Hamilton Mazda

Hamilton Mazda is a first class operation! I recently had my car serviced there. Ryan the Service Manager went above and beyond my expectations. He kept me informed and handled the car from A to Z. I wil had my car serviced there. Ryan the Service Manager went above and beyond my expectations. He kept me informed and handled the car from A to Z. I will definitely be back to this dealership to purchase another car for my daughter. Thanks Ryan for your service. More

Neal had an answer to every question I had, he was respectful and kind. I look very young and I was impressed by and grateful for his treatment of me as an adult. Ended up buying the first time I visi respectful and kind. I look very young and I was impressed by and grateful for his treatment of me as an adult. Ended up buying the first time I visited, got a decent deal on a beautiful car. He did not push any vehicle on me that I didn't express interest and was courteous to every request I made for test driving. The dealership itself did not have a huge selection of used vehicles, but I still found exactly what I wanted. Almost all CPO vehicles and all in decent or great shape. Thank you Neal! More

I'm a fan of Japanese cars. I have had Honda, Toyota, and Subaru; and am excited to have my first Mazda. My excitement, however, quickly turned into frustration, thanks to Neal Simon from Hamilton Mazda. Subaru; and am excited to have my first Mazda. My excitement, however, quickly turned into frustration, thanks to Neal Simon from Hamilton Mazda. I am looking for a Mazda MX-5 Miata; and was directed to Hamilton Mazda by Plum Benefits/Buyer's Edge/Truecar. I further received an email from Neal Simon yesterday morning (Aug. 27, 2020), and invited me to visit the showroom. Hamilton Mazda's website states that the car that I want is in their inventory. Because I was in the Hamilton area yesterday, I decided to visit the showroom. It was 6:45 PM. Neal was attending to one customer; so I patiently waited. After ~15 minutes, he called me. When I told him I was interested in the brand new 2020 Miata, he said, "It's still in transit. Come back next week." When I requested for the price/calculations for the said vehicle, he reiterated, "Come back next week. I don't have the car." Understood. But because I'm a serious buyer who wants to close the deal by Aug. 31st, I requested for estimated calculations for a similarly priced car that's available, so I know what my monthly premium will be. He just said, "My manager is not here. I can't give you anything." All I heard from Neal were "no's" and pushbacks. "UNFRIENDLY" is an understatement to describe Neal Simon. He made me feel that I'm unwanted there, that he was doing me a favor because he was still entertaining me. "The showroom is supposed to be closed at 7 PM," he said. I told him that the website says Hamilton Mazda is open until 8:30 PM. In the middle of our conversation, he answered a phone call, "I'm still in the office, entertaining a customer."... When he hung up, he said, "It was my daughter." A couple of minutes after, he had a few more calls. It was obvious that he was pushing me out. I left before the "sour" conversation turned "bitter." Conclusions: * I will NEVER deal with Neal Simon again, and other "neal simons" out there. * If a sales person treats a customer like dirt, LEAVE RIGHT AWAY. * It doesn't matter how senior a sales person is - either by the position stated in one's business card or by the length of time in the industry. If one treats a customer less, he/she loses that customer, other potential customers, and perhaps his/her existing customers as well. P.S. I decided to make this review a day after the unfortunate incident with Neal, to ensure that this review is more objective P.P.S. I hope this serves as a reminder to Neal to treat his customers well. If he's in a hurry to leave the showroom, let the customers know right away. If the dealership closes soon, don't let the customers in. More

Marlon spent a lot of time helping me with my car purchase. He was extremely knowledgeable about the cars. I never felt pressured or rushed. He followed up with phone calls and encouraged me to cont purchase. He was extremely knowledgeable about the cars. I never felt pressured or rushed. He followed up with phone calls and encouraged me to contact him with any questions. He was very friendly and had a good sense of humor. More

Prompt and communiacte clearly on whats are the issues and fix for the same. They missed to wash the car before delivery but thats fine. and fix for the same. They missed to wash the car before delivery but thats fine. More

My salesman Mike Wills was great, it was a super easy experience, quick service, got a very good deal on a new Mazda X-5 GT Premium, highly recommend Hamilton Mazda, made this the best car purchase ever. experience, quick service, got a very good deal on a new Mazda X-5 GT Premium, highly recommend Hamilton Mazda, made this the best car purchase ever. More

Gifford welcomed us and was very easy and pleasant to talk with. He went out of his way to accommodate our request for the car we wanted and was able to get a great deal for us. Tina in Finance was excel talk with. He went out of his way to accommodate our request for the car we wanted and was able to get a great deal for us. Tina in Finance was excellent in explaining all the paperwork. Overall we are very satisfied dealing with Hamilton Mazda More

The dealer was easy to work with. Things were presented in a straightforward way. They were honest in negotiations. I would recommend Brian to a friend or colleague. in a straightforward way. They were honest in negotiations. I would recommend Brian to a friend or colleague. More

This was my wife and my first time leasing a car and the experience at Hamilton Mazda was fantastic. They were transparent and honest and after speaking with many dealerships, they were the obvious choice. experience at Hamilton Mazda was fantastic. They were transparent and honest and after speaking with many dealerships, they were the obvious choice. More