Hall Acura Virginia Beach

the best car buying experience. The people at Hall Acura Virginia Beach made it so easy to buy a car. They were extremely friendly and went out of their way to be sure that we were s The people at Hall Acura Virginia Beach made it so easy to buy a car. They were extremely friendly and went out of their way to be sure that we were satisfied. Our salesperson Chris found me a car that fit every need i asked for. I will never go to and other dealership or salesperson again. More

Repeat Customer I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don' I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don't still love Acuras), I continue to have my maintenance provided by Hall Acura....regardless of the make and model of my vehicles. A big round of applause to Dan Bruner and his team of professionals who make customer service their top priority! More

Acura Service Department My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided to call your service department and get a proffesional opinion. I spoke with Brian Thompson and he put me at ease to make the purchase. At this time I did not own an Acura and I was purchasing the MDX from another dealership. Knowing this, Brian still took the time to answer all my questions. That is service. Thank you. After the purchase, the vehicle had some issues. The main one being a strong pull to the right. I spoke with Brian and brought it in the next morning. That morning I dealt with Kayla. She to was extremely knowledgeable and very helpful. By that afternoon your service team diagnosed the issue and even helped work with the dealership where I purchased the vehicle. In the end the diagnosis of faulty tires was correct and our MDX drives like an Acura should. Hall Acura has a customer for life and I will recommend your service department to anyone in need. Thank you very much for making my life easier! Your service team is top notch! Brian and Kayla, I can't thank you enough for your honesty and proffesionalism. Sincerely, Patrick Koren More

Unpleasant . We have been trying to cancel some extended packages. We have been ignored and refused service. We have been lied to. They won't provide us with . We have been trying to cancel some extended packages. We have been ignored and refused service. We have been lied to. They won't provide us with a copy of the paperwork and we are paying for things they didn't give us. Find somewhere else. Car buying shouldn’t be this type of experience. Just awful treatment after you fork over the big bucks for the car. More

Unfortunate Experience I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purcha I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purchased. When he arrived, he was told by the Financial Officer, Rob Voigt, that it was not necessary for him to come in and that he would take care of the cancellation. Mr. Voigt did not cancel the warranty and later claimed that since the car was in my name, my husband could not cancel the warranty. At no time did Mr. Voigt offer him the paperwork needed to cancel the warranty nor did he inform my husband that I need to come in at all. If paperwork was necessary, why was this not given to my husband at the time of the request? Mr. Voigt also never mentioned to my husband that parts of the warranty were not able to be cancelled when we bought the car or when my husband came to see him. So when my husband tried to return the kits, Mr. Voigt simply told him that it was not necessary (not that they couldn't be refunded). Now, according to Mr. Voigt, apparently we purchased a LoJack and a Paint warranty for over $1600. Regarding the Paint/Interior protection, we have not received any invoice regarding work that was done to the interior or exterior of the truck. Upon delivery of the truck, the interior had white animal hairs left in the seats, the ceiling and front moldings had not been cleaned throughly, and the exterior side paneling was left with a faded look (which was easily fixed with Armor All). This would not be have been a major problem except now they are trying to charge us for this. We are now being expected to pay over $1,600 in coverage. A word of advise...JUST SAY NO! More

Two purchases over 15 years - both regret and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating be and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating begins all over again...even after promises of how they had changed....they haven't...should have stayed driving all the way to Chesapeake at Priority...there sales team and service team is top notch but drive is terrible, so I decided to "try again with the dealership that was so close" BIG MISTAKE ON MY PART....STUPID STUPID STUPID More

Mr. Kelley and his Sales Manager went above and beyond to find the vehicle with all the options and color we were looking for. Their willingness to work with us and Mr. Kelley's in-depth knowledge of all th find the vehicle with all the options and color we were looking for. Their willingness to work with us and Mr. Kelley's in-depth knowledge of all the vehicles electronic systems, and eagerly answering all of our questions basically sealed the deal. Even the service manager was informative, knowledgeable and patiently worked with us to find the right service package for extended electronic coverage. Our over-all dealership experience was excellent. We rate this dealership 10, with 5 being great. More