Southern Chrysler Dodge Jeep RAM Chesapeake

- was told I could pick up my car Friday, called 5 times on Friday to get an update, was told they have 48 hours to return a call. Got my car back on Monday - Had the price sheet sent to me with charge fo on Friday to get an update, was told they have 48 hours to return a call. Got my car back on Monday - Had the price sheet sent to me with charge for eye glasses, gloves and towels used during my recall repair which is unheard of to pay for. - was told at drop off my car diagnostic would be 240 and when price sheet was sent it was 249 which I called my husband in front of the technician and confirmed the 240 price. Finally went to get my car back, paid and was given my keys only to be told I could go find my car within the first row of cars out front or in the last two rows of cars to the side of the lot, walked the lot and never found my car. Went back inside to ask for help, service person couldn’t find it either and the went to go look behind the building and came back a while later explaining that I would have never found my car on my own bc it was all the way in the fart heat corner spot in the back of the building. I dropped off my car in the service repair area, why wouldn’t it be brought forward after I pay? - also the woman in the service repair area who I had the displeasure of speaking with on the phone twice had a truly poor attitude and customer service and made an already frustrating and disappointing experience worse. Somehow getting frustrated with me for having expected someone to communicate with me the same day and finally sharing the 48 hour call back, despite my explaining the circumstance that the car was supposed to be ready for pick up that day (Friday) after being told they wouldn’t be working on it over the weekend. Overall so disappointing More

Overall good. This visit felt rushed upon accepting vehicle and lacked attention during the visit. I also question how through the state inspection was conducted. This visit felt rushed upon accepting vehicle and lacked attention during the visit. I also question how through the state inspection was conducted. I knew I had a taillight burned out and it was not identified during inspection. I replaced my self. More

It was a great experience. Wasn't that bad of a wait and I received a video of them working on vehicle and telling and showing me what they see and the problem. I felt included Wasn't that bad of a wait and I received a video of them working on vehicle and telling and showing me what they see and the problem. I felt included even though I had no idea what most of the stuff was it was explained to me More

Making the appointment was easy enough and all employees I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the mor I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the morning and 15 minutes early. I was told the service I needed would take one hour. I did not leave that dealership for three hours. Had I been given a more accurate time I would have dropped my vehicle off. More

The service center was professional and polite. The service on my vehicle was done in a timely manner. I was kept informed on the progress. The service on my vehicle was done in a timely manner. I was kept informed on the progress. More

As always friendly people great place to wait for car to get repaired and coffee get repaired and coffee More

My experience was great staff was friendly. and the service advisor was very helpful Great waiting room area and the service advisor was very helpful Great waiting room area More

Very helpful upon arrival. Great communication about status and cost of service Josh was very helpful upon arrival. He communicated very well about timing status and cost of th Great communication about status and cost of service Josh was very helpful upon arrival. He communicated very well about timing status and cost of the services More

Nicole was excellent with setting everything up. Only problem is Everytime I pick my jeep up, I have to come back the very next day because the tech forgot to do something Only problem is Everytime I pick my jeep up, I have to come back the very next day because the tech forgot to do something More