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Hamer Toyota
Mission Hills, CA
2,097 Reviews
At Hamer Toyota, We Hear You!
You might expect a car company’s top priority to be cars, but not at Hamer Toyota. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,097 reviews
May 18, 2018
Rude customer service I purchased a rave4 on April 20,2018 sale person very nice but when come to finance department is something else. It was a cash purchase pay with my I purchased a rave4 on April 20,2018 sale person very nice but when come to finance department is something else. It was a cash purchase pay with my personal check, i been told that i have fill out a finance paperwork for it even though i pay cash.just incase my check bounce, if my check bounce than they will sent directly to financing company. but my check not bounce than they will disgard the paper work. They LIE!!!!!! long story short , weeks later i receive the letter in the mail stating that they cannot financing my vehicle. i was shock because i they cash my check within two days. i call Hamer finance department , talk to Pete Kern regarding the letter i received, immediately telling me because the time of purchase i told them i need a day or two to get third parties loan. i telling him i did not said such thing anyway meanwhileto explain to himbut seem like he careless because he constantly talking to other person in his office.I am trying to explain what the letter state not surprise he HANGUP on me. I feel like Hamer Toyota sale my information for third parties.because of Pete' action. For all of you out there Don't Believe Hamer Finance Department More
by xuanH.
Employees Worked With
pete kern in finance
May 17, 2018
Excellent Service, Juan! This is our second car from Hamer Toyota. Our first time, we were lucky to come across Juan Cebedo. He was super helpful, very polite and most importa This is our second car from Hamer Toyota. Our first time, we were lucky to come across Juan Cebedo. He was super helpful, very polite and most importantly... we never felt pressure. This time around, we went straight to Juan. And once again he was awesome. He took care of us, from start to finish. Everything went well, except during the time we went to the back with Eric, in financing. He was a bit pushy on selling us extra coverage... we kept on telling him we were not interested but he kept on trying to sell. At one point, my husband got a bit annoyed. Thankfully, Eric finally got the point, and we were able to finalize the sell. Overall, a great experience. Once again, thank you Juan Cebedo! More
by The Salcedo's
May 15, 2018
Bought a 2015 Toyota Camry We had a great experience! Everyone was very friendly and super helpful. We felt welcome from the moment we got out of the car. They even gave my kids We had a great experience! Everyone was very friendly and super helpful. We felt welcome from the moment we got out of the car. They even gave my kids donuts while we waited and made them comfortable. More
by ARay
Employees Worked With
Bryce Holman
May 14, 2018
Wonderful experience !!! Steve Denson has taken care of us for over 15 years ! He always looks for and finds exactly what we need to fit our family budget !!! Steve simply is Steve Denson has taken care of us for over 15 years ! He always looks for and finds exactly what we need to fit our family budget !!! Steve simply is the best and we appreciate the care he gives our family !!! More
by Great experience
Employees Worked With
May 14, 2018
Really hassle free car buying experience So far I have bought several car but this time was so hassle free. Steve is a very helpful and transparent sale person with great manner. He looks li So far I have bought several car but this time was so hassle free. Steve is a very helpful and transparent sale person with great manner. He looks like very knowledgeable sales person to me. thanks Steve for making my car buying very simple and smooth. More
by abul5151
Employees Worked With
May 11, 2018
My favorite dealership! Steve Denson makes car buying experience into a relationship building, buying experience. Thanks to his awesome approach, knowledge and experience, he Steve Denson makes car buying experience into a relationship building, buying experience. Thanks to his awesome approach, knowledge and experience, he makes car buying fun. He doesn’t waste time and gets you the best deal possible! This is our 4th lease with Steve and he delivers every time! Thanks SD! In addition, Charles in Finance didn’t pressure us or make us spend more time. He was fun to work with and chat. Thank you Steve and Charles! More
by jsimanovskaya
May 11, 2018
Straightforward and Hassle Free I went into the dealership ready for a battle that never came. I am always skeptical walking into a dealership and am on the lookout for the catch, th I went into the dealership ready for a battle that never came. I am always skeptical walking into a dealership and am on the lookout for the catch, that final gotcha after you sit down to sign the contract. It never came. Dealing with Steve was very enjoyable. He is knowledgeable in the products he sells and very easy to work with. He answered all my questions and next thing I knew we were signing the deal we had agreed to. Straightforward and hassle free, the way buying a car should be. More
by CementTacoma
Employees Worked With
Other Employees :
Marylou Santiago, Charles Belton, Fernando Leon
May 11, 2018
Steve is the Man Couldn’t be happier with the experience of purchasing a new car compared to the experience me and my brother had at another dealer before we went to H Couldn’t be happier with the experience of purchasing a new car compared to the experience me and my brother had at another dealer before we went to Hamer. Steve met us at the door with a big smile and I left with a big smile everything whas hassle free truthful and honest . If you are in the market for a new Toyota Steve is the man to go to you will not be disappointed thank you Steve and all the wonderful folks at Hamer Toyota. More
by djbigupcali
Employees Worked With
May 10, 2018
Great Guy! Bryce was helpful and upfront about what was going on. Felt like he was being as transparent as possible - definitelt not typical when interacting whe Bryce was helpful and upfront about what was going on. Felt like he was being as transparent as possible - definitelt not typical when interacting when a salesman. More
by That Guy
Employees Worked With
Bryce Holman
May 10, 2018
He was a grate and experienced sales person,outstanding customer service.I was able to buy just what I needed with out feeling pressure.I was there with my two Autistic kids he gave me a grate experience w customer service.I was able to buy just what I needed with out feeling pressure.I was there with my two Autistic kids he gave me a grate experience with out feeling overwhelmed.he completed all my paperwork fast and made it possible for me to get my new car. More
by Britney,Adrian
Employees Worked With
