Hamilton Mazda - Service Center

Tire Change and alignment I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on I came in for new tires, got them priced. When I came in, they had given away my tires. I had to settle on cheaper tires in order to get them done on time. I came back to pick my car and pay for the service. Throughout the whole day they never put the new tires on my car. I almost paid and drove away with the old tires still on the car. I notified and they apologized for the mistake. They ended up putting new tires on the next day. Overall quality is good but huge operational mess and customer service. More

Service at Hamilton Mazda. The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is r The employee is very friendly and knowledgeable. The service is flawless. I like this service team. The price and charge is fair. It is recommended. More

Routine maintenance We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil change but due to time could not have the other work done. Each time we were always informed of the progress and the maintenance was completed within the estimated time given to us. More

Easy Experience Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealersh Took my CX-5 in for the free oil change and also had the rear brake pads redone. Service team is excellent - very friendly and communicative. Dealership is undergoing some renovations so the normal waiting area is out of bounds, but the temporary one is fine. More

I felt I got ripped off I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked t I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked the xxxx out of me. I'm not going back there again More

great customer servce they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours they’re so nice here, accomodating and very professional! no pressure sales & service. I keep coming back because of the great staff, service hours & location. More

Excellent service department My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time for how long the repair would take to complete as I had to wait for it. They completed the work well within the window. Perhaps most importantly, I own and drive cars until they fall apart as I drive a lot for my work. The car has over 200k miles but I take good care of it. What impressed most was that there was no effort at an upsell---easy to do on a car that "old". This showed me Hamilton Mazda is a very trustworthy service department. Highly recommend. More

Fantastic Service - Thanks Ryan! We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at another dealer. Ryan immediately identified the issue and required fix. He also fixed an issue with one of the power window switches while checking the car - no charge. In short, he knew all about our vehicle which gave us a very high level of confidence in the service department. All work was performed to our satisfaction, and I have to say we will not be taking our Mazda for service anywhere else now. Thanks Ryan! More

Best customer service in the business I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying exper I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying experience a pleasure. But although I love the cars, the service at Hamilton Mazda is what keeps me coming back. Felipe and Ryan are incredible. They explain everything throughly, have always helped me out and taken care of my car when I had an emergency and dropped in without an appointment and never recommend unecessary service. The whole staff treats you like family and will stop by when you are in the waiting room to say hello. I wouldn't buy anywhere else. More

Back in 2009, I purchased a used Mazda from an out of state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repai state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repair, which was a most unexpected surprise. Felipe Aquiles, the service manager, was a pleasure to work with. He answered all my questions and concerns at my level of understanding. The mechanics did a great job. Felipe's manner and professionalism earned my respect and gratitude. I now bring all my cars to this dealer for repairs regardless of brand knowing that I will get the best service possible. I would have written a review back in 2009 if I had known about dealerrater then. For great customer service and reliable repair work, I highly recommend this dealership! More