Hagerstown KIA

DO NOT BUY FROM THIS DEALER! Inquired about a Kia K5 online and was sent a payment calculator link from the internet sales manager from kia. After inputting all info and emailing the internet sales man online and was sent a payment calculator link from the internet sales manager from kia. After inputting all info and emailing the internet sales manager on 2 different occasions to verify these numbers were true and accurate, which i was told they were, i proceeded to the dealership. Upon arrival i test drove the car and then my salesman went to get the numbers. To my surprise when he returned back the numbers were $150 more than what I was being shown from their link they sent me and what the internet sales manager told me. I showed my salesman everything and he stated that his sales manager said the calculations are incorrect and is not working properly. This was all just a tool and a scam to get customers in the dealership. DO NOT BUY FROM THESE PEOPLE! More

I had to bring my vehicle in twice. Once for the original appointment that was supposed to take 45 minutes and wasn't finished for 2 hours. And the second time when I got down the road and noticed that the t appointment that was supposed to take 45 minutes and wasn't finished for 2 hours. And the second time when I got down the road and noticed that the technician didn't put the steering wheel back on flush with the dash and I had to turn around and come back. Now Matt would like me to come back a third time to take a look at a part that broke while I'm their care to make sure he orders to correct replacement. It's completely unacceptable customer service to ask that I make another 30 minute drive one way to determine what part is necessary when your service department was neglectful in the first place. Don't ask me to come out of my way to fix a mistake that I didn't create. More

Our salesman, Ben wasn't very knowledgeable of the car we were inquiring about which we were ok with. He focused more on the stereo's sound quality while turning it up super loud and the Apple Play capabilit were inquiring about which we were ok with. He focused more on the stereo's sound quality while turning it up super loud and the Apple Play capabilities (even trying to connect my Daughter's phone to it, which I stopped). After the test drive, we came inside to talk numbers. Rather than talk about the car we had test drove he kept pushing the sale of used cars we were not interested in. I was in mid-sentence asking about the car's warranty information when he started motioning to a customer three tables behind me and trying to get them to take his business card. I decided that was enough for us to leave. I tried to hand the customer his business card on the way out which they declined so I handed it to another salesperson sitting by the door. Ben followed us out begging us to come back in. Customer service is important in this industry and working with another customer while you are waiting on one is unacceptable. Four days later we decided to purchase a 2021 Kia at Darcars Kia in Frederick. Our experience in Frederick was impeccable and the customer service was superb. I will be writing a review on their page as well. More

You must go to Hagerstown Kia if buying a new or used car and ask specifically for Ciro. He worked with my grandson to find the right fit for him. He was very patient, knowledgeable, explaing everything to and ask specifically for Ciro. He worked with my grandson to find the right fit for him. He was very patient, knowledgeable, explaing everything to Brody and just helping him through all the processes. He deserves a huge raise and am very grateful that he had the patience in working with my grandson through everything. . Five stars is not enough and the company is very blessed to have him on their team. Polite and professional. Go team Ciro!!! More

Jim was great, and extremely patient with all our questions! No pressure, just wonderful service. Highly recommend. questions! No pressure, just wonderful service. Highly recommend. More

Great buying experience at Hagerstown Kia. Wonderful customer service from everyone. Jim Smyly helped us with all of our questions and made the buying process stress-free. customer service from everyone. Jim Smyly helped us with all of our questions and made the buying process stress-free. More

This was by far the best experience I have ever had when buying a car, Jim was the nicest person to work with and him and his team was able to make a dream come true for my family! buying a car, Jim was the nicest person to work with and him and his team was able to make a dream come true for my family! More

Jim was very helpful, patient, polite, and knowledgeable! He answered all of our questions and didn't pressure us. He was a pleasure to work with! knowledgeable! He answered all of our questions and didn't pressure us. He was a pleasure to work with! More

All of the staff I dealt with were all friendly and professional. Great atmosphere and a very smooth process! Between my two visits, I may have been at the dealership for 1.5 hours. Great team, great d professional. Great atmosphere and a very smooth process! Between my two visits, I may have been at the dealership for 1.5 hours. Great team, great dealership, great buying experience. More

Just bought my new Telluride and the service was great and they had me in and driving out in my new ride in no time. and they had me in and driving out in my new ride in no time. More