Hampstead Pre-Owned

FROM 27K TO 39k? ? SCAM! I ARRIVED AT HAMPSTEAD PRE-OWNED WITH SOME EXCITEMENT AND MUCH PESSIMISM. MANY USED CAR BUYERS HAVE HORROR STORIES ABOUT THEIR NEGATIVE EXPERI ? SCAM! I ARRIVED AT HAMPSTEAD PRE-OWNED WITH SOME EXCITEMENT AND MUCH PESSIMISM. MANY USED CAR BUYERS HAVE HORROR STORIES ABOUT THEIR NEGATIVE EXPERIENCES. SO, WHEN I ARRIVED AT HAMPSTEAD, I HAD PESSIMISTIC CONCERNS AND REGRETTABLY, I WAS RIGHT! SWINDLED OUT OF THOUSANDS OF DOLLARS. THE "BAIT & SWITCH" BEGAN AT WITH THE FINANCE DEPT REPRESENTATIVE, JASON, WHO IS THE STEREOTYPE OF AN UNTRUSTWORTHY INDIVIDUAL, WHOSE SOLE PURPOSE IS TO INCLUDE PHONY CHARGES INTO THE FINAL PRICE WITHOUT EXPLANATION FOR DEALERSHIP PROFIT. THE CAR FAX PRICE OF MY TRUCK WAS LISTED JUST UNDER 28K. BY THE TIME JASON WAS DONE, HIS FAST TALKING AND DISTRACTING MANNER, LED TO FINAL PRICE OF OVER 39K. )A 12K DIFFERENCE FROM THE ADVERTISED PRICE. $4700 OF THE 39K WAS ATTRIBUTED TO A PHANTOM CHARGE CALLED “QUANTUM BUNDLE”. NO EXPLANATION GIVEN. I DID NOT ASK FOR THIS ADDITIONAL “BUNDLE”. NO ONE AT THE DEALERSHIP PROVIDED A REASON FOR THE CHARGE. INITIALLY, I THOUGHT IT WAS RELATED TO THE DEALER’S MAINTENANCE SERVICE PREP FEE OF THE TRUCK. HOWEVER, SALES REP NEMO STATED AFTERWARDS, “NO…THAT WAS THE ADDITIONAL 2K TO THE BASE PRICE OF $27, 785” (WHICH NEMO NEVER MENTIONED AT ANY TIME PRIOR TO THE FINAL SALE). AND IT WASN’T AN EXTENDED SERVICE PLAN FEE, AS THAT WAS PURCHASED SEPARATELY AND LISTED ON THE SALES RECEIPT. NONETHELESS, JASON’S SAW AN OPPORTUNITY TO BENEFIT HIMSELF AND THE DEALERSHIP AT THE EXPENSE OF A TRUSTING CUSTOMER, AND THIS IS UNACCEPTABLE. UNFORTUNATELY, I HAVE TO ACCEPT MY PART FOR THIS OVERSIGHT AT FINAL SALE REVIEW, AS I WAS DENIED THE OPPORTUNITY TO REVIEW A COPY OF THE PURCHASE DOCUMENT AT HOME PRIOR TO FINAL SALE. NOW I UNDERSTAND WHY. WHEN A MYSTERIOUS $4700 “QUANTUM BUNDLE” FEE ISSUE WAS BROUGHT UP TO SALESMAN NEMO CRUZ, HE COULD NOT PROVIDE A REASON FOR THIS MYSTERIOUS CHARGE BY FINANCE REP JASON. AND NEMO ONLY MENTIONED THE DIFFERENCE BETWEEN THE LISTED $27,785 AND THE $29,980 AT FINAL SALE, WHEN I BROUGHT IT TO HIS ATTENTION AFTER THE SALE. NEMO SAID WAS "THE DEALER PREP FEE", WHICH WAS NOT LISTED ANYWHERE IN WRITING FOR VERIFICATION AND TRANSPARENCY. SO, DAYS LATER, OVER THE PHONE, NEMO SAID HE WOULD GET BACK TO ME WITH AN EXPLANATION. HE NEVER DID. NO ONE FROM HAMPSTEAD CALLED TO EXPLAIN THE UNEXPECTED CHARGES TO THE VEHICLE PRICE. FOR A DEALERSHIP THAT PRIDES THEMSELVES ON "CUSTOMER SATISFACTORY SERVICE AWARDS" AND TRANSPARENCY, THIS IS CLEARLY LAUGHABLE. THIS PRACTICE IS A DELIBERATE ATTEMPT FOR ADDITIONAL PROFIT SUPPORTED AND BY THE HAMPSTEAD DEALERSHIP. JASON IS CLEARLY ENCOURAGED IN THIS BEHAVIOR, AS HE WOULD NOT OPERATE AGAINST DEALERSHIP PRACTICE, AS STATED TO ME. THE HAMPSTEAD GROUP HAS PERFECTED THE ART OF “SMILING FINANCIAL SWINDLERS ”, WHILE EARNING YOUR TRUST AND TAKING MY HARD EARNED MONEY WHEN MY GUARD IS DOWN. UNFORTUNATELY, THIS BEHAVIOR IS TYPICAL OF MANY USED CAR DEALERSHIPS. SO, IN CONCLUSION, BEWARE OF FRIENDLY CAR SALESMEN AND THEIR FINANCE REPRESENTATIVES. GET YOUR OWN FINANCING THROUGH YOUR CREDIT UNION, AS I SHOULD HAVE DONE. AND READ THE CUSTOMER REVIEWS AND FINAL SALE CONTRACT VERY CAREFULLY. FROM 27K TO 39K?? I WAS DEFINITELY MISLED. NOW, IS EVERY CUSTOMER GOING THROUGH THIS? PROBABLY NOT. WILL YOU BE TREATED POLITELY AND RESPECTFULLY? PERHAPS. BUT, CERTAINLY THERE’S ENOUGH NEGATIVE REVIEWS TO VALIDATE MANY OF THESE CLAIMS, AND ITS LIKELY YOU WILL BE A VICTIM OF DECEIT AND DISHONEST SALES. OVERALL, ITS A SHAMEFUL AND DISAPPOINTING PRACTICE, FROM SOMEONE WHO WAS ONCE AN OPTIMISTIC CUSTOMER. BUYERS BEWARE! More

Hampstead pre-owned, a BIG thank you to Mo the Best ! !! as i am - we are absolutely Thrilled with My New Ride! she worked with me late on Wednesday evening, until i was completely absolutely Happy with t !! as i am - we are absolutely Thrilled with My New Ride! she worked with me late on Wednesday evening, until i was completely absolutely Happy with the vehicle we decided on. Had it Ready to go for me after everything was finalized. If you’re looking for a dealership that truly cares about matching you with the right car and making the experience enjoyable, I can’t recommend them enough. I’m beyond happy with my purchase and excited for many adventures ahead! More

First of all go see Jackie, that girl works ,was there a good while til i found the car i was looking for. Jackie ,showed me 10 cars ,made me feel like my wife and i were her only customers . She is ver good while til i found the car i was looking for. Jackie ,showed me 10 cars ,made me feel like my wife and i were her only customers . She is very patient and a great sales person . Use a little common sense and be patient with them. Like the sign says walk in a customer leave family!!!!!!! Mr Lee More

I usually don't give out one stars unless something agregious has happened in which this case it has and then when I went back to as to speak to the owner there was hesitation with giving me that infor agregious has happened in which this case it has and then when I went back to as to speak to the owner there was hesitation with giving me that information and then a woman approached from the back and offered to hear me stating she was part owner. My son and I walked in with a check from navy federal and I was serviced by "MO" she presented a paper to my son and stated it was to verify his identity (we are US Citizens with drivers licenses) I stated to her "your not running his credit right" and son simultaneously echoed the same thing and she said "no, it's just to verify your identity" we said ok. We ended up purchasing a car only have letters of rejection show up in the mail. When I went to attempt to speak with the manager is when I sat down with Erika (stated she was the partial owner) and Bernard only to have my intelligence insulted with that's what they have to do because they were burned by Navy federal. I again tried to explain but you ran his credit without authorization and we were lied too about the form. So please beawar of what they present to you and make sure they don't run your credit without your knowledge we never stated we needed any financial assistance. Then to be insulted by Barnard telling me it was "just and inquire" if that is their practice please beware More

Germone was excellent whenever you need to buy a car just go see him everyone was nice go see him everyone was nice More

This dealership operates a classic bait-and-switch pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, and they are actively deceptive when asked for a final cost. The Price Manipulation Scam - While standard industry fees (taxes, DMV, and the $799 dealer processing fee) are expected, this dealership immediately introduces non-negotiable and questionable mandatory add-ons, increasing the final price by thousands: 1. Mandatory Freight Fee: An extra $499 for "freight." 2. Mystery Fee (HPO): A staggering $1,295 required charge for "HPO" (which they cannot, or will not, clearly define). The Financing Trap Racket - The price will instantly climb if you attempt to pay cash or use pre-approved outside financing. They aggressively discourage external loans because their primary profit mechanism is the guaranteed margins from in-house financing. - If you finance through them, be prepared for mandatory, high-profit add-ons, including GAP insurance and proprietary warranties, which are automatically rolled into your loan amount. - If you decline these specific add-ons, they simply inflate the overall vehicle price to compensate for the lost commission. Customer Service Deception When I called to clarify the pricing structure, the representative initially confirmed only the standard processing fee and the freight charge. However, the moment I pressed for the definitive "out-the-door" price—the only figure that matters —they repeatedly refused to provide it. They cannot scam you if they provide a final price upfront. This refusal is the single biggest red flag. I canceled my appointment after seeing numerous consistent complaints regarding their deceptive practices—a decision I am immensely relieved I made. Your Two-Step Test for Honesty Do not rely solely on their Google reviews. Look for independent feedback on Yelp and DealerRater. If you still doubt this warning, call them and perform this two-part test. Their reaction will confirm everything in this review: 1. Ask for the Out-the-Door Price: Provide them with your exact state, zip code, and trade-in status so they can calculate precise taxes. Watch how quickly they dodge the question. They will not provide a final figure because doing so eliminates their ability to surprise you with fees later. 2. State You Have Pre-Approval/Outside Financing: Tell them you are ready to buy but have your own bank approval. They will immediately pivot, claiming they work with "many lenders" and can beat your rate. Their goal is to push you away from your pre-approval and into their profit-generating loans, guaranteeing they can sell you their high-margin GAP and warranty packages. Ask these two questions, compare their evasive answers to my experience, and decide whether this is a reputable place to spend your time. More

Great Customer Service! !!! Also, they offer great offer good prices. Highly recommend them!. TFT (Westminster, MD) !!! Also, they offer great offer good prices. Highly recommend them!. TFT (Westminster, MD) More

Please read all the ONE star reviews before you go to the dealership. They are very deceptive and are not transparent. should you see a car that you can not live without then make sure you READ EVERY LINE of dealership. They are very deceptive and are not transparent. should you see a car that you can not live without then make sure you READ EVERY LINE of the contract so you will catch the things they sneak on there. The price you see advertised is not the price of the car and they will not tell you the reason the price is not the same as advertised. More

Was tricked into signing over my ev credit without being told that was going on told that was going on More

A big shout out to Hampstead Pre-Owned! !! We had a great experience while purchasing a Toyota Corolla yesterday. Alan , Buchi and the whole team involved were very professional and helpful. !! We had a great experience while purchasing a Toyota Corolla yesterday. Alan , Buchi and the whole team involved were very professional and helpful. More