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Halleen Kia
North Olmsted, OH
7,598 Reviews
Welcome to Halleen Kia - Cleveland Kia Dealer
Low prices, superior service, and sales integrity separate us from other new and used auto dealers in Cleveland and across Ohio. When we say Have you seen Halleen?, we are really saying that we want to be your choice when searching New Kia Dealers in Cleveland. We want to be the best option for Ohio Kia service and parts. It goes beyond being the best Cleveland Kia dealer. We are one of the few Ohio new car dealers that can offer the kind of choices that you want from an auto dealership because of our access to central inventory. If another Ohio Kia dealer has a vehicle that matches your needs, we can probably get it for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 12:00 PM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,598 reviews
February 25, 2012
I just leased my first vehicle, a 2012 Kia Optima this morning from Halleen Kia, it was the farthest thing from a headache. The whole atmosphere that one experiences while at Halleen is easy going and co morning from Halleen Kia, it was the farthest thing from a headache. The whole atmosphere that one experiences while at Halleen is easy going and comforting. Don Bazzo was the salesman I dealt with and he made everything easy to understand in terms of various vehicles, trims, options, and financing. He was very knowledgeable of everything that came into discussion. I recommend Halleen Kia to anyone out there looking for an exciting, and straight forward experience when searching for that special vehicle. More
by TSchaefer45
February 24, 2012
I went in to buy a kia in North Olmsted and a very nice salesman helped me find a sorento in a real efficent manner. Every aspect of the service was great, A+. salesman helped me find a sorento in a real efficent manner. Every aspect of the service was great, A+. More
by payne31131
February 23, 2012
We bought our first Kia Sorrento 14 months ago from Halleen, had an accident and the car was a total loss. I called the dealership and was transferred to Bryan Megon, who on the phone seemed sincere a Halleen, had an accident and the car was a total loss. I called the dealership and was transferred to Bryan Megon, who on the phone seemed sincere and very excited to sell me a car at the best possible price he could get. I met with him a few days later and I can honestly say he walks the talk. Buying a car can be very stressful and from the moment I spoke with Bryan the first day on the phone, I can say this was truly a great experience. I explained that I was going to shop around several dealers and I asked him to have his manager give me the best price so that when I went to other dealers, his price couldn't be beat. Instead of getting the usual salesman pitch of "what can I do to sell you a car today" and then the run around of the salesman making several trips back and forth to his manager trying to come up with an acceptable number, Bryan made one trip to his manager and came back with a number that I took to other dealers who didn't even come close, actually they didn't even spend 5 minutes with my wife and I. It appeared selling a car wasn't their top priority. From past experience with Halleen and from this experience, I would highly recommend this Dealership and would most definitley refer customers to Bryan Megon. He's very knowledgable, friendly, easy going and puts you under no pressure. Thank you Halleen and Bryan, we appreciate your honesty and we love our new Kia Sorrento. More
by rgkehl2
Employees Worked With
Bryan Megon , Bryan Megon
February 23, 2012
From the moment we walked in the door Bryan made our car buying experience the best we ever had. He eased every worry that my wife and had. He made sure that we new that he was going to make this as easy as buying experience the best we ever had. He eased every worry that my wife and had. He made sure that we new that he was going to make this as easy as possible. This was the best salesman I have ever come in contact with. This dealership should be thankful for having him. If you need a car I would definitely go see Bryan at Halleen Kia. Thanks Bryan The Morales Family More
by Rmorales
Employees Worked With
Bryan Megon, Bryan Megon
February 16, 2012
We visited this dealer only "exploring" the option of buying a Kia. we were greeted by Arnaldo who spent several hours with us trying to make a complex deal work out. We were trading in two 2 option of buying a Kia. we were greeted by Arnaldo who spent several hours with us trying to make a complex deal work out. We were trading in two 2006 autos that we were still making payments on and were looking to replace them with two new Kias and remain in our budget. We were able to test drive several models and styles and were very happy with the choices and prices available to us. We ended up purchasing one vehicle and leasing another and could not be happier! Everyone was friendly, helpful and made us feel appreciated as customers. We will definitely return when it is time to purchase again. More
by davenance
February 14, 2012
I gave Brad the highest rating possible because he & the managment went above and beyond to assist me in my new lease. I have delt with dealerships from Chevy to Jaguar and by far the team at Halleen l the managment went above and beyond to assist me in my new lease. I have delt with dealerships from Chevy to Jaguar and by far the team at Halleen left me feeling that I had just purchased a high end luxury vehicle... Which, I must add is exactly how the Optima performs. Therefore, I am recommending Halleen Kia to everyone I encounter... Thank you all for the amazing experience. More
by Taridesign
Employees Worked With
Brad "Pop" Corns, Brad Corns
February 14, 2012
We came to the dealership just looking around - not expecting to actually make a purchase. They were very easy going - no pressure. They made me feel welcome. Me and my husband ended up buying two n expecting to actually make a purchase. They were very easy going - no pressure. They made me feel welcome. Me and my husband ended up buying two new cars (we needed them) and are so happy with our purchase and the price we paid. I'm so glad we went to Halleen Kia. We had been to two Honda dealers and didn't make a purchase - so we mean it when we say we had a great enough experience to actually buy 2 vehicles! More
by mdgroff
Employees Worked With
Other Employees :
Sam Zayed, Oleg Gera, and Nilda., Nilda Miller, Sam Zayed
February 12, 2012
My husband and I have gone to this dealership before. We worked with the same Sales Consultant as our last visit, and loved it. We wanted to continue our great experience from our last purchase with Halleen worked with the same Sales Consultant as our last visit, and loved it. We wanted to continue our great experience from our last purchase with Halleen Kia in 2010-Arnaldo. Which is why it was a no brainer why we went back to Halleen Kia. Arnaldo is friendly and makes sure the customer gets what they would like in a car as well as helped guide us in what we wanted/needed to maximize what we could get with in our budget. Arnaldo took the time to explain how to work my new Sorento when it arrive, is very personable and customer satisfaction driven, which put my husband and I at ease from the start. Halleen Kia is blessed to have a such a exceptional worker. We also love the staff, who are very friendly and knowledgeable about their product and able to help if any problems or questions arise. We will continue to recommend Halleen Kia to any of our family or friends, not just for the quality of the products, and great deals, but also for the high quality of the staff. More
by amberann05
February 09, 2012
Bryan was very positive. He asked me what I was looking for in a new car. He never pressured me. He was very easy to talk to. The most important thing, he kept me within the budget I was looking at. for in a new car. He never pressured me. He was very easy to talk to. The most important thing, he kept me within the budget I was looking at. More
by snoopy666
Employees Worked With
Bryan Megon, Bryan Megon
February 09, 2012
Having purchased a car from Jay as a wedding gift to my wife, I was happy to return to him when she had an unfortunate accident a few years later. However, my second experience was vastly different from th wife, I was happy to return to him when she had an unfortunate accident a few years later. However, my second experience was vastly different from the first, and lead me to conclude that Jay was indeed not a "different" type of car salesman, as I had first thought. Instead, I hope that I never have as bad a customer service experience as I had with Jay. He took advantage of my time, my trust, and my loyalty to him as a salesman. He lied repeatedly about countless aspects of the sale, and when all was said and done I was left with an inferior vehicle and a simple shrug of the shoulders and an "oh well!" from Jay and one of the owners. While Jay is a very nice guy and is very personable, don't be fooled. He's a caricature of your typical used car salesman. My wife wrecked her car during our move from Ohio to Georgia and, seeing that car prices were much more expensive down here, I flew back to Ohio to purchase a car for her. I flew up on Monday, planned to shop on Tuesday and Wednesday, and have the car ready to go on Thursday morning for the 12 hour drive home. After searching for a while, I eventually found myself back at Halleen Kia on Wednesday morning speaking with Jay about what turned out to be an identical vehicle to the one that had been totaled. When he went to get the vehicle so I could check it out, buy it, and be on my way, we found that the car had been sent out to be detailed. I was reassured by Jay, however, that the car was "clean, absolutely perfect inside and out" and that "everything has already been checked and rechecked and this car is perfect!" Since I had had such a great experience with Jay before (you can actually read my glowing review from Jan 2010 if you look for it), I trusted that he was telling the truth. I was told that the car would be ready by the following morning at 11am. I returned the next day at 9:30am, hoping to start on paperwork so I could get through things quickly so I wouldn't have to be driving late into the night. After numerous run-arounds that included being deceived as to why Jay would be late (the day before he had said he would have to watch his kids, but it turned out he was waiting on the mailman to deliver some new rims for his car), and being lied to by their finance department about "free" GAPP coverage (which I later had to call and have the $500 charge cancelled), I finally finished paperwork at almost 4pm. Already frustrated that I wouldn't be getting back to Georgia until almost sunrise, I went outside to the car, only to be surprised again. The car was disgusting. There was dirt and spots on the outside of the car, and a nice long scratch on the passengers side. The inside of the car was what took the cake, though. The car REEKED of smoke, had dirt and grime on the interior, bleach spots on the floor, and even had leftover ashes in the ashtray! I told Jay I wasn't happy at all, especially since he had repeatedly referred to the car as "clean". It was quite obvious that I had been lied to and that this car had not been out to be detailed. It hadn't even been wiped down! Jay called one of the owners of the dealership out to look at the car, but the focus wasn't on my disappointment in the product, it was on how disappointed they were in the company they had the car "detailed" by! They assured me that they would never use that company again (gee, thanks?). When I asked what could be done to rectify the situation, I was told that they would be willing to detail the car by another company at a later date. When I told them that wasn't an option since the car was going to be spending it's life in Georgia, I got a shrug of the shoulders and an "oh, that's too bad, I'm sorry about that." That was it!!! Livid and already hours behind schedule with no other options, I begrudgingly took the car and began the trip to Georgia. Besides the cosmetic problems, I later found that the radio malfunctioned (turn the volume knob faster than a snails pace and it turns all the way up!) and that the license plate light on the back of the car was burned out. So, when all was said and done I arrived back to Georgia around 5am (did I mention I had a 10-hour shift the next day starting at 9am? I told Jay but it didn't seem to matter). Over the next couple of weeks, I had to pay to have the interior of the car detailed ($80, but it still smells like smoke), get the light fixed ($20), and to install a new head unit for the radio ($150). I understand that I trusted Jay and bought the car blindly, and for that I take full responsibility. However, the number of lies I dealt with, coupled with the total lack of customer service he provided, just made me feel used. I took a risk, and I was taken advantage of. I have never been more disappointed in a salesperson in my life than I am of Jay Vicario and the team at Halleen Kia. I have told numerous people that I still speak to back in NE Ohio to avoid them at all costs and have made a concerted effort to make sure my friends and family members warn everyone they know as well. More
by cwascak
Employees Worked With
Jay Vicario
