Haldeman Subaru - Service Center

My 2017 Legacy. While I was originally going to buy a Camry, my son said, no buy a Subaru Legacy, I drove mine for 223,647 miles, you will be much happier with it, th While I was originally going to buy a Camry, my son said, no buy a Subaru Legacy, I drove mine for 223,647 miles, you will be much happier with it, than Camry. HE WAS RIGHT! More

Detail Ascent I dropped off my Ascent for detailing. When I picked it up it looked new and the cost was reasonable. In fact, it was the most reasonable of three ret I dropped off my Ascent for detailing. When I picked it up it looked new and the cost was reasonable. In fact, it was the most reasonable of three retailers I've used in the last month. More

Warranty I wouldn’t give this place 1 star but I had to check one.I purchased my vehicle 5 weeks ago and there was a problem with the sunroof sticking the gave I wouldn’t give this place 1 star but I had to check one.I purchased my vehicle 5 weeks ago and there was a problem with the sunroof sticking the gave me a (we owe) they said there were gonna order the part I texted Ben who was my sales person over a dozen times about when I can bring my car in I got a minimal response so after having to threaten him about me coming up there he then got back to me and told me to bring the car up on that Thursday and I ask if I was something that could be done while I wait. And yet he never answered back. So I get up ther a 9am like he said he took my car to service and body shop and after 5 hours he gives me my car back unfixed and worse then before. Now the sunroof would close half way. And they tried to give me the car back like this. I refused to take it I said you made it worse and what if I rains I’m screwed. I then say give me a loner and fix my car right. I got neither. I left with it half way closed and gotta bring it back in 2 weeks. So now I have collision wrap and tape on it till then. I live an hour away from this dealership as well. Worst experience I ever had. I would never purchase or service a vehicle at this place their techs have no experience there sales department team is run by clowns and on another note the nj temp tags they issued me expired on the 15th of November and I’m still waiting on my Tags so yeah there expired. Like I said the place is a micky mouse outfit run by inexperienced clowns More

Always atteetive. When repairs were unavailable, service ordered the correct part to repair the problem. The problem was with electronics when an update was not working When repairs were unavailable, service ordered the correct part to repair the problem. The problem was with electronics when an update was not working, service ordered a replacement which now works fine. More

Dependable Service We're maximizing the value of our Subaru cars because Haldeman's Service Dept is honest, highly skilled, and dependable. We've been able to have and d We're maximizing the value of our Subaru cars because Haldeman's Service Dept is honest, highly skilled, and dependable. We've been able to have and drive our cars many more years before having to buy new ones. More

Haldemand Subara Service visit Paul, the service writer was excellent as always. His attention to the service needs and new tires installation was handled efficiently as was phone c Paul, the service writer was excellent as always. His attention to the service needs and new tires installation was handled efficiently as was phone call to me once service was complete and car ready for pick up. He also arranged loaner vehicle so I could make all my appointments. All my requests for this service were handled fully and happy that car is riding much better with new tires and alignment. More

Outback Oil Change I’m giving the highest rating possible because my service agent Paul is always phenomenal. He’s polite, knowledgeable and has a great sense of urgency I’m giving the highest rating possible because my service agent Paul is always phenomenal. He’s polite, knowledgeable and has a great sense of urgency. With that said I also need to mention that to sit there for 2 hours for a scheduled oil change is ridiculous, as if my time isn’t important. If I could drop off my car and pick it up I would, but I can’t, so I wait and half my morning is shot. This is routine, every time I come down, scheduled in advance. This is not Paul’s fault- you guys need to figure out a better process or improve the productivity of your mechanics. I’m giving you honest feedback so you can improve your customer service. Thanks. More