Southern Chrysler Dodge Jeep RAM Chesapeake

I brought my vehicle in for a scheduled recall fix and to check on a concern I had with a previous repair. I was informed at my arrival that it was a 4-5 day wait to check the previous repair concern. I expl check on a concern I had with a previous repair. I was informed at my arrival that it was a 4-5 day wait to check the previous repair concern. I explained that I was not informed that I would have to leave my vehicle for a week. I also expressed that I was not prepared to leave my vehicle as I need it for work. The service person then asked if I was waiting on my vehicle for the recall fix or if I was dropping it off. I stated waiting. I was told the repair should take about an hour and a half. After waiting 3 hours I went to the service desk to check on the status of the repair. I was told that my paper work was placed in the drop off pile and they would get to it next. Needless to say my vehicle was returned to me 45 minutes later. I waited at the dealership for almost 4 hours!! I have only been to your dealership twice and each time I visit it's a concern with getting my vehicle returned to me. This is unacceptable! More

Well, it was an oil change. Great job to all involved! I can do it in my driveway in 20 minutes! Great job to all involved! I can do it in my driveway in 20 minutes! More

Appointment was very easy to make. Work was done correctly the first time. Everything was done in a timely fashion and the customer service was great as always. Work was done correctly the first time. Everything was done in a timely fashion and the customer service was great as always. More

Just had new tires installed on my truck and one of the lug studs was cross threaded. The last time that tire was removed was during a tire rotation at Southern Chesapeake. Steve listened to what I told hi lug studs was cross threaded. The last time that tire was removed was during a tire rotation at Southern Chesapeake. Steve listened to what I told him, checked my service records and said the dealership would take care of it. Would recommend the service department for any of your car care needs. More

Done Please give customers a full understanding of what they are buying and any missing parts!! they are buying and any missing parts!! More

Seamless the only issue was they didn't do the preventive maintenance for the truck and my first service will cost me 2k instead of just my oil change maintenance for the truck and my first service will cost me 2k instead of just my oil change More

- was told I could pick up my car Friday, called 5 times on Friday to get an update, was told they have 48 hours to return a call. Got my car back on Monday - Had the price sheet sent to me with charge fo on Friday to get an update, was told they have 48 hours to return a call. Got my car back on Monday - Had the price sheet sent to me with charge for eye glasses, gloves and towels used during my recall repair which is unheard of to pay for. - was told at drop off my car diagnostic would be 240 and when price sheet was sent it was 249 which I called my husband in front of the technician and confirmed the 240 price. Finally went to get my car back, paid and was given my keys only to be told I could go find my car within the first row of cars out front or in the last two rows of cars to the side of the lot, walked the lot and never found my car. Went back inside to ask for help, service person couldn’t find it either and the went to go look behind the building and came back a while later explaining that I would have never found my car on my own bc it was all the way in the fart heat corner spot in the back of the building. I dropped off my car in the service repair area, why wouldn’t it be brought forward after I pay? - also the woman in the service repair area who I had the displeasure of speaking with on the phone twice had a truly poor attitude and customer service and made an already frustrating and disappointing experience worse. Somehow getting frustrated with me for having expected someone to communicate with me the same day and finally sharing the 48 hour call back, despite my explaining the circumstance that the car was supposed to be ready for pick up that day (Friday) after being told they wouldn’t be working on it over the weekend. Overall so disappointing More

Overall good. This visit felt rushed upon accepting vehicle and lacked attention during the visit. I also question how through the state inspection was conducted. This visit felt rushed upon accepting vehicle and lacked attention during the visit. I also question how through the state inspection was conducted. I knew I had a taillight burned out and it was not identified during inspection. I replaced my self. More

It was a great experience. Wasn't that bad of a wait and I received a video of them working on vehicle and telling and showing me what they see and the problem. I felt included Wasn't that bad of a wait and I received a video of them working on vehicle and telling and showing me what they see and the problem. I felt included even though I had no idea what most of the stuff was it was explained to me More

Making the appointment was easy enough and all employees I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the mor I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the morning and 15 minutes early. I was told the service I needed would take one hour. I did not leave that dealership for three hours. Had I been given a more accurate time I would have dropped my vehicle off. More