molina
Jul 05, 2021 -

Gurnee Volkswagen responded

Zach, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. Gustavo and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 04, 2021

Working with Ron was a fantastic experience, he provided great service without any of the stereotypical pressure one would expect from car salesman. We look forward to buying more cars from him in the futur More

by LoganDeer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Gurnee Volkswagen responded

Logan, We are very happy to have provided you with such a positive experience working with Ron! We sincerely value your business and look forward to your next visit.

July 02, 2021

Very helpful. He had answered any questions I had. Made the process very nice and easy unlike other places/sales people. Would reccomend anyone to him. More

by eclipseman94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasin Beshiri
Jul 03, 2021 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we look forward to serving you again!

...
63
...