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Hamilton Volkswagen

Hamilton Square, NJ

4.6
2,757 Reviews
We have been providing exceptional customer service for over 29 years. We are not your typical dealer and we are imbedded in close nit community. Good news travels fast and bad news travels faster. If you’ve been looking for a unique buying and servicing experience you found it! We have been voted #1 in customer satisfaction in sales and service 5 years in a row. Just look at our staff and their length of service. They build a relationship with our customer which endures throughout their ownership. We believe that employee satisfaction drives customer satisfaction. If you’re tired of being treated like a problem, come to Hamilton Volkswagen for the solution.
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2200 Route 33

Hamilton Square, NJ

08690

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Showing 2,757 reviews

March 20, 2018

Great! Had a wonderful experience with purchasing my 2017 Tiguan. Our Salesperson Pete Capriotti worked very hard to get the price we wanted. Also, our Fi More

by Cindyfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Ferry
March 16, 2018

Comprehensive They have rendered superlative sales and servicing service for me for nearly 20 years. This is my 6th Volkswagen and I will continue this relationshi More

by David Alan Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2018

New Suv I had a great experience purchasing my 2017 SUV from Pete at Hamilton Volkswagen. I feel I got a good price from a very knowledgeable salesman. The More

by Jeff D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kayes
March 13, 2018

New Car I had the BEST experience buying a car from Hamilton VW. The sales man knew his job and made it quick and simple . Everybody at Hamilton was very help More

by John Anastasio
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2018

Terrible Service Center The Hamilton VW Service Center recommends that you replace working-as-designed parts to inflate the service bill, rather than correct the issue with y More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
Mar 13, 2018 -

Hamilton Volkswagen responded

I haven't had the opportunity to speak with you in regards to your concerns. I reviewed the repair order and see that there was an Airbag light on. There was a code B101614 in the system for passenger side airbag disabled indicator lamp open circuit/short circuit to ground passive/sporadic. We then checked and found the light assembly is bad internally. The estimate was for $392 to fix it. I read your comment that you went to a local shop and the were able to shut the light off at no charge. I read how you feel we are criminally negligent because of the repairs that we recommended. The Carfax reports an accident on 5/4/14. We don't know how long the light has been on and haven't seen your car for service in over 30,000 miles. There is a huge liability on our part to repair the car properly and ethically. For the safety of you and your passengers I cannot just shut a light off on one of your safety systems without a proper repair and hope nothing happens. Volkswagen will not even allow us to perform wiring repairs to the airbag system for safety reasons. If the light needs to come on now for something serious it may not warn you because the concern was not fixed. The light may be out but the problem is still there. Its easy for an outside shop to do those types of repairs because their guidelines and rules of conduct are much simpler. Being that it was a sporadic fault means the concern comes and goes. It's only a matter of time until the light comes back on or something happens. I am use to hearing from my customers about their concerns before I read an unfavorable review. In this case I did not have the opportunity. I left a phone message the other day in hopes of trying to understand and resolve the concern.

Mar 14, 2018 -

Lou responded

Your technicians "found the light assembly is bad internally." That was/is not the case. My local mechanic did not "turn the light off", that implies that I am ignoring a necessary warning. My local mechanic ran a diagnostic check right in front of me so I could see what was occurring (transparency not offered by Hamilton VW). While he was running a check of errors and warnings he told me if there is an underlying issue with the sensor/light it will stay illuminated after the check completes. If the warning is false this sequence will reset it. It was a false warning. Your claim that, "There is a huge liability on our part to repair the car properly and ethically." is exactly my point, and replacing parts that are working as designed at my expense is neither proper nor ethical. Hamilton VW's continued defense of this process becomes more upsetting and more deplorable which each attempt. Bottom line, when running the diagnostic test the Hamilton VW mechanic SHOULD have checked the validity of this error/warning light; I saw with my own eyes how simple the process is. Instead they intentionally recommended unnecessary repairs, proven to be unnecessary by the fact that my car is now working as designed despite Hamilton VW's attempts otherwise. I left Hamilton VW with no service performed and money spent, and you find this somehow defensible.

March 05, 2018

3rd car from HVW and Pete in 3 years. Our family wouldn’t buy a car anywhere else. Pete is so easy to work with - we were at the dealership for less than an hour total and drove off with a More

by Semhouston1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in Finance
February 26, 2018

Excellent Experience We saw a pre-owned vehicle on line and came to the dealership “just to see” it. We ended up purchasing the car because we easily reached a good deal. More

by Herbieguys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2018

Recent Purchase of a used Mazda 2 My wife and I recently purchased a used Mazda 2 from Hamilton VW. We highly recommend the salesman we worked with, Peter C., because he demonstrated More

by unher07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2018

Thank You Pete Capriotti ! It was a real pleasure having Pete Capriotti as our salesman. Pete guided us to the CPO Tiguan that fit our needs and budget. He was knowledgeable, p More

by JDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2018

Excellent Communication, Fast Transaction, No pressure After having issues with 2 other dealerships I was about ready to throw in the towel.I was looking for a specific model so the inventory was low.I sea More

by Mookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Valnoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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