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Hamer Toyota
Mission Hills, CA
2,112 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,112 reviews
July 07, 2017
Best experience buying a car by far Mr. Jesus Sotelo treated us like family. knowlegable, Friendly and professional, best of all not pushy. He made us feel so comfortable, he help us by Mr. Jesus Sotelo treated us like family. knowlegable, Friendly and professional, best of all not pushy. He made us feel so comfortable, he help us by getting us the best deal possible on a Toyota Camry that we went back 2 days later and bought a second car from him a Rav 4. Thank you Jesus Sotelo and Hamer Toyota for having sales professionals like Mr. Sotelo. More
by RafaelandJanette
Employees Worked With
Jesus Sotelo
July 05, 2017
Fast and easy I would recommend this dealership to everyone, we got the car we wanted, the salesman Erick Gaitan was very helpful, he explained everything to us,he I would recommend this dealership to everyone, we got the car we wanted, the salesman Erick Gaitan was very helpful, he explained everything to us,he is very friendly and he will try to help you to get what you want to be driving and not what they want sale you..... More
by Martinez75
Employees Worked With
Erick Gaitan
July 03, 2017
Easy and stress free experience! I've now got my 4th lease with Steve and he always makes the experience completely painless, and works with what you can afford! I highly recommend wo I've now got my 4th lease with Steve and he always makes the experience completely painless, and works with what you can afford! I highly recommend working with Steve! More
by aea99
Employees Worked With
July 03, 2017
Honest as the day is long Steve Dinson epitomizes the Hamer Toyota mantra "We Here You"... I went to Steve to find out about my lease termination options and drove away in a ne Steve Dinson epitomizes the Hamer Toyota mantra "We Here You"... I went to Steve to find out about my lease termination options and drove away in a new Camry and a smile. $750 rebate for my recent college graduation was an amazing thank you that helped seal another awesome Hamer Toyota deal. More
by bkgf99
Employees Worked With
July 01, 2017
Excellent, straight to the point! I knew exactly what I wanted, Mr.Steven Denson was exceptionally Professional yet very friendly & the Best part the Price was right! Steve made my Ca I knew exactly what I wanted, Mr.Steven Denson was exceptionally Professional yet very friendly & the Best part the Price was right! Steve made my Car buying a pleasure, I would highly recommend him to all our Family & friends who are interested in purchasing a new Toyota vehicle. Thank you Steve Denson. More
by a12345678
Employees Worked With
Other Employees :
Charles from financing (I purchased my Auto warranty)
June 30, 2017
Best car buying experience ever! Buying from Hamer Toyota was a pleaseure! My salesman, Rueben Arrendondo, led me through the process very smoothly and professionally. There was neve Buying from Hamer Toyota was a pleaseure! My salesman, Rueben Arrendondo, led me through the process very smoothly and professionally. There was never any high pressure sales tactics at all. It was on a Saturday, a very busy day, and I was thanked for being patient. And my patience served me well. Once I was in the finance office, Adam, whose surname I can't remember now, was also just as professional as Rueben. Adam explained everything to me thoroughly, very detailed. I've been letting everyone know just how great my experience at Hamer was. I had my decision made before walking in and Hamer honored it!!! Thank you Rueben and Adam and the entire staff at Hamer!!! Keep on doing what you guys do because my next car will be purchased from Hamer Toyota Scion. Thank you, Eduardo Torres More
by Ed
Employees Worked With
Rueben Arrendono in Sales. Adam in Finance.
June 30, 2017
Great Experience I did my research about new cars and visited Hamer Toyota. They offered me a better deal than any other deal I found online. I am so amazed. Sales con I did my research about new cars and visited Hamer Toyota. They offered me a better deal than any other deal I found online. I am so amazed. Sales consultants Carlos Barrillas and his friend have made my experience a lot better at Hamer Toyota. More
by Satya
Employees Worked With
Carlos Barrillas
June 30, 2017
Beware When Buying a Toyota Certified Used Vehicle You might think twice about buying a Toyota Certified Used Vehicle from Hamer Toyota when you hear what recently happened to me. On April 30, I a You might think twice about buying a Toyota Certified Used Vehicle from Hamer Toyota when you hear what recently happened to me. On April 30, I attempted trade in my Hamer Toyota purchased “Toyota Certified Used Vehicle,” a 2003 Highlander, on a new Toyota Rav4 in my home town. While waiting for the trade-in offer, the manager came out to the lot to inform me that a CarFax inquiry they just ran had revealed, much to my surprise, that the Highlander had been owned by at least two previous owners before me and had experienced left front structural damage which rendered it worth several thousands of dollars less. I was surprised because when I bought the vehicle from Hamer in 2003 I was told that it had been new vehicle returned to them because the original owner did not believe it had enough power to haul his new recreational trailer. It was not disclosed to me at the time of purchase there had two previous owners before me and the car had experienced left front structural damage. In fact, as a Toyota Certified Used Vehicle, it had been given a clean vehicle history. With this startling new information from the CarFax, I went back home and pulled out my old Toyota Certified Used Vehicle Supplemental Warranty Manual to see who I should contact about this problem. First step, it advised, was to get in touch with the dealer that sold you the car, Hamer Toyota. I sent an email with a description of the problem, and copies of my Hamer Toyota Certified Used Vehicle sticker from the Highlander, and the new CarFax report. The delayed response from the general manager was “sorry not our problem.” As current owners who purchased Hamer Toyota from Hamer Motors, they did not believe they were responsible for any purchase at Hamer Toyota before 2011. Strangely, in looking up Hamer Motors, the company they said they had bought the dealership from, it has the same address and current website as the Hamer Toyota I contacted. This seemed very suspicious and confusing. Now what? When I consulted the Toyota Certified Used Vehicle Supplemental Warranty to see what my next step should be, it said call Toyota Motor Company. That made sense since it was a Toyota Certified Used Vehicle. But my phone call revealed that no, Toyota doesn’t really certify the car — the certification and deal were strictly between me and the Hamer Toyota dealership that sold me the car. They did say that they would create a case number and notify the dealership that sold me the car that there was an unhappy customer. In a few days I was contacted by the customer relations person at same Hamer Toyota I had initially contacted. They had received a call from Toyota. I found it very interesting that Toyota Motor Company believed that this dealership had sold me the car. So I replied to Hamer Toyota again and explained the situation, and we went round in circles again - yes, even though they may appear they should be responsible, they were not. One might think that Hamer Toyota might make some good will offer to a customer who has clearly gotten screwed, but the customer relations guy indicated he doesn’t recommend good will offers for customers. So much for the superior customer service they claim to offer. The customer relations guy then directed me to only communicate with the former owner. Ok, I gathered all my documentation and sent it along with another description of the situation. I shipped it off to Hamer Motors at the same address as Hamer Toyota. Three weeks later, still no response. I contacted Toyota Motor Company again and their customer service representative said I had gone through their recommended process for resolution. Since Hamer Toyota did not resolve it, I was on my own. My frustration might lower their corporate rating of the dealership but that was about all they could do for me. So it appears that if you bought a Toyota Certified Used Vehicle from Hamer Toyota before 2011 and that certification was inaccurate and led to the loss of thousands of dollars, you could be liked me - screwed. As just your average customer who hangs on to my cars, I don’t know if what happened to me will happen to others in the future. I don’t know how common it is that a change in dealership ownership voids responsibility. But I am suggesting going with a reputable dealer who would not use that tactic to avoid obligations. And if you are thinking about buying a Toyota Certified Used Vehicle, don’t assume that Toyota is certifying anything or standing behind the accuracy of a Toyota Certified Used Vehicle. Any misrepresentation about the certification is strictly between you and the dealer. Toyota, apparently, won’t stand behind the initial certification. So be advised that your are putting your faith in the Hamer Toyota dealership, not Toyota. This is a mistake I will not make again. More
by sloChuck
Employees Worked With
customer relations and general manager
June 29, 2017
Steve's your guy Steve is a delight to work with. Highly knowledgeable. Clearly explains the deal he's offering you and the deal you're negotiating. Especially patient Steve is a delight to work with. Highly knowledgeable. Clearly explains the deal he's offering you and the deal you're negotiating. Especially patient. Upfront/straight forward. Kind, and not in a disingenious way. Doesn't put on an act like other car dealers/sales people you most likely have encountered. More
by Karen
Employees Worked With
Other Employees :
First point of contact was with Juan (I do not remember his last name). He's a new employee.
June 27, 2017
Personal Experience with Steve Denson Steve is very straightforward in his dealings and very honest. No hidden items in the deal and very patient and accommodating. I had postponed my ap Steve is very straightforward in his dealings and very honest. No hidden items in the deal and very patient and accommodating. I had postponed my appointment several times but he still treated me with the same enthusiasm and courtesy. I highly recommend him to everyone scouting for their next Toyota "awesome" vehicle. More
by MARIA MILAGROS AMPARO
Employees Worked With
