Hampstead Pre-Owned

Found a really great deal on a Truck that we had been shopping around for quite some time. Found the whole experience much better than expected. Roman, Kiran and Jason did an awesome and I will be defini shopping around for quite some time. Found the whole experience much better than expected. Roman, Kiran and Jason did an awesome and I will be definitely keeping my eye out for my next vehicle. More

Great vibe with the sales team from start to finish. The old school small town dealership is very quaint as well The old school small town dealership is very quaint as well More

This dealership lives up to the sleazy reputation associated with used car sales and Mr Birdsong is an owner and allows it to happen. Look at all the negative reviews and the consistent pattern. They associated with used car sales and Mr Birdsong is an owner and allows it to happen. Look at all the negative reviews and the consistent pattern. They do the bait and switch with their pricing and then proclaim it's all in writing and displayed somewhere but they are not straightforward and transparent. More

Hampstead Pre-Owned is not transparent nor honest. We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So ple We went there because we did have a very good experience 5 years ago. My review is similar to October 26, 2025 review that is posted on here. So please read all of the negative reviews before wasting your time as we had some of the same experiences that I am now reading. The other reviewers seem to have similar issues and dishonesty as well from the certified check for our own financing to them trying to force people in various ways to run your credit to finance with them. For our situation, they knew we were bringing a check from our Bank as they even spoke to the Bank mid day because they had to correct their invoice for the car (originally written incorrect). Similar to what the reviewer stated on October 26, 2025 we were also told two different stories and negative feedback on our bank after driving an hour and then sitting there for nearly two hours. First, we were told that APLFCU stopped working with Hampstead Pre Owned. Then I was told that APLFCU was not good for the money and have bounced checks with them. We brought our own 3.9 financing and they continued to want us to finance through them or at least have a back up financing process. There words were "so that we have back up financing, if the certified cashiers check bounces." They were also not transparent in all of their fees the first time we looked at the car. Originally they say that the HPCO Certification is done for all of our customers when it is not you actually pay for it. We only returned from our original discussions on the vehicle because "they called us" and removed all of the unnecessary fees (10% for using your own financing and the HPCO certification charge, delivery fee since the car came from Westminster Toyota and not out of state). The locations where the car has been is located on CARFAX report if you are not aware. After wasting our time sitting there with our own financing, that they were well aware of, they unsuccessfully tried pushing us to allow them run the purchase through their financing to have back up because they believe the CERTIFIED CASHIERS check would bounce. As a family this is extremely insulting. Raquel tried to jump in the conversation and give the worst analogy of would I accept a person check from her. Of course, no. Then she continued to insult me and speak to me as if I was uneducated. All in front of the Customer Service Manager that I was speaking to outside. Raquel was extremely rude and then walked away while making nasty comments. The Customer Service Manager did nothing except ask me to leave the check and come back in a few days to pick up the car once they have officially cashed the check. There are too many dealerships around with lots of inventory to play games, insult and be disrespectful to customers. I did not read the reviews online as I previously 5 years ago had a good experience. The bad reviews on here are real so believe them. More

Got a wonderful experience, thank u Kiran for making this entire experience memorable.highly recommend this dealery entire experience memorable.highly recommend this dealery More

FROM 27K TO 39k? ? SCAM! I ARRIVED AT HAMPSTEAD PRE-OWNED WITH SOME EXCITEMENT AND MUCH PESSIMISM. MANY USED CAR BUYERS HAVE HORROR STORIES ABOUT THEIR NEGATIVE EXPERI ? SCAM! I ARRIVED AT HAMPSTEAD PRE-OWNED WITH SOME EXCITEMENT AND MUCH PESSIMISM. MANY USED CAR BUYERS HAVE HORROR STORIES ABOUT THEIR NEGATIVE EXPERIENCES. SO, WHEN I ARRIVED AT HAMPSTEAD, I HAD PESSIMISTIC CONCERNS AND REGRETTABLY, I WAS RIGHT! SWINDLED OUT OF THOUSANDS OF DOLLARS. THE "BAIT & SWITCH" BEGAN AT WITH THE FINANCE DEPT REPRESENTATIVE, JASON, WHO IS THE STEREOTYPE OF AN UNTRUSTWORTHY INDIVIDUAL, WHOSE SOLE PURPOSE IS TO INCLUDE PHONY CHARGES INTO THE FINAL PRICE WITHOUT EXPLANATION FOR DEALERSHIP PROFIT. THE CAR FAX PRICE OF MY TRUCK WAS LISTED JUST UNDER 28K. BY THE TIME JASON WAS DONE, HIS FAST TALKING AND DISTRACTING MANNER, LED TO FINAL PRICE OF OVER 39K. )A 12K DIFFERENCE FROM THE ADVERTISED PRICE. $4700 OF THE 39K WAS ATTRIBUTED TO A PHANTOM CHARGE CALLED “QUANTUM BUNDLE”. NO EXPLANATION GIVEN. I DID NOT ASK FOR THIS ADDITIONAL “BUNDLE”. NO ONE AT THE DEALERSHIP PROVIDED A REASON FOR THE CHARGE. INITIALLY, I THOUGHT IT WAS RELATED TO THE DEALER’S MAINTENANCE SERVICE PREP FEE OF THE TRUCK. HOWEVER, SALES REP NEMO STATED AFTERWARDS, “NO…THAT WAS THE ADDITIONAL 2K TO THE BASE PRICE OF $27, 785” (WHICH NEMO NEVER MENTIONED AT ANY TIME PRIOR TO THE FINAL SALE). AND IT WASN’T AN EXTENDED SERVICE PLAN FEE, AS THAT WAS PURCHASED SEPARATELY AND LISTED ON THE SALES RECEIPT. NONETHELESS, JASON’S SAW AN OPPORTUNITY TO BENEFIT HIMSELF AND THE DEALERSHIP AT THE EXPENSE OF A TRUSTING CUSTOMER, AND THIS IS UNACCEPTABLE. UNFORTUNATELY, I HAVE TO ACCEPT MY PART FOR THIS OVERSIGHT AT FINAL SALE REVIEW, AS I WAS DENIED THE OPPORTUNITY TO REVIEW A COPY OF THE PURCHASE DOCUMENT AT HOME PRIOR TO FINAL SALE. NOW I UNDERSTAND WHY. WHEN A MYSTERIOUS $4700 “QUANTUM BUNDLE” FEE ISSUE WAS BROUGHT UP TO SALESMAN NEMO CRUZ, HE COULD NOT PROVIDE A REASON FOR THIS MYSTERIOUS CHARGE BY FINANCE REP JASON. AND NEMO ONLY MENTIONED THE DIFFERENCE BETWEEN THE LISTED $27,785 AND THE $29,980 AT FINAL SALE, WHEN I BROUGHT IT TO HIS ATTENTION AFTER THE SALE. NEMO SAID WAS "THE DEALER PREP FEE", WHICH WAS NOT LISTED ANYWHERE IN WRITING FOR VERIFICATION AND TRANSPARENCY. SO, DAYS LATER, OVER THE PHONE, NEMO SAID HE WOULD GET BACK TO ME WITH AN EXPLANATION. HE NEVER DID. NO ONE FROM HAMPSTEAD CALLED TO EXPLAIN THE UNEXPECTED CHARGES TO THE VEHICLE PRICE. FOR A DEALERSHIP THAT PRIDES THEMSELVES ON "CUSTOMER SATISFACTORY SERVICE AWARDS" AND TRANSPARENCY, THIS IS CLEARLY LAUGHABLE. THIS PRACTICE IS A DELIBERATE ATTEMPT FOR ADDITIONAL PROFIT SUPPORTED AND BY THE HAMPSTEAD DEALERSHIP. JASON IS CLEARLY ENCOURAGED IN THIS BEHAVIOR, AS HE WOULD NOT OPERATE AGAINST DEALERSHIP PRACTICE, AS STATED TO ME. THE HAMPSTEAD GROUP HAS PERFECTED THE ART OF “SMILING FINANCIAL SWINDLERS ”, WHILE EARNING YOUR TRUST AND TAKING MY HARD EARNED MONEY WHEN MY GUARD IS DOWN. UNFORTUNATELY, THIS BEHAVIOR IS TYPICAL OF MANY USED CAR DEALERSHIPS. SO, IN CONCLUSION, BEWARE OF FRIENDLY CAR SALESMEN AND THEIR FINANCE REPRESENTATIVES. GET YOUR OWN FINANCING THROUGH YOUR CREDIT UNION, AS I SHOULD HAVE DONE. AND READ THE CUSTOMER REVIEWS AND FINAL SALE CONTRACT VERY CAREFULLY. FROM 27K TO 39K?? I WAS DEFINITELY MISLED. NOW, IS EVERY CUSTOMER GOING THROUGH THIS? PROBABLY NOT. WILL YOU BE TREATED POLITELY AND RESPECTFULLY? PERHAPS. BUT, CERTAINLY THERE’S ENOUGH NEGATIVE REVIEWS TO VALIDATE MANY OF THESE CLAIMS, AND ITS LIKELY YOU WILL BE A VICTIM OF DECEIT AND DISHONEST SALES. OVERALL, ITS A SHAMEFUL AND DISAPPOINTING PRACTICE, FROM SOMEONE WHO WAS ONCE AN OPTIMISTIC CUSTOMER. BUYERS BEWARE! More

Hampstead pre-owned, a BIG thank you to Mo the Best ! !! as i am - we are absolutely Thrilled with My New Ride! she worked with me late on Wednesday evening, until i was completely absolutely Happy with t !! as i am - we are absolutely Thrilled with My New Ride! she worked with me late on Wednesday evening, until i was completely absolutely Happy with the vehicle we decided on. Had it Ready to go for me after everything was finalized. If you’re looking for a dealership that truly cares about matching you with the right car and making the experience enjoyable, I can’t recommend them enough. I’m beyond happy with my purchase and excited for many adventures ahead! More

First of all go see Jackie, that girl works ,was there a good while til i found the car i was looking for. Jackie ,showed me 10 cars ,made me feel like my wife and i were her only customers . She is ver good while til i found the car i was looking for. Jackie ,showed me 10 cars ,made me feel like my wife and i were her only customers . She is very patient and a great sales person . Use a little common sense and be patient with them. Like the sign says walk in a customer leave family!!!!!!! Mr Lee More

I usually don't give out one stars unless something agregious has happened in which this case it has and then when I went back to as to speak to the owner there was hesitation with giving me that infor agregious has happened in which this case it has and then when I went back to as to speak to the owner there was hesitation with giving me that information and then a woman approached from the back and offered to hear me stating she was part owner. My son and I walked in with a check from navy federal and I was serviced by "MO" she presented a paper to my son and stated it was to verify his identity (we are US Citizens with drivers licenses) I stated to her "your not running his credit right" and son simultaneously echoed the same thing and she said "no, it's just to verify your identity" we said ok. We ended up purchasing a car only have letters of rejection show up in the mail. When I went to attempt to speak with the manager is when I sat down with Erika (stated she was the partial owner) and Bernard only to have my intelligence insulted with that's what they have to do because they were burned by Navy federal. I again tried to explain but you ran his credit without authorization and we were lied too about the form. So please beawar of what they present to you and make sure they don't run your credit without your knowledge we never stated we needed any financial assistance. Then to be insulted by Barnard telling me it was "just and inquire" if that is their practice please beware More