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Southern Chrysler Dodge Jeep RAM Chesapeake
Chesapeake, VA
1,485 Reviews
At Southern Chrysler Dodge Jeep RAM Chesapeake, we have a strong and committed sales staff who excel at satisfying our customers' needs. Feel free to browse our extensive new cars like the 2020 Jeep Cherokee, request more information about vehicles, set up a test drive or inquire about financing. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,485 reviews
February 11, 2026
The dealership staff was very friendly, personable and informative. I took my Jeep in for recall service and they were honest and professional about their ability to complete all three and why or why not! informative. I took my Jeep in for recall service and they were honest and professional about their ability to complete all three and why or why not! And Archie even made sure my work was completed in time for me to pick my children up from school as i requested. More
by porchiacorine28
Verified CustomerEmployees Worked With
Archie Ross
February 10, 2026
The service I received was excellent. My vehicle repair was taken care in a timely and professional way. I will recommend this dealership to my friends. My vehicle repair was taken care in a timely and professional way. I will recommend this dealership to my friends. More
by JOHNJOSUHA18
February 09, 2026
Always on points Told me everything that's wrong I feel like u guys always very pleasant like u guys always very pleasant More
by ELVIBOONE
February 09, 2026
Clean, organized, and great customer service. The crew was able to fit me in and change my oil. The crew was able to fit me in and change my oil. More
by labrent2007
February 07, 2026
Best experience i have had period in any dealership in my lifetime. Excellent service ?? lifetime. Excellent service ?? More
by DAVIDLENACOM52
February 06, 2026
2015 ford expedition. Bought in late April of 2025. First month had to have pay out of pocket to replace spark plugs and coil packs. Not even a month after the water pump Bought in late April of 2025. First month had to have pay out of pocket to replace spark plugs and coil packs. Not even a month after the water pump failed, thankfully the dealership replaced for free. January 2026, the engine throws a rod and it’s quoted at 12k for replacement. The salesman in Newport News at the time were very professional and they were very polite. I got a great deal for my 2022 WRX as a trade-in. But when buying the expedition, it felt like a very expedited process, which is what I probably should’ve paid attention to for needing to replace my engine not even a year later. And overall, I get it things happen but I had my vehicle towed to the western branch to where I got told the next day hey you know you need a new engine but then when I asked OK cool what would you give me for a trade-in so I could look at a different vehicle, it took almost 4 to 5 days with no contact in regards to where I just had my vehicle towed home so now it’s still just sitting in my driveway dead and I’m trying to figure out what to do here. So that was the overall process of like the service department, but then when it comes to J, which I believe is the service guy that I worked with, he seemed like a decent gentleman at the time, but there was almost no update with the exception of calling the next day saying hey you need a brand new engine. The day I had the vehicle towed I was told I would have to pay a $75 towing fee which at first I was like OK cool yeah 75 isn’t the worst and then an employee informed him on the spot that because I bought my car at Southern and I had a maintenance at Southern that the tow was a part of the hospitality deal and maybe I’m using the wrong verbiage there, but he was like oh I’m not sure if that’s true so when he called me in the next day, he said hey I got good news and bad news. Good news is we’re covering the tow but the bad news is you need a $12,000 engine. The delivery of the information was fine, it’s the lack of contact afterwards. He did say he would get back in the contact with me. I missed one call from somebody which I called back immediately, I left two voicemails and had nothing in return and then when I went to go in to get my vehicle towed back home, I had to pay for the inspection fee, which was supposed to be roughly like $180 I was told I was gonna pay almost $260 because I had the tow and the inspection. When I told the service advisor at the time that tow it was already taken care of she had to go confirm it with a manager. When I picked up my vehicle, I wasn’t even dealing with Jay so just I felt like a lot of misinformation going in on the shop and I still wanted to trade the vehicle in at the time, but it was a frustrating situation and the lack of communication to myself and in between the employees was very off putting. More
by drew_bomb72001
Employees Worked With
February 06, 2026
The problem still exists. Paid all that money for nothing. My truck is dead sitting in front of my house.Bad experience over all.⁰ Paid all that money for nothing. My truck is dead sitting in front of my house.Bad experience over all.⁰ More
by maryjim42
Employees Worked With
February 06, 2026
it to ensure I was happy when I left and confident about returning as a customer. He provided excellent, A-1 service and got me in and out quickly. returning as a customer. He provided excellent, A-1 service and got me in and out quickly. More
by latarsherw
