Hamilton Mazda

Fraud I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me a I took in my Mazda 3 for a 60K mile service and an oil change. I waited about 20 - 30 minutes tops before a laundry list of work was presented to me as necessary. In all, it added up to over $1,700 of unnecessary services were strongly suggested to me. Two of them were made to sound dire - to the extent that my car would stop working while driving it and would require a tow. Those were words that were specifically said to me - to scare me into getting work done. After speaking with my husband who looked into a couple of things I told him about, I left without receiving any of the suggested services and headed home. Later when my husband got home he popped my hood and found a serpentine belt that was PERFECTLY fine, not "frayed and coming apart" as was suggested. There was no oil dripping anywhere around the engine, which was the evidence used to suggest my PCV valve needed to be changed out - at 60,000 miles. The brake fluid was full to the level and maybe a little yellowed but not terrible. My coolant was low - we topped it off and saved $189 in about four seconds. My car has not misfired nor has it suggested to me that it needs new spark plugs - certainly not at $45/each before labor as was the case at the dealership. Lastly, I have no idea what "FUEL AND AIR" means and it was $240 to fix that on my paperwork. I was at the dealership and was pretty convinced that all of this work needed to get done and was prepared to spend probably $400 for the day to at least get some of the more scary sounding things done, before I spoke with my husband and realized that something was not right. I've been a customer of this service station since 2011 and have been very loyal, suggested this center to friends and family. Not anymore. I get free oil changes for the life of my car. I'd rather pay $60 per oil change than ever go back to this service station. I'm appalled that they lied to me like it was nothing, like it didn't even matter in the slightest bit. Next week I'll be taking my car into another garage to get a general diagnostic and see if they come up with half of the things this place did. My guess is, they won't. There is a stigma of dishonesty amongst mechanics, which has always drawn me to dealerships. I know that I've probably always paid more than I needed to for work that could have been done at another place for way cheaper but I did that because I trusted this dealership and service center. Now I am so appalled by this experience, I'll never come back - not to buy my next car, not to get my next oil change, not for anything. I actually have no idea who I worked with besides the front desk guy, whose name I don't remember. But this system won't let me move forward without selecting someone. So Brian Harris was not responsible for this, I just picked him to be able to move on. None of the employees with check boxes and pictures were the person I dealt with. More

Very Pleasant experience After having a horrible 9 hour ordeal to buy my previous car, this was the easiest and best experience I have ever had purchasing a new car. Zach, my After having a horrible 9 hour ordeal to buy my previous car, this was the easiest and best experience I have ever had purchasing a new car. Zach, my sales rep was professional and very helpful in all aspects. Chris the finance manager also was excellant. Once I decided on the Mazda3, I was not at the dealership for more than a few hours from start to finish. It was awesome! More

“ Exceeds Expectations! ” I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mike Wills took th I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mike Wills took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Mike Wills at Hamilton Mazda. It was worth the hour drive to get there. More

Easy Experience Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealersh Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealership is undergoing some renovations so the normal waiting area is out of bounds, but the temporary one is fine. More

Great service at a great price! I have been going to Hamilron Mazda since 2016 and I am extremely happy to this day with rhe great customer service and price of my service! Very fair I have been going to Hamilron Mazda since 2016 and I am extremely happy to this day with rhe great customer service and price of my service! Very fair and reasonable prices and they go through each service step with you for your vehicle. I will continue my service wirh HM.! More

Tire Change and alignment I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on time. I came back to pick my car and pay for the service. Throughout the whole day they never put the new tires on my car. I almost paid and drove away with the old tires still on the car. I notified and they apologized for the mistake. They ended up putting new tires on the next day. Overall quality is good but huge operational mess and customer service. More

Service at Hamilton Mazda. The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is r The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is recommended. More

Mike wills is 5 star This is the best car buying experience I have ever had, thorough, polite and no pressure from start to finish. He also followed up to see if I had any This is the best car buying experience I have ever had, thorough, polite and no pressure from start to finish. He also followed up to see if I had any questions after I bought my cx5. More

the best! Hamilton Mazda is the best dealership I have ever dealt with. I have been doing business with them for the past ten years and have purchased 3 cars fr Hamilton Mazda is the best dealership I have ever dealt with. I have been doing business with them for the past ten years and have purchased 3 cars from them. Everyone from the service department, to the sales department to the financial department are all so nice and so friendly! I just purchased my third car from them last week, and it was so easy! Mike Wills my sales rep was great, made sure I got everything I wanted in my new car for a great price, and I was home in 3 hours! What more can you ask for!. Even when my last Mazda ran into a few problems Benito and Ryan in the service department were so helpful and patient. I highly recommend this dealership. More

Routine maintenance We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil change but due to time could not have the other work done. Each time we were always informed of the progress and the maintenance was completed within the estimated time given to us. More