Hamer Toyota - Service Center

Just want to say thanks and compliment your assistant service manager, Mr. Mike Kushnatsian, for the outstanding customer service he provided me last weeks. Mike was really good calling and giving me upd service manager, Mr. Mike Kushnatsian, for the outstanding customer service he provided me last weeks. Mike was really good calling and giving me updates about my car situation and fixing progress. Hammer Toyota can be proud of their commitment to custom service. More

We have been Hamer Toyota customers for many, many years. In 2000 we bought 2 new cars. All services and repairs have been done at Hamer. Whether we make appointments or have an 'emergency' and need to ha In 2000 we bought 2 new cars. All services and repairs have been done at Hamer. Whether we make appointments or have an 'emergency' and need to have a repair right away we have always been helped quickly and efficently. For about the last 5 years, Mike has been our Service Manager. Each time we enter the service area, we have been acknowledged and made welcome. In all these years, we have not had to make a return visit because the first repair was not completed correctly. Mike always explains the procedures and prices so there are no surprises. Mike also makes sure that we are updated on any recall issues. Our car is serviced or fixed and ready to be picked up by the promised time. We accept the charges as being fair. More

Saw a way to say Thanks to Peter for the excellent service over the last 15 years. He has consistently given great service by his friendly manner, staying late for pick ups, giving accurate estimates service over the last 15 years. He has consistently given great service by his friendly manner, staying late for pick ups, giving accurate estimates, keeping all our cars (three toyotas) in solid working order, and remembering our family. We feel through Peter that we are part of the Hamer family and I trust his decisions for all our car service needs. More

Great experience every time. Fast and efficient! Peter Fernandez is the service advisor that I deal with and he is awesome as well as the technicians. Fernandez is the service advisor that I deal with and he is awesome as well as the technicians. More

I originally came in to get a lube job and was greeted by Mr Denson while waiting for them to complete it.Mr Denson did an excellent job on showing me exactly what Toyota had to offer and I ended up leaving Mr Denson while waiting for them to complete it.Mr Denson did an excellent job on showing me exactly what Toyota had to offer and I ended up leaving with a new car!This guy is great, he went straight to the point and gave me the best pricing.I found after talking to my friends and co-workers I feel Steve Denson is likely to be the biggest give away artist in the area.I will surely give Steve and Hamer Toyota my business in the future.Thanks again buddy! More

i always service my Toyota vehicles at Hamer Toyota and I always see Peter to help me. Peter is always friendly and keeps me informed on the condition of my vehicle. When I have a problem with my vehicle I e always see Peter to help me. Peter is always friendly and keeps me informed on the condition of my vehicle. When I have a problem with my vehicle I explain the problem to Peter and he can give me an idea of what is wrong with my vehicle. Peter has given me discounts on repairs to my vehicle and special service. If anyone needs to have thier Toyota serviced I highly reconmend they take thier vehicle to Hamer Toyota and to see Peter Fernandez to assist you. More

I've been coming to Hamer since I purchased my vehicle, the convenience from my home and friendly atmosphere kept me coming back. I labeled the price good because I could do the service myself but since my the convenience from my home and friendly atmosphere kept me coming back. I labeled the price good because I could do the service myself but since my car is still fairly new I'd rather have the dealership preform the maintenance to guarantee that my car runs properly. And lastly good customer service comes with friendliness. More

Hamer has been great my whole family has been going there for years. If it is buying a car or just taking it for a services the poeple at Hamer are alsway really nice. Sam has always been really great when i for years. If it is buying a car or just taking it for a services the poeple at Hamer are alsway really nice. Sam has always been really great when it comes to trying to do services at the last minute because i forget to take it earlier! i never have to worry about being bullied around unlike other dealerships.-- More

I have tried two other Toyota dealerships service deptments.. And Hammer has Mike.. Mike is open friendly person you can trust.. That's why I bring my three Toyotas to him.. I realize he makes mo deptments.. And Hammer has Mike.. Mike is open friendly person you can trust.. That's why I bring my three Toyotas to him.. I realize he makes monies off of my service.. But, hes fair and does not push you into services.. More

Is there anything Toyota can do to keep their customer happy? My story, Warning Lights came on so I took it to the dealer on August 11th and notified the service supervisor that I won't be back unti happy? My story, Warning Lights came on so I took it to the dealer on August 11th and notified the service supervisor that I won't be back until the 18th for a vacation. On the day of pick up took my FJ home till I realized my GPS unit is missing, within 15 mins. drove back to the dealer and complained. Service supervisor says " We'll take care of you and since your car was here for 5 days it will take us some time to review the surveillance tapes, give us 5 days and we'll call you" 5 Days later no phone call from the dealer. So I called and spoke to the service supervisor around 3:30. and he threw me this "Well sir since you have signed the service disclaimer stating that we are not responsible for any missing personal belongings" so I said " oh I thought you guy's are reviewing tapes?" He replied "I was personally going to do that for you but I haven't have much time" So I ask a service manager or director to speak to. He said "Sir give me 30 min and I'll have him call you". My blood was boiling. So I calmed down and decided to go the dealer myself, then from a block away a phone call for the service director. I picked up and told him that I'm a block away. So I met with him and sat down in his office and made small talk. Then he asked "Sir what do you think is fair to you since you are partly responsible for leaving your stuff in your car?" I said " I just want my unit back, either you buy me one or give me cash for it", he replied "Well I don't think that is fair that you are laying it on us to go get you one, how do those unit cost now? $150 - $200? While he was looking online on ebay looking for prices, I said "I bought it for $400.00 when it came out and it is 2 years old now so I'm sure they way cheaper now? what do you think is fair?" , he replies " what I think is fair is since your unit is now used that we should only give you half price of a used one since you said it's 2 years old, I'd Say $75 or free service on your car." I was so furious at that moment but controlled myself and respectfully and calmly said "I believe I wasted my time for nothing, I am going to walk out now since you can't make me happy, thank you for your time." Well I have experienced the horror just like everybody has with the dealer. God Bless!! Hamer Toyota Mission Hills, CA More