Matt Onomastico

I had to bring my vehicle in twice. Once for the original appointment that was supposed to take 45 minutes and wasn't finished for 2 hours. And the second time when I got down the road and noticed that the t appointment that was supposed to take 45 minutes and wasn't finished for 2 hours. And the second time when I got down the road and noticed that the technician didn't put the steering wheel back on flush with the dash and I had to turn around and come back. Now Matt would like me to come back a third time to take a look at a part that broke while I'm their care to make sure he orders to correct replacement. It's completely unacceptable customer service to ask that I make another 30 minute drive one way to determine what part is necessary when your service department was neglectful in the first place. Don't ask me to come out of my way to fix a mistake that I didn't create. More

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I would like to thank Scott for being so caring and find. Scott would call every other day just to see how I was doing, The night I process my car. I got very loss. But Scott had a big smile on his face. And Scott would call every other day just to see how I was doing, The night I process my car. I got very loss. But Scott had a big smile on his face. And I got my New Car . Thank you Scott More

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6 month service The service people are easy to schedule service on my Sportage and the service workers wash and wax my Kia and perform my service work, oil and filter The service people are easy to schedule service on my Sportage and the service workers wash and wax my Kia and perform my service work, oil and filter change every 6 months and do an excellent job. It is a pleasure to talk to nice people and get great service. More

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The folks at Hagerstown Kia are truly special people. Jim Smyly is a very thoughtful and courteous sales specialist. Brit Hutton is a fabulous business associate. Jim Smyly is a very thoughtful and courteous sales specialist. Brit Hutton is a fabulous business associate. More

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What Customer Service Looks Like ! Ben, my Service Technician was great ! He offered to wash my car after the oil change. Which delighted me ! He presented me with the other service it Ben, my Service Technician was great ! He offered to wash my car after the oil change. Which delighted me ! He presented me with the other service items on my car that need attention. Explained his findings, yet he didn't pressure me to have them done at that time. He did present me with the cost for both issues, which is very helpful in keeping up with the necessary service and running conditon of my car, all while giving me what the expected cost will be. I so appreciate his personality. He is always very polite and professional. Never pressuring me, or making me feel like he is doing me a favor by waiting on me. I would definately recommend the Service department at Hagerstown Kia. The Service Manager, Matt is also very customer friendly and treats everyone like your family. More

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