Haldeman Subaru

No one helped us My husband and I entered the showroom and not one person acknowledged us. Not even a greeting. We were there for about 20-25 minutes, looking at vari My husband and I entered the showroom and not one person acknowledged us. Not even a greeting. We were there for about 20-25 minutes, looking at various floor model vehicles. We watched as the staff walked around one end of the dealership, in and out of their offices. I could not believe not one person spoke to us. After another 5 minutes out on the lot looking at various cars, we left and drove to Coleman Subaru where we were immediately greeted by a very nice young lady and a salesperson was helping us within 2 minutes. I would NEVER buy a car from Haldeman Subaru. More

Wonderful Experience Kishan was awesome! With TrueCar pricing there was no haggling. He gave me a very fair price for my trade-in. Organized the installation of a remote s Kishan was awesome! With TrueCar pricing there was no haggling. He gave me a very fair price for my trade-in. Organized the installation of a remote starter. Kept me posted regarding the arrival of my vehicle. Had all paperwork ready for me when I arrived. I was in and out in less than 90 minutes. I love my Crosstrek! More

GREAT Service The sales lady Tina was very helpful. Highly recommend her Anf the dealership and will refer her to others. I will definately be back for service. The sales lady Tina was very helpful. Highly recommend her Anf the dealership and will refer her to others. I will definately be back for service. More

Friendly service I came in for routine maintenance and the gentlemen were very helpful in explaining additional work that would be needed to be performed before any ba I came in for routine maintenance and the gentlemen were very helpful in explaining additional work that would be needed to be performed before any bad weather hits. I was in and out of my appointment on time, even with an additional service performed More

First Class All The Way From the initial contact via the web until I took delivery of my Subaru Forester, everyone at Haldeman Subaru was top notch. Very pleased. I got a gr From the initial contact via the web until I took delivery of my Subaru Forester, everyone at Haldeman Subaru was top notch. Very pleased. I got a great deal and was treated like I had bought multiple cars there before even though this was the first new car I have ever owned. Chris, my salesman Bernard and John the manager all treated me like family. I will definitely recommend this dealership!!! More

Scammers Please Read Please Read, Beware of Danny the Finance Manager. Said bank would be more comfortable if we took the extended warranty. When I questioned this Danny Please Read, Beware of Danny the Finance Manager. Said bank would be more comfortable if we took the extended warranty. When I questioned this Danny said " Oh Yes The bank said around year five the cars gets older your may not fix the car if you have a major repair and walk from the loan" If this was true when they called a few days prior to say we were approved wouldn't they have told us this was a condition of the loan to take the extended warranty??. Then the next major blow was when I questioned how much was the warranty he said $3700.00 with a $100 deductible they same warranty I could buy on my own for $1300. Please research this scam this dealer is using it is a common one used. Some warning signs are they will make you wait a few hours to see the finance manager they want you to go in tired and hungry so you don't know what you are signing.Thanks for reading. More

Can't diagnose and repair my car I brought my car back 4 times for the same problem and they still didn't fix it. I had a burning smell that blew into the cabin, smoke coming from or I brought my car back 4 times for the same problem and they still didn't fix it. I had a burning smell that blew into the cabin, smoke coming from or around the turbo, and the smell of raw fuel in cold weather. They forgot to bolt parts back in that caused damage to the coolant reservoir that wasn't damaged in the first place. They also forgot to put the splash guard that goes underneath the entire engine and had to order another one. They first said it was the head gaskets. Then they said it was the oil pan. Then they said it was the power steering pump (which they lied to me and said the pump was mentioned on day one). I have detailed records of everything. I also had a new fuel filter installed that did not fix the raw fuel smell. I also opted for new brakes, rotors, and timing belt thinking my car would be drivable after the first time. On the phone, they pretended to know what was going on, but the results showed otherwise. They have been playing guessing games and making mistakes at my own expense. I was ripped off for almost $3000 and have a car sitting in the driveway for over two months without being driven. I don't know anybody that would drive a car with a visual of smoke, smell of raw fuel and missing bolts. There is much more that I left out but I think I got the point across. I will never ever recommend their services to anybody. More

This was the absolute worst customer service experience in my entire life. I bought a used Subaru and brought it in to get it tuned up and the timing belt replaced. The day after I got my car back it broke in my entire life. I bought a used Subaru and brought it in to get it tuned up and the timing belt replaced. The day after I got my car back it broke down completely and I had to get it towed back to the service department here. They proceeded to tell me that the damage was my fault and charged me an arm and a leg to fix the problem they caused. Now I find out after this second 'repair' they did, my AC isn't working and my coolant is leaking and they tell me again it's my fault and will charge me for the repairs... I am disgusted with their lack of integrity, horrendous customer service and blatant disregard for the customers safety and well being. I will never support this dealership with my business ever again. This simple repair has costed me double what it should have and these people cheated and lied to me. This place has long lost the ideal of honesty and basic customer service, and thus will lose my customer loyalty. My family has been going to haldeman dealerships for almost 15 years for all of our car needs. They no longer have any of our business and nor should they have anyone else's who values human decency and their money. More